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Please help escalate or connect me with the right team to fix this issue.
Hi eBay Community, My business account (pithadiya.machinery) has been restricted from selling items above USD 500 for over 2 months. I’ve sent all required documents and around 16–20 emails, but only get automated replies and no account manager assigned. Please help escalate or connect me with the right team to fix this issue.
category approval
i am enable to list our product on fine silver & handmade jewelry when i trying to list our product above category To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. this error show
If a buyer refuses to pay customs duty , how will eBay protects its sellers?
As we know there are tariffs to be paid now on arrival of shipment to USA from INDIA. If a Sale is done ,seller ships and a buyer refuses to pay tariffs at arrival of shipment, how will eBay protects its sellers? . My recent shipments to USA and Canada are on hold since a week. What will happen if buyer refuses to pay duty?. There should be some seller protection if buyer refuses to pay the customs duty, . Some time back also i had to pay custom duty for a eBay buyer from Canada because there was no response from buyer. The date of delivery of my shipments has been extended , but all payments are on hold. Please release our funds and provide a solution. Thank you CosycomPayouts on hold
I am an eBay top rated seller with excellent metrics for over 5 years now. On October 31, 2025, eBay started putting funds on hold for incoming sales until 7 days after the items have been delivered. This happened without any warning or an email from eBay that they would now hold funds until 1 week after delivery. I have been selling on eBay consistently for the past 5 years, and have been receiving my payouts daily until now. There have been no changes to my account and my sales and listing practices in the same categories have been stable. No sudden growth or any account defect problems. I have talked to different customer service reps who all give me a different answer. It seems phone reps have absolutely no idea how to resolve this and just read off a script or AI google search. eBay phone reps say the hold on funds is not permanent, but they also don't know when the fund holds on purchases will be lifted. When asked if they see any problems within my store, they say everything is excellent. They have no answer as to why funds are being held, aside from " this is a new policy " I just want someone from eBay to help me, someone that knows what's happening and can clearly explain this new funds on hold for eBay seller accounts that have excellent standing. I want to understand why there was no seller news on this, or why we didn't even receive an e-mail before a new policy rolled out was to be applied to my store? I know I am not alone on this topic, and many sellers have been asking the same questions with no clear answers. eBay needs to be more transparent with actions they take on seller accounts so we can be ready. Items shipped out take anywhere from 4-10 days to be delivered. Then payments will not be released again until 7 days after delivery. This cripples my business' cashflow. From bills, to inventory re-stock, to paying my overhead to keep the store running. How does an eBay store grow when the payments are tied up for 2-3 weeks without warning? I'm upset because I follow eBay rules and policies by the book, provide excellent customer service, yet I feel my store is being treated like its a new account.
KYC VERIFICATION ERROR - UNABLE TO LIST ITEMS
Hello eBay Community, I’m facing an ongoing issue while trying to list items on eBay. The system keeps showing the following error: "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page." However, both my GSTIN and IEC are already verified through Payoneer, and my Payoneer account is fully linked and active. I contacted eBay Customer Support multiple times, but the support could not help much. Later, I received an email from the eBay KYC team mentioning that the issue is due to a **PAN mismatch** and that I should send my documents to **kycverification@ebay.com**. I have already submitted my PAN card, GSTIN, and IEC documents multiple times (most recently again today), but there has been **no resolution so far**. The error still prevents me from listing new items. Could someone from the eBay team or community please help me understand how to get this fixed? Is there any other way to get the KYC manually updated or verified so that I can resume selling? Thank you in advance for any help.ACCOUNT RESTRICTED
Hello was sick for 2 month and cant operate by account and between that my account has been restricted and i dnt know what to do. my account have been restricted and I want reinstated it by help me for this. I don't know what I the process. please let me know the process. Please help.Seeking advice for new Cross-Border Dropshipper: Policies, Fast Shipping & Product Niche
Hello eBay Community, I'm a new cross-border seller (User ID: koko_toy_store) starting my dropshipping journey on eBay US and UK. I have secured a supplier with a 7-15 day shipping time from China, which I believe is a strong advantage. I would greatly appreciate your insights on the following three key areas to ensure my success and account safety: 1. Dropshiping Policy & Account Safety What are the latest best practices or tips for Dropshipping on eBay while staying compliant with all eBay policies? Are there any common mistakes new dropshippers make that I should avoid? 2. Fast Shipping Strategy I have secured a 7-15 day delivery time. How should I structure my listing titles and descriptions to best highlight this fast shipping (from China to USA/UK) to attract buyers and ensure I meet their expectations? What is the ideal handling time to set for this speed? 3. Product Niche Feedback I am focusing on small electronics (3C accessories), Car Accessories (like cup holders and steering wheel locks), and Home Security (like wall-mount key boxes). Are these categories currently performing well for international sellers on eBay US and UK? I welcome any quick feedback on these niches. Thank you very much for your time and guidance! Best Regards, Hasan Jayasooriya (eBay User ID: koko_toy_store)
