Recent Content
Permanent Selling Restriction Due to Bad Buyer Experience (BBE)
Hi, I am writing regarding the recent permanent selling restriction placed on my account under eBay’s Bad Buyer Experience (BBE) evaluation. I have been an active eBay seller for over 8 years with a strong feedback record and no prior violations until December 2025. This situation is very concerning to me. Recently, an order was delivered in damaged condition due to transit issues. The buyer did not contact me prior to leaving negative feedback and opening a return request. I processed a full refund immediately and did not request the item to be returned, which resulted in a financial loss on my end. I also reported the issue to the postal service, and they acknowledged the damage during transit. Despite this, the transaction was counted as a defect. As a result, my defect rate has increased to 6.1% (2 defects out of 49 orders), both linked to the same buyer. I have already submitted multiple appeals, but unfortunately, the restriction remains in place. Given my long history of compliant selling and the circumstances beyond my control, I kindly request a reconsideration of my case. I would appreciate your review and guidance on how this issue can be resolved.
Shipping service restricted – no orders for 30 days, need urgent review
Hello eBay team, My account has been experiencing a serious issue recently. 1. My shipping service (direct shipping) is restricted. 2. All my listings have lost visibility, and I have received zero new orders in the past 30 days. 3. My account is currently at "Medium Risk" status. I understand that my performance metrics exceeded the standard before: - Neutral/Negative feedback rate: 0.8% (above standard) - Transaction defect rate: slightly above benchmark Actions I have taken: - Improved inventory management to avoid cancellations - Switched to more reliable shipping carriers - Enhanced customer service response time However, due to zero new orders, my metrics cannot improve further. I have already contacted support and submitted a case, but have not received a response. Case ID: Shipping policy SR# 1-503555000521 SR# 1-504167443278 Could you please help escalate this issue or request a manual review? Thank you for your support.
UK Shipping – System EDD vs International Sellers: Why Are Sellers Accountable?
Hello everyone, I am raising a serious concern regarding how seller performance is evaluated for UK shipments under eBay’s system-generated Estimated Delivery Date (EDD). In my case, I have consistently: • Met handling time requirements • Shipped on time with valid carrier scans • Selected only the predefined shipping services available • Delivered within the declared 10 to 22 working day policy Despite this, buyers are shown a significantly shorter system-generated EDD, which is not directly controlled by the seller. eBay Help clearly states: “The estimated delivery date shown to buyers… is based on various factors, including handling time and the delivery or courier services you offer… The calculation is dynamic…” This creates a critical contradiction: Sellers do NOT set the final EDD • EDD is influenced by system-level factors outside seller control • Buyers rely on the system-generated timeline • INR cases are triggered based on that timeline Additional context (already raised with eBay support): Under an active Service Request (SR# 1-502535434845), this issue has already been formally raised with eBay support, where I clarified that: • Orders were shipped within handling time • Valid tracking with timely carrier scans was uploaded • Deliveries were completed within the declared shipping policy There was no seller-side fault or non-compliance; delays, where applicable, occurred post-dispatch and outside seller control. Multiple cases were closed in seller’s favour, with confirmed delivery and no seller fault. specifically: Whether INR cases arising solely due to system-generated EDD (despite full seller compliance) can still contribute to account warnings or restrictions Whether such cases can be reviewed in context, especially when they occur in a clustered timeframe linked to external disruptions However, responses received focused only on system recording of BBE, without addressing the core issue of accountability vs system-generated timelines. Core concern: Buyers initiate INR cases based on system-generated EDD, while sellers are evaluated on controllable factors, creating a clear gap between system-driven expectations and seller accountability.This concern is strictly limited to INR cases within BBE evaluation, where there is no SNAD issue or seller fulfilment failure involved. If the final EDD is system-generated and only influenced (not controlled) by seller inputs, then: 👉 On what logical basis are sellers held fully responsible in BBE evaluation, when outcomes driven by system-generated timelines can escalate to account restrictions? This is not a courier issue. This is not a handling time issue. This is a system vs accountability mismatch. When sellers can only: • Select predefined shipping services • Set handling time …but cannot directly control the final EDD shown to buyers, then: 👉 How is seller performance fairly evaluated in such cases? I would appreciate insights from experienced sellers or moderators on how this is handled in practice. Thank you. wing screenshots show the system-generated EDD appearing before handling time completion, alongside the seller-defined delivery policy.ebay refused to connect, error when linking Payoneer account
Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)Regarding Error in Seller Fault Unfulfilled
Respected Team We are writing here regarding one Seller Fault Unfulfilled case on our eBay store. Allow me to explain you the reason and details in brief of this Seller Fault Unfulfilled case. This case is filled against our eBay store due to one of our order which we had booked in FedEx on 25 FEB 2026 was requested for cancellation by the buyer because the parcel was picked up from our premises and has reached India customs Mumbai but it was not moving any further and was kept on hold at Indian customs for more than 12 days. So during this time of 12 days when parcel is still hold on Indian Customs for Clearance we contacted FedEx team India many times while keeping the buyer also in our email conversation with FedEx team India regarding the escalation in customs clearance procedure because its already too much delayed in moving further to buyer destination country but the FedEx Team India was not able to provide us the deadline date on which this parcel will be release from Customs and move further. So after this long wait of more than 12 days buyer was not ready to wait longer and he requested order cancellation. Hence we accepted buyer's cancellation request and give him the full refund. Now the thing is that buyer said and accepted that he has received the full refund provided by us but there is certain amount of 500 USD which was collected by FedEx team in name of Taxes or Import duties which buyer hasn't received it yet. So due to this 500 USD refund which he hasn't received from FedEx team he has raised the dispute which means its clearly not a Fault from our side which buyer also agrees then why this case is shown on our CBT Seller Dashboard as Seller Fault Unfulfilled case as if its our fault. We also tried to contact the person who is in charge of eBay Global Shipping but he is also not responding to our query at all. For your Convenience and as proof we have attached some screenshots of our chat with buyer and FedEx Team. Hope we will get some proper solution regarding this matter.Account restrictions and suspensions
Hi ebay, I had sent some emails to support for my acocunt that I dont know why it was restricted. Then I receive those email that said "I understand this may not be the response you were expecting" for two or three times but did not give me the exactly reason why my account is restricted. Did you guys use the same template email to answer the customer ? My account also be verified by Payonner so I dont think my selling or purchasing will have the risk for the platform. Please give me a soluntion to solve this restriction. Thank you,Top Rated Seller (5 years) Need help with US listing restriction from Turkey-based account
Hi everyone, I’ve been selling on eBay for about 5 years and was a Top Rated Seller for 3 of those years. I mainly sell industrial products and had a very good track record, including my own account manager. Last year I unfortunately received some account restrictions and had to pause selling for a while. When I came back, I discovered I can no longer list items to buyers in the United States because my account is registered in Turkey. I already have a large amount of inventory stored in a warehouse in California from my previous years of selling. Being forced to move everything to a new warehouse would be extremely expensive and would make my prices uncompetitive for American buyers. I’ve already contacted the proper eBay teams via email, but I still haven’t received a response (they mentioned it can sometimes take up to two months). This restriction is now seriously affecting my business. If anyone from eBay staff, a community moderator, or another seller who has faced a similar situation can help or give me advice on how to get this lifted, I would really appreciate it. I just want to continue using my existing US warehouse and serve my customers like I did successfully for years. Thank you in advance for any help or guidance.Intermittent Technical Issues and Seller Protections
1 MIN READ We’re aware that some customers have been experiencing intermittent technical issues since Sunday on parts of the eBay platform. We appreciate your patience as we work to resolve this. eBay will protect your seller performance, including removal of: Negative or Neutral Feedback related to the intermittent technical issues Defects resulting from impacted orders (cancellations and claims closed without seller resolution) We will also protect your valid tracking upload rate metrics and on time shipping metrics from any impact. If you had an auction end after April 26, 12:01 pm PT, which you feel was impacted, you have the option to cancel the order and we will protect your seller performance and refund associated selling and ad fees. We know how important a reliable marketplace is and we appreciate your patience as we address this. Future updates from us will continue to be posted here. Regards, eBay Team
Urgent Issue Regarding CSBV Mode Shipments - Let's Unite for a Resolution
I am writing to you today with a pressing concern that has recently arisen in our export operations, particularly those carried out under the CSBV (Claim for Self-Billed Verification) mode. Since 2018, we have been successfully exporting numerous shipments using this mode, but we have encountered a significant challenge that I believe requires immediate attention. Starting from April 1, 2023, all shipments exported under the CSBV mode are now being monitored through the Trade online software of ICICI Bank. The Trade team at ICICI Bank has requested that we provide an IRM (Invoice Reference Number) of each shipment in Excel format, along with a range of documents, including invoice copies, CSBV shipping bills, FIRC (Foreign Inward Remittance Certificate) copies, AWB (Airway Bill) copies, and Reduction Declarations, particularly those up to 25%. However, if the reduction exceeds 25%, these documents will not be closed, and the e-BRC (Electronic Bank Realization Certificate) will not be generated. To make matters more concerning, the charges for closing each shipping bill are exorbitant, with a fee of INR 200 plus GST per bill in my case. For those account holders with a normal account at ICICI Bank, the charges are even higher, ranging from INR 500 to 1000 plus GST. The point of contention here is that despite complying with these stringent requirements and incurring significant costs, our exports do not seem to derive any tangible benefits. In fact, this process consumes a substantial amount of time, money, and energy. To put it into perspective, if there are 500 exports each month, the bank charges for closing each document amount to INR 1,18,000 for those with a platinum account and a staggering INR 5,90,000 for those with a normal account at ICICI Bank. This situation is immensely disappointing for us exporters. It feels like an excessive burden without any commensurate value or benefit. As a result, many exporters are struggling to cope with these financial and administrative challenges, and we believe it is vital to address this issue collectively. I kindly request your assistance in providing a list of email addresses or contacts that we, as exporters, can reach out to. We aim to voice our concerns and grievances to higher authorities such as the RBI (Reserve Bank of India), DGFT (Directorate General of Foreign Trade), FIEO (Federation of Indian Export Organizations), and any other relevant authorities who can help us address and potentially alleviate this issue. Let us, as exporters, unite together and raise our voice as a collective force so that our concerns reach every corner. Together, we can work towards a resolution that benefits the entire exporting community. Your guidance and support in this matter would be invaluable, and we look forward to your response. Thank you once again for your time and assistance. Sincerely, Devang BhansaliMultiple BBE on one order - WHY? Export team/ Customer Support Team- How is this even fair?
Dear BBE Team, I would like to raise a concern regarding the current defect policy applied to orders. The existing system, where multiple defects can be assigned to a single order, feels unfair and disproportionately harmful—especially for small businesses like mine. It would be far more reasonable to limit defects to a maximum of one per order. An order is a single transaction, regardless of the number of items included. Assigning multiple defects for the same order does not accurately reflect the situation and can severely impact sellers’ performance metrics. A buyer cannot be “disappointed multiple times” within a single order simply because they purchased more items. Yet under the current BBE metric, if a buyer orders multiple items and an issue arises, sellers are penalised multiple times for what is essentially one transaction. For example, if a buyer purchases three items in one order, a single issue results in three defects. If they purchase five items, it could result in five defects. This approach is excessive and damaging. On other eBay performance metrics, only one defect is applied per order, regardless of item quantity. This standard is logical and fair, and it would make sense for BBE to follow the same principle. In my specific case, I received three defects from a single transaction due to an INR (Item Not Received) case. The issue arose because the buyer provided an address in Japanese, which standard shipping carriers cannot process when generating an AWB. Despite repeated attempts to resolve the issue with the buyer (buyer never responded on M2M even after repeated attempts), the situation remained unresolved. Nevertheless, I was assigned three defects for one order, which has now resulted in account restrictions. I respectfully ask: how is this fair, and what could I have done differently in this situation? I strongly urge you to review and revise this policy to ensure fairness and sustainability for sellers and kindly review this for my account. Limiting defects to one per order would be a reasonable and much-needed change. Thank you for your time and consideration.
