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If a buyer refuses to pay customs duty , how will eBay protects its sellers?
As we know there are tariffs to be paid now on arrival of shipment to USA from INDIA. If a Sale is done ,seller ships and a buyer refuses to pay tariffs at arrival of shipment, how will eBay protects its sellers? . My recent shipments to USA and Canada are on hold since a week. What will happen if buyer refuses to pay duty?. There should be some seller protection if buyer refuses to pay the customs duty, . Some time back also i had to pay custom duty for a eBay buyer from Canada because there was no response from buyer. The date of delivery of my shipments has been extended , but all payments are on hold. Please release our funds and provide a solution. Thank you Cosycom
Payouts on hold
I am an eBay top rated seller with excellent metrics for over 5 years now. On October 31, 2025, eBay started putting funds on hold for incoming sales until 7 days after the items have been delivered. This happened without any warning or an email from eBay that they would now hold funds until 1 week after delivery. I have been selling on eBay consistently for the past 5 years, and have been receiving my payouts daily until now. There have been no changes to my account and my sales and listing practices in the same categories have been stable. No sudden growth or any account defect problems. I have talked to different customer service reps who all give me a different answer. It seems phone reps have absolutely no idea how to resolve this and just read off a script or AI google search. eBay phone reps say the hold on funds is not permanent, but they also don't know when the fund holds on purchases will be lifted. When asked if they see any problems within my store, they say everything is excellent. They have no answer as to why funds are being held, aside from " this is a new policy " I just want someone from eBay to help me, someone that knows what's happening and can clearly explain this new funds on hold for eBay seller accounts that have excellent standing. I want to understand why there was no seller news on this, or why we didn't even receive an e-mail before a new policy rolled out was to be applied to my store? I know I am not alone on this topic, and many sellers have been asking the same questions with no clear answers. eBay needs to be more transparent with actions they take on seller accounts so we can be ready. Items shipped out take anywhere from 4-10 days to be delivered. Then payments will not be released again until 7 days after delivery. This cripples my business' cashflow. From bills, to inventory re-stock, to paying my overhead to keep the store running. How does an eBay store grow when the payments are tied up for 2-3 weeks without warning? I'm upset because I follow eBay rules and policies by the book, provide excellent customer service, yet I feel my store is being treated like its a new account.ACCOUNT RESTRICTED
Hello was sick for 2 month and cant operate by account and between that my account has been restricted and i dnt know what to do. my account have been restricted and I want reinstated it by help me for this. I don't know what I the process. please let me know the process. Please help.Seeking advice for new Cross-Border Dropshipper: Policies, Fast Shipping & Product Niche
Hello eBay Community, I'm a new cross-border seller (User ID: koko_toy_store) starting my dropshipping journey on eBay US and UK. I have secured a supplier with a 7-15 day shipping time from China, which I believe is a strong advantage. I would greatly appreciate your insights on the following three key areas to ensure my success and account safety: 1. Dropshiping Policy & Account Safety What are the latest best practices or tips for Dropshipping on eBay while staying compliant with all eBay policies? Are there any common mistakes new dropshippers make that I should avoid? 2. Fast Shipping Strategy I have secured a 7-15 day delivery time. How should I structure my listing titles and descriptions to best highlight this fast shipping (from China to USA/UK) to attract buyers and ensure I meet their expectations? What is the ideal handling time to set for this speed? 3. Product Niche Feedback I am focusing on small electronics (3C accessories), Car Accessories (like cup holders and steering wheel locks), and Home Security (like wall-mount key boxes). Are these categories currently performing well for international sellers on eBay US and UK? I welcome any quick feedback on these niches. Thank you very much for your time and guidance! Best Regards, Hasan Jayasooriya (eBay User ID: koko_toy_store)remiter names
my bank asking remiter names for closed the shipping bills. actually my bank closing the shipping bills i am giving all documents to bank like awb,invoice,firc,and shipping bills etc. but they saying who is the remiter of the payments. actulay in shipping bills its clearly showing names but in FIRC its showing ( ebay inc).so bank asking who will be the remitter . please helpregarding store subscription
Actually, I’m a new seller from India who joined recently, but I only started learning about eBay Seller Account Management through seminars. I attended Jyoti's seminar classes and opened this account after that.Now I see a balance of -$51.95 to be paid, and I don’t understand why I’m being charged this amount. Even when I try to pay using my Indian debit/credit cards, it says 'card couldn’t be verified'. What should I do now? If there are any other options, please let me know. I’m ready to pay using PayPal if that works.Also, I think this charge is because I chose the 'Basic Store Subscription'. I didn’t realize I’d be charged this much for that. I want to cancel that store subscription. How do I do that? I want to stay on the Starter plan for a few days to learn everything properly and then upgrade later. Please guide me clearly
eBay Global Shipping – No Refund of EGS Credit Balance After Account Restriction
I wanted to share my experience so other sellers are aware. My 20-year-old eBay account was recently hit with selling restrictions. What’s frustrating is that eBay has given no clear reason for the restriction and refuses to provide any explanation, despite repeated inquiries. Because my account is restricted, I can no longer use my eBay Global Shipping (EGS) balance. Naturally, I requested a refund of that balance - which I believe I have every right to receive. However, since 21 July, I’ve been trying multiple times to get this processed, and eBay keeps telling me the matter has been “escalated to a higher authority team,” with no resolution in sight. It’s disappointing to see a marketplace treat long-standing sellers this way — applying restrictions instantly but taking months (or more) to address legitimate refund requests. Important note for other sellers: If you use EGS, keep only the balance you need for daily shipments. If your account is restricted, eBay may not refund the remaining EGS funds.
required permission to sell in this category
Im new to ebay and trying to list my first item , im getting this error "To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. " please help me out.
