Recent Discussions
Request for Guidance to Improve eBay Seller Account Sales
Sir, my seller account sales have been very low for almost the last 3 months. I am continuously working on my eBay seller account to improve it. Could you please suggest some ideas or strategies to help grow my seller account and increase sales?BBE - Permanent Restriction - Postal Error – Stuck in First-Line Support Loop
Hello Community Team, I would like to share my situation in full detail, as it concerns cross-border logistics and how BBE/SNAD metrics handle confirmed third-party postal errors. I have been selling on eBay since 2017, with approximately 500 successful transactions and 208 positive feedbacks. I always ship with proper documentation and follow bulk international shipping procedures. What happened Two international parcels were accepted via bulk submission at the post office. In this process in international transit, parcels may be relabeled and re-numbered based on barcode data. The postal operator has officially confirmed that during processing, a barcode was incorrectly associated with the wrong physical parcel. As a result, two buyers received each other’s items. Both buyers were refunded immediately and allowed to keep the items at my expense. According to official written confirmation from the postal operator acknowledging their mistake. My account was permanently restricted due to elevated BBE/SNAD metrics. The support loop problem I have contacted support multiple times and submitted appeals through the HK/APAC channels. Every time, I receive a standard response stating that: “The restriction is permanent and cannot be appealed.” However: The postal operator admits fault. The incident was external to my operational control. The performance metric treated this as seller negligence. It appears that first-line support is unable to evaluate documentation or escalate structural cases involving confirmed third-party errors. When a seller provides documented evidence of third-party postal fault, there seems to be no escalation path beyond automated performance enforcement. Given the documentation available, could this case please be forwarded internally for higher-level evaluation? Thank you for your time and consideration.Permanent Selling Restriction Due to Bad Buyer Experience (BBE) – Seeking Advice
Hello eBay Community, I’m reaching out to see if anyone has had a similar experience with eBay’s Bad Buyer Experience (BBE) evaluation, specifically regarding permanent selling restrictions. I’ve been a seller on eBay for over 13 years with an excellent feedback rating and no prior violations. However, my account has recently been permanently restricted from selling due to BBE, despite the fact that all cancellations on my account were related to shipping limitations to the United States, which were fully disclosed and proactively managed. Here are the key facts: I received written confirmation from an eBay supervisor (Scott, from the Customer Service Leadership Team) stating that cancellations due to shipping address limitations wouldn’t negatively affect my metrics. I also implemented a high domestic U.S. shipping rate to prevent unwanted purchases from U.S. buyers, which was explicitly permitted by eBay. All cancellations were linked to temporary suspension of shipping from Serbia to the U.S., and I did everything to ensure transparency with buyers. Despite this, my account was permanently restricted, and I am seeking advice or similar experiences from others in the community. Have any of you encountered something like this? How did you resolve it? I’ve reached out to eBay Trust & Safety, but I am still awaiting a final resolution. Any help or suggestions would be greatly appreciated! Thanks in advance, GoranBBE Seller Rating?
Greetings to all eBay Community members, I have been an eBay seller since 2012. Right now I am facing a problem for which I see no solution, because every communication with eBay Seller Support only leads to more uncertainty about the future of my store. In August, shipments from the EU to the USA were suspended due to the new customs tariffs. Shipping was restored only at the end of October. Foreseeing that this situation would cause problems, I contacted our store’s eBay account manager on 25.08.2025. The communication took place via WhatsApp to the number provided by the eBay account manager. Her reply on 26.08.2025 was: “Hello good day. eBay has sent a message regarding the US tariff update, and we advise you to speak with your shipping partner to confirm any changes in shipping costs, and to continue communicating with your buyer to keep them informed about this change. If you want to exclude your item to us you can remove your listing in us site and can list your item to other sites on eBay. eBay Account Manager Janine.” The only solution offered was to delete my listings on eBay.com — what kind of joke is this from eBay? When I asked if it is possible to temporarily disable shipping to the USA, I received no answer. There was no other explanation or guidance on how to proceed. As we all know, on eBay.com sellers cannot disable the USA as a shipping destination. Therefore, buyers in the USA were able to purchase items from EU sellers, even though shipping was physically impossible. I also could not find any option to place a banner or notice to warn USA buyers that delivery to the USA was suspended. For every USA buyer who purchased an item, I manually sent an explanation that the order must be cancelled because delivery was impossible. About 50% of buyers understood and some even repurchased the item later when shipping resumed. The other 50% marked these cancellations as defects. As a result, my BBE is currently 25.1%. I have no other violations or issues that would justify shutting down my store, but I fully understand that with this percentage my store will likely be closed within the next month. Already now, even though I have not received an official notification of store restriction or closure, eBay has clearly applied a hidden limitation on my account — after receiving the BBE warning, my store traffic dropped by 80%, and of course so did sales. One eBay representative told me that I “should not have selected ‘out of stock’,” which is completely untrue — I know that this option must not be used. I always selected “buyer asked to cancel order.” I repeatedly looked for information in eBay’s internal seller forums, and several sellers reported the same issue: there was absolutely no guidance available on how to properly handle this situation. This is what the Seller Protection Program states: “We remove defects and/or late shipments when things happen that are outside of your control, such as severe weather or carrier disruptions.” This information is published by eBay itself. And this situation was completely outside my control — shipping to the USA was entirely suspended and only resumed at the end of October. Here is the official information, publicly available to everyone. I wasn’t allowed to add the link here, so I attached a photo where the official postal information can be seen. Why eBay chooses to ignore this, or pretend not to know, I do not understand. Please find included the links with all the relevant references, including information from the Latvian Post website. I am highly knowledgeable in my field, my customers appreciate us, and we strive to be the best in our industry. But I am not an IT specialist or a lawyer, and I cannot be expected to know the correct legal or administrative procedures in such a situation. eBay should have provided clear guidance on how to act so that sellers could avoid exactly the problem I am now facing. I would like to hear the opinion or advice of other EU sellers, because all communication with eBay so far has led to no useful solution. All replies I receive sound something like: “It’s your fault.” Thank you for understanding, and I wish you all a successful day.BBE restriction because of the new tax import rules in the USA
Hello everyone, I would like to share my four-month experience during a period when I was fully aware that there was approximately a 90% chance that my account could be restricted or suspended due to new import tax regulations in the United States. These regulations temporarily prevented the shipment of orders from the European Union to the U.S. Firstly I want to clarify that i am an EU based VAT registered company, a Top Rated seller, 100% positive feedback, 1,0K items sold for 2 years, 100% shipped and tracked on time orders, as per now all my orders are delivered in time. In August, I proactively contacted Customer Support to inform them about the upcoming challenges that these restrictions could cause to my account. At the end of August for approximately one week, local shipping carriers in my country stopped accepting shipments destined for the United States, which resulted in several delayed orders. Once shipments were accepted again, carriers introduced the option to ship under DDP terms (Delivery Duty Paid), allowing me to cover the import charges before dispatch. I immediately switched to this method, and since then, shipments have been processed smoothly, quickly, and within the expected delivery timeframes. A few weeks later, the situation escalated. Multiple Item Not Received (INR) claims were opened, which increased my Bad Buyer Experience (BBE) metrics. All affected orders had been delayed at U.S. customs, and I had no ability to influence or resolve the customs delays on my end. To ensure customer satisfaction, I reshipped all affected orders at my own expense, and the INR cases were subsequently closed in my favor. Throughout this period, several Customer Support agents repeatedly assured me that I would not face negative consequences. I was told that any defects, negative feedback, or metric impacts resulting from the customs issue would be removed if necessary. And here the problems come... First evaluation: Everything was fine; no restrictions were placed on my account. Second evaluation: I began receiving warning emails indicating that my BBE ratio was higher than that of my peer sellers, although no restrictions were applied at that stage. During this time, I continued communicating with Customer Support, explaining each order and INR case individually, and providing detailed supporting information, including quotations from U.S. government sources and eBay’s official guidance, which states that sellers would be protected under these circumstances. For example, the relevant section from eBay can be found here: “US Tariffs Update – eBay Official Guidance.” Despite this, the responses I received from Customer Support were inconsistent, although most continued to assure me that my account was in good standing and that I had nothing to worry about. At the end of October, I received an “Action Taken” notification after my BBE ratio exceeded the peer benchmark for the third time (approximately 3.8%). However, no actual restrictions were applied. In the following evaluation, my BBE ratio dropped to 1.6% due to closed transactions, and the account was marked as compliant. This made me believe that the situation was improving. Unexpectedly, shortly afterward, a buyer opened a new INR request despite the item already being marked as delivered. The claim was closed in my favor, and the buyer has not communicated since. However, at the latest BBE evaluation this INR request was still counted against my BBE metrics, increasing the ratio to 2.3%. I still have orders from August evaluated! So at this evaluation period I received the following message from eBay, on 2.3% INR ratio: Dear Seller, eBay regularly evaluates the accounts of eBay sellers. In relation to your account, we have noticed that its performance does not meet the requirements of eBay's BBE Policy Your account's BBE rate is higher than that of peer eBay sellers. You can visit the Seller Dashboard to check your current account performance. In accordance with the eBay BBE Policy and the eBay User Agreement, eBay has determined that in order to protect the eBay community, the following restrictions will apply to your eBay account: (a) Your selling privileges are restricted; and (b) Your listings have been ended; and (c) Your payouts have been on hold. The safety of the eBay community is a top priority for us. We appreciate your understanding in this matter. We look forward to your cooperation, eBay team So, now my account will be restricted, and I don't know if there is any chance to get it back. I've contacted Customer Support multiple times through "Contact Us" - 4 days without response. I've chatted with an agent - the answer was "Thank you for sharing the information. I require to transfer your query to our dedicated team and they will get back to you via mail in 24-48 hours. Please allow me to transfer your concern to them." - still no response I've asked a callback, an agent called me back - he hasn't even understand me what I am asking, he asked me where I have saw that my account will be restricted, so he asked me to spell him the export.ebay.com link (the link to the CBT Dashboard), and after his "review" his conclusion was that my account is in 100% perfect condition (it is by feedback and Seller Dashboard, but not by CBT dashboard), and I shouldn't worry about that it will be restricted. I've seen few posts with similar problems here, so I think we must be active to share our situations regarding these new Import Tax Rules and unfair BBE evaluation at this point, so if there is any minimal chance to eBay lookup at this and take any actions.... If someone has reinstated his account after this, I will be very thankful to share any inLong-time eBay Seller – How Can I See My Total Sales Over the Years?
Hi eBay Community, I've been a seller on eBay since 2012 under the store name gemstonehouse2012, and it's been an incredible journey with many ups and downs, and amazing memories! I specialize in gemstones and crystals, and over the years, I’ve built a feedback score of 8133 with 100% positive feedback. But here's something I’ve always wondered: How can I check the total number of items I’ve sold on eBay since I started? I know the feedback score doesn’t show the full picture, especially since many buyers don’t leave feedback. I’ve looked through Seller Hub and my account history, but haven’t found a clear total count. Is there a way to pull up that data? Maybe a report or a hidden spot in Seller Hub I’m missing? Also, for fun, If you're a longtime seller too, how many items have you sold and how long have you been on eBay? I’d love to connect with others who’ve been here for years. Looking forward to your tips and stories! Thank you GemStoneHouse2012
INR Restriction - Evaluated Wrong and Account Blocked
Hi I have been evaluated wrong and my account has been restricted to sell on eBay US & Canada. On the 9th of April 2025, my account was due for its next performance evaluation. However, the evaluation was not updated on time and only appeared on my dashboard on 11th April 2025, and even then, it appears to have been incorrectly assessed. According to eBay’s published policy, INR Evaluation Window 1 should include all paid transactions within a 31-day period starting 45 days before the evaluation date. Based on this, the correct evaluation window for a 9 April assessment should be: ➡️ 24 February 2025 to 26 March 2025 However, my account appears to have been assessed based on the period 6 January 2025 to 5 April 2025, which includes older transactions that fall outside the correct window. After reviewing my own reports: Almost all INR transactions had a paid date before 24 January 2025, meaning they should not be included in the most recent evaluation. Only one INR case falls within the valid timeframe, which would significantly lower my INR rate and bring it in line with the threshold needed to lift the restriction. I am following up repeatedly with customer service but not getting the issue resolved, and they only reply to me explaining the policy. They look like standard copy-paste responses, which do not concern my issue. Please help, as it is getting very frustrating chasing after customer service only to receive a response after also 24-36 hours, which has nothing to do with the issue.
