ebay refused to connect, error when linking Payoneer account
Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)
BRC or eBRC in CSB-5 mode or postal shipping or submitting shipping bill to bank
I am using courier shipping using bank ad code & postal shipping (FPO). In that case is there any requirement of BRC or eBRC in CSB-5 mode or postal shipping or submitting shipping bill to bank? I am selling my products through ebay, which are ranging $10-$30. All my shipments are below Rs. 25000/- and I received money by paypal and payonner, which is directly credited in INR to my bank account (I have all the paypal/payonner FIRC). Also I don't want to claim any export benefits. So actually the bank realisation charges for every shipping bill is so high for me according to my business nature. Also inform me what is the possible charge for submitting shipping bill to bank. Thank you. Please guide me in this regard.
Frustrating UPS Exporting Experience - Need Urgent Resolution
Extremely disappointed with our ongoing UPS experience! As an eBay seller from India, we entrusted UPS to ship our LOT order of ₹53,421.27 through the EGS (eBay Global Shipping). However, UPS's errors turned this into a nightmare, and it's been over 2 months without a proper response from UPS! Here's a summary of the ordeal, as per UPS tracking and email communication: On June 14th, the first delivery attempt failed because the receiver didn't pay customs charges. On June 15th, the second attempt delivery was unsuccessful for the same reason. Customs charges were paid by our receiver via PayPal but after the second Attempt. June 16th: On the third attempt, the shipment was still undelivered because UPS couldn't collect the charges that our buyer already paid. June 26th: Fourth attempt, same issue. June 27th: Fifth attempt, but the receiver had moved, so we provided a new address. July 8th: Tracking showed a delivery issue with the street number, but it was later corrected, and UPS said it would be delivered. However, on the same day, UPS claimed the shipment was returning due to an incomplete address. UPS acknowledged that the RTS (return to sender) exception was wrongly entered by the destination team, and they assured that the problem would be resolved, promising delivery on the same day. Finally, on July 13th, UPS confirmed that the shipment was indeed returning to the sender. Shipment arrived in India on 25th July with duty charges + return freight ₹ 49,498 + storage charges + UPS handling. As it was an error on UPS's end, we have refused to pay any return charges, and UPS still possesses our package. To date, we have not received any resolution from UPS. It has been a nightmare. We are grateful to our buyer who has been patient and understanding throughout the situation.eBay INCBT - Seller Protection under eBay Global Shipping
Dear Sellers, eBay always want to ensure customers have a great experience on our platform. To help ensure this, we have designed the eBay Global Shipping (EGS) Seller Protection. This Seller Protection is an initiative designed to safeguard eBay sellers’ metrics from any delivery delays which occurred due to operational issues of carriers on EGS. What are the eligibility criteria? Seller’s registration country should be India Transaction should have been fulfilled on EGS Transaction date should be within the specified protection period Acceptance scan should be received within handling time What defects are covered under EGS Seller Protection? Late Shipment Rate (“LSR”) Item Not Received (“INR”) Negative Neutral Feedback (“NNFB”) related to LSR / INR will be removed from the seller’s feedback profile page and seller dashboard How does it work? EGS Seller Protection is automated i.e., eBay sellers’/account managers do not need to file an appeal On a weekly basis, the EGS team reviews the transactions eligible for protection as per the above-stated eligibility criteria and removes defects present against such transactions Where can a seller appeal if automatic EGS Seller Protection is not applied to a transaction that meets the eligibility criteria? Sellers should connect with their respective account managers or send a mail to ops@ebay.com What is the validity period of EGS Seller Protection? EGS Seller Protection is valid for a specific period and subject to change The present validity period is till 31 st December 2022 i.e., all transactions booked till 31 st December 2022 on EGS will be protected, subject to meeting the other eligibility criteria Here are some frequently asked questions: What is acceptance scan? When is it received? Acceptance scan (also known as “pickup scan” / “validation scan”) is received against a shipment when a validated carrier picks up the shipment and updates the status as “shipment picked up” Do all carriers provide acceptance scan? No. Only eBay recognized (validated) carriers get acceptance scan. All the shipments of carriers that are currently associated with eBay Global Shipping (“EGS”), such as Aramex, Bombino, DHL Express, FedEx, Lexship and UPS, receive acceptance scans on Seller Hub. Is Case Closed Without Seller Resolution (“CCWSR”) covered under EGS Seller Protection? No. CCWSR defects are not covered under EGS Seller Protection. Sellers should proactively co-ordinate with eBay buyers and close any case before it escalates and becomes CCWSR defect. To avail the benefits start using the eBay Global Shipping (EGS) for your exports on eBay. To know more details visit the link here: https://www.ebayglobalshipping.com/ Regards, eBay Global Shipping Team🗨 Community Chat, May 30 @ 1:00 pm IST - The A-Z of Global Shipping
Greetings from team eBay! Thankyou for joining us for the Monthly Chat with eBay Staff. Recently we conducted the live webinar on "The A-Z of Global Shipping". In continuation to the same, please join us to share your shipping related questions. The chat thread will remain open from 1PM until 2PM IST post which it will be closed. To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM IST. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers. If you missed the Community Live Chat, we would be happy if you ask your question directly in the community or just wait until the next live chat. Regards, eBay INCBT TeameBay Global Shipping - Shipping Internationally Made Easy!!
What’s the biggest hassle you face as a seller on eBay? Many sellers have one answer i.e. handling the logistics. Ensuring timelines and quality in delivery is one of the major headaches as you have to rely on 3rd party courier companies. eBay Global Shipping (“EGS”) is a single-window shipment solution supported by reputed logistic service providers (“LSPs”). This service can be availed by all eBay INCBT sellers who ship their products sold on eBay outside India (Exports). Benefits of using EGS •Hassle-Free Registration •Competitive Pricing •Seller Protection •Dedication Support from LSPs •Wide Network Distribution •Automated Shipping Updates Are you wondering if this is a complicated process – no! Simply Book and request a pickup. The rest is taken care of by our LSPs. Here’s the list of our reputed LSPs: •Aramex •FedEx •Bombino •Lexship •UPS •DHL Express Note: eBay does not own, operate or control LSPs or logistic services. Sellers are responsible for packing, shipping and delivering the products to their buyers in coordination with LSPs as per terms and conditions of their services. Learn more about how to avail this service by visiting https://www.ebayglobalshipping.com/ Regards, eBay INCBT TeamLaunch of UPS Express Private Limited as new logistics partner on eBay Global Shipping
Dear Sellers, Greetings from eBay Global Shipping Team! We thank you for your wholehearted support for the eBay Global Shipping (“EGS”) program. We are pleased to announce the launch of UPS Express Pvt Ltd (“UPS”), a global leader in logistics as a new logistic service provider (“LSP”) on EGS. Effective11 th March 2022, UPS shall provide two services – (a) UPS Express Saver and (b) Express Saver Fine Jewelry with committed delivery time of 5-10 working days. UPS Express Saver At present, UPS Express Saver service is available only for UK and the following EU countries - Belgium, Denmark, France, Germany, Italy, Luxemburg, Netherlands, Spain, Switzerland and Vatican City. Set out below is a price comparison with other competitors: In UK and Germany, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 23% when compared to freight costs offered by existing LSPs on EGS. In the remaining countries, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 20% when compared to freight costs offered by existing LSPs on EGS. UPS’ maximum liability is 100 USD or invoice value, whichever is lower. Sellers may opt for additional insurance. UPS Fine Jewelry In UPS Fine Jewelry service, UPS will take care of customs clearance without requiring any additional documents. At present, this service is available for USA, UK and Australia. The freights (in INR) for 500 gm and 1000 gm weight slabs are as below: Weight in grams UK USA Australia 0 gm – 500 gm 1051 1950 2387 500 gm – 1000 gm 1285 2377 2876 Through this service, the maximum invoice limit that can be sent for USA and Australia is USD 2500 and for UK it is USD 500. If a shipment has crossed Duty de Minimis value (E.g.: USD 800 for USA), buyer needs to pay the duty amount and get the shipments cleared from destination customs. The documentation requirement for the shipments is – AWB, invoice and authority letter (template of which will be shared during download of labels and invoice). The outer packaging of Fine Jewelry shipments should be in white cloth. UPS’ maximum liability is USD 100 or invoice value, whichever is lower. Sellers may opt for additional insurance and the maximum liability cover is USD 1000. For the detailed price list and list of restricted categories, please click on https://www.ebayglobalshipping.com/tnc-pricing. For any queries, contact your eBay account manager or write to ops@ebay.com. Regards, Team eBay Global Shipping
