Recent Discussions
Top Rated Seller (5 years) Need help with US listing restriction from Turkey-based account
Hi everyone, I’ve been selling on eBay for about 5 years and was a Top Rated Seller for 3 of those years. I mainly sell industrial products and had a very good track record, including my own account manager. Last year I unfortunately received some account restrictions and had to pause selling for a while. When I came back, I discovered I can no longer list items to buyers in the United States because my account is registered in Turkey. I already have a large amount of inventory stored in a warehouse in California from my previous years of selling. Being forced to move everything to a new warehouse would be extremely expensive and would make my prices uncompetitive for American buyers. I’ve already contacted the proper eBay teams via email, but I still haven’t received a response (they mentioned it can sometimes take up to two months). This restriction is now seriously affecting my business. If anyone from eBay staff, a community moderator, or another seller who has faced a similar situation can help or give me advice on how to get this lifted, I would really appreciate it. I just want to continue using my existing US warehouse and serve my customers like I did successfully for years. Thank you in advance for any help or guidance.
Urgent Issue Regarding CSBV Mode Shipments - Let's Unite for a Resolution
I am writing to you today with a pressing concern that has recently arisen in our export operations, particularly those carried out under the CSBV (Claim for Self-Billed Verification) mode. Since 2018, we have been successfully exporting numerous shipments using this mode, but we have encountered a significant challenge that I believe requires immediate attention. Starting from April 1, 2023, all shipments exported under the CSBV mode are now being monitored through the Trade online software of ICICI Bank. The Trade team at ICICI Bank has requested that we provide an IRM (Invoice Reference Number) of each shipment in Excel format, along with a range of documents, including invoice copies, CSBV shipping bills, FIRC (Foreign Inward Remittance Certificate) copies, AWB (Airway Bill) copies, and Reduction Declarations, particularly those up to 25%. However, if the reduction exceeds 25%, these documents will not be closed, and the e-BRC (Electronic Bank Realization Certificate) will not be generated. To make matters more concerning, the charges for closing each shipping bill are exorbitant, with a fee of INR 200 plus GST per bill in my case. For those account holders with a normal account at ICICI Bank, the charges are even higher, ranging from INR 500 to 1000 plus GST. The point of contention here is that despite complying with these stringent requirements and incurring significant costs, our exports do not seem to derive any tangible benefits. In fact, this process consumes a substantial amount of time, money, and energy. To put it into perspective, if there are 500 exports each month, the bank charges for closing each document amount to INR 1,18,000 for those with a platinum account and a staggering INR 5,90,000 for those with a normal account at ICICI Bank. This situation is immensely disappointing for us exporters. It feels like an excessive burden without any commensurate value or benefit. As a result, many exporters are struggling to cope with these financial and administrative challenges, and we believe it is vital to address this issue collectively. I kindly request your assistance in providing a list of email addresses or contacts that we, as exporters, can reach out to. We aim to voice our concerns and grievances to higher authorities such as the RBI (Reserve Bank of India), DGFT (Directorate General of Foreign Trade), FIEO (Federation of Indian Export Organizations), and any other relevant authorities who can help us address and potentially alleviate this issue. Let us, as exporters, unite together and raise our voice as a collective force so that our concerns reach every corner. Together, we can work towards a resolution that benefits the entire exporting community. Your guidance and support in this matter would be invaluable, and we look forward to your response. Thank you once again for your time and assistance. Sincerely, Devang BhansaliPayoneer Know Your Customer (“KYC”) Document Hygiene Checklist
Payoneer Know Your Customer (“KYC”) Document Hygiene Checklist The second last step of eBay seller registration process is to complete the Payoneer document verification. However, at times this process may get delayed due to various factors. Here are some best practices that you should follow to ensure a hassle-free verification process. When submitting a proof of identity: Good practice: Make sure the PAN card/passport is in the - authorized representative’s name only While submitting Aadhaar , make sure the front and the back side of the card is printed on the same page Always submit a colour copy of the original document wherein the details are clearly legible If the identity proof has an expiration date, it should be clearly displayed While uploading - the selfie image, make sure - authorized representative’s face is clearly visible holding the proof of identity in one hand and the other hand should hold a handwritten piece of paper containing the current date in the MM/DD/YYYY format Always use a flat color background (e.g. a white wall) for better image clarity Please avoid: Submitting photocopy or scanned or digital copy of the ID Cropping the edges and submitting unclear/blurry/low quality images Keeping the flash on or covering the information while taking photos using mobile phones Submitting expired/cut/torn documents When submitting a proof of address: Good practice: Make sure the bank statement and utility bill is of the - authorized representative Authorized representative’s address details match the bank statement Submit bank statement/utility bill i.e. of the last 3 months containing the owner’s name and the exact address used when registering on Payoneer Bank statement should be in PDF format only and of the complete month In case of collecting the bank statement printout directly from bank then the scanned PDF copy should be duly signed and stamped by the bank In case the bank clarifies on any difference in information, provide the bank’s clarification letter written on the bank’s letter head duly stamped and signed Rental agreement needs to contain the owner’s name and exact address used when registering to Payoneer, containing the rental period Please avoid: Submitting bank statement of company or business Uploading a password protected bank statement pdf Submitting documents that have a different address other than the address used when registering on Payoneer Rental agreements, lease agreement, leave and license agreement older than 11 months Submitting expired/cut/torn/ unclear documents Providing copy of bank passbooks or cancelled cheques as proof of address Please keep in mind: Acceptable formats in high-resolution include: JPEG PNG PDF Ensure each document is under 3MB Still have doubts on Payoneer KYC documentation? Click here to read the frequently asked questions. The Verification Center within your Payoneer Account will let you know the account status as well as the pending document requirements. Connect with the Payoneer customer care team in case you need further assistance. Regards, eBay INCBT TeamJordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenterGST and IEC verified still I am not able to list on ebay
Hi, I have updated my GST and IEC on ebay BUt while trying to list my RAM on ebay I am getting an error message saying I need to update my GST and IEC to sell on ebay.My payoneer KYC is also verified. Could someone from the team can look into my account and manually clear the block so that I can list my product. Thank youConnecting sellers worldwide: Introduce yourself and get started!
Hello, eBay sellers! Thank you for being a part of the eBay Export Seller Community. We welcome you to connect and engage with your fellow eBay sellers across the regions of HiPO, India & SEA. Whether you’re a seasoned pro or just starting your selling journey, we all have something to share and learn from each other. This is the perfect place to introduce yourself and get started! Here’s how to introduce yourself: Your name or business name Where you're located/region What you sell (categories or specific products) How long you’ve been selling on eBay What support or advice you're looking for from your fellow sellers This is your space to connect, ask questions, share insights, and make the most of the eBay community! Don’t be shy—interact with other sellers, offer your expertise, and let’s grow together. You can post under the relevant topics under the “Discussion Boards". Make sure you follow the community guidelines. We look forward to learning more about you and your eBay business. Regards, eBay TeameBay educational webinars - March 2026 Calendar
At eBay, our aim is to ensure that our sellers get their basics right. Hence, most of the time, the eBay webinar revolves around the topics such as listing best practices, order management, monitoring seller standards and maintaining account hygiene, getting desired visibility via Promoted Listings and Discounts Manager. . Participation in the training sessions is completely free of charge. Join Now!!!! Regards, eBay Teamcategory allowed for new sellers
Which category is allowed to new seller in ebay.com ? I am unable to list on ebay. ebay is showing To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. {e290495-1246166x} -Poll for those currently using Ebaymag
Hi everyone, hope you're having a nice day. I tried using Ebaymag a couple of years ago but I encountered many glitches that made me swear off it. Not only that, it messed up my Ebay.us listings so I had to redo them. In 2026, is it worth trying it again? I searched for "ebaymag" in the community and saw people still have loads of problems with it. Poll question: If you currently use Ebaymag, would you recommend it?
