Shipping service restricted – no orders for 30 days, need urgent review

mailto:issac@ebay

Any update on this case? This is urgent for my business. thanks!

Hello pcparthub5​ 

Greetings from team eBay!

Thank you for reaching out and for sharing the details of your situation.

We understand your concerns regarding your account status, listing visibility, and recent performance impact.

However, please be advised that due to data privacy and account protection policies, we are unable to access, review, or provide guidance on specific account-level issues or restriction details within this community space. Protecting account information remains a top priority, and such matters must be handled through secure, official support channels.

Additionally, the Seller Dashboard community is not equipped to review or intervene in account-specific restrictions or enforcement actions, and we will not be able to assist further on these matters here.

While we understand your request for escalation or a manual review, this community channel does not have the ability to facilitate or initiate those processes. For issues related to account status, restrictions, or appeals, you will need to contact your respective transaction site directly.

We strongly recommend reaching out via eBay.com.hk > Help & Contact, where your case can be properly reviewed and escalated if necessary.

Regards, eBay Team

Hello pcparthub5​ 

Greetings from team eBay!

Thank you for reaching out and for sharing the details of your situation.

We understand your concerns regarding your account status, listing visibility, and recent performance impact.

However, please be advised that due to data privacy and account protection policies, we are unable to access, review, or provide guidance on specific account-level issues or restriction details within this community space. Protecting account information remains a top priority, and such matters must be handled through secure, official support channels.

Additionally, the Seller Dashboard community is not equipped to review or intervene in 

account-specific restrictions or enforcement actions, and we will not be able to assist further on these matters here.

While we understand your request for escalation or a manual review, this community channel does not have the ability to facilitate or initiate those processes. For issues related to account status, restrictions, or appeals, you will need to contact your respective transaction site directly.

We strongly recommend reaching out via eBay.com.hk > Help & Contact, where your case can be properly reviewed and escalated if necessary.

Our support team is best positioned to investigate your account, provide updates, and guide you through the appropriate next steps.

Regards, eBay Team

Thank you very much for your attention and suggestion. Here I will introduce more details about what happened and hope to get your help.

On March 11th, our account was restricted due to eBay's direct shipping requirements, so I contacted eBay customer service through eBay.com.hk > Help & Contact. I was informed that regardless of the seller's country/region, sellers without an eBay account manager or business development manager would only be able to use the SpeedPAK service solution.

After receiving this reply, we changed shipping method of all listings to eBay SpeedPAK Standard on March 18th and excluded countries that are not supported by SppedPAK.

However, eBay didn't provide Appeal Entrance for that, so we could not appeal, and therefore our Seller Center performance targets remained unmet. Starting from April 2nd, all our products were delisted, eBay customer service also stopped responding to my case.

Because I am a Chinese individual seller without an account manager, so I tried to contact eBay customer service via "Call Me" in Help & Contact, however, the call could not be connected. I also tried to open a new case, but there is no response. Attempts to add new products and relist existing products have failed too, but get the messages:

It appears you’re listing an item that can’t be shipped to the selected country under our Direct shipping service standard program. Please check the Cross-Border Trade (CBT) Seller Dashboard for shipping route restrictions before relisting your item.{e292115-1283119x}

However, we have already changed the shipping country to one supported by eBay SpeedPAK Standard. Currently, there are no new orders, and our performance evaluation results can't be improved.

At present, we can contact you through the eBay Community only, could you please conduct a manual review of our account or forward our information to the relevant department for review?

mailto:issac@ebay

Thank you very much for your attention and suggestion. Here I will introduce more details about what happened and hope to get your help.

On March 11th, our account was restricted due to eBay's direct shipping requirements, so I contacted eBay customer service through eBay.com.hk > Help & Contact. I was informed that regardless of the seller's country/region, sellers without an eBay account manager or business development manager would only be able to use the SpeedPAK service solution.

After receiving this reply, we changed shipping method of all listings to eBay SpeedPAK Standard on March 18th and excluded countries that are not supported by SppedPAK.

However, eBay didn't provide Appeal Entrance for that, so we could not appeal, and therefore our Seller Center performance targets remained unmet. Starting from April 2nd, all our products were delisted, eBay customer service also stopped responding to my case.

Because I am a Chinese individual seller without an account manager, so I tried to contact eBay customer service via "Call Me" in Help & Contact, however, the call could not be connected. I also tried to open a new case, but there is no response. Attempts to add new products and relist existing products have failed too, but get the messages:

It appears you’re listing an item that can’t be shipped to the selected country under our Direct shipping service standard program. Please check the Cross-Border Trade (CBT) Seller Dashboard for shipping route restrictions before relisting your item.{e292115-1283119x}

However, we have already changed the shipping country to one supported by eBay SpeedPAK Standard. Currently, there are no new orders, and our performance evaluation results can't be improved.

At present, we can contact you through the eBay Community only, could you please conduct a manual review of our account or forward our information to the relevant department for review?

mailto:issac@ebay

Thank you very much for your attention and suggestion. Here I will introduce more details about what happened and hope to get your help.

On March 11th, our account was restricted due to eBay's direct shipping requirements, so I contacted eBay customer service through eBay.com.hk > Help & Contact. I was informed that regardless of the seller's country/region, sellers without an eBay account manager or business development manager would only be able to use the SpeedPAK service solution.

After receiving this reply, we changed shipping method of all listings to eBay SpeedPAK Standard on March 18th and excluded countries that are not supported by SppedPAK.

However, eBay didn't provide Appeal Entrance for that, so we could not appeal, and therefore our Seller Center performance targets remained unmet. Starting from April 2nd, all our products were delisted, eBay customer service also stopped responding to my case.

Because I am a Chinese individual seller without an account manager, so I tried to contact eBay customer service via "Call Me" in Help & Contact, however, the call could not be connected. I also tried to open a new case, but there is no response. Attempts to add new products and relist existing products have failed too, but get the messages:

It appears you’re listing an item that can’t be shipped to the selected country under our Direct shipping service standard program. Please check the Cross-Border Trade (CBT) Seller Dashboard for shipping route restrictions before relisting your item.{e292115-1283119x}

However, we have already changed the shipping country to one supported by eBay SpeedPAK Standard. Currently, there are no new orders, and our performance evaluation results can't be improved.

At present, we can contact you through the eBay Community only, could you please conduct a manual review of our account or forward our information to the relevant department for review?

mailto:issac@ebay

Could someone reply us and suggest how should we do to lift the restriction on our account or forward our request / question to the relevant department?