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Bank charge for closing shipping bill too high for ecommerce seller in India.
Bank is charged a lot of money to realize the export process. Which is too much for us. Please send the below letter format by mail to all the institution like RBI, Ministry of finance, Ministry of commerce, DGFT, Customs. May be in next guidelines or FTP they will change the realize process or reduce the charge. Otherwise we shall force to close our business in near future. Date:14.08.2021 To, Sub: Regarding compulsion of EDPMS and closing of shipping bill with the AD Bank and the high bank charges imposed by the AD Banks. Respected Sir, This is to request you to look to into the matter regarding compulsion of EDPMS and closing of the shipping bill with the AD Banks and the high bank charges imposed by the AD Banks upon us. This is state that we are exporting in small quantities and amount, less than a value for Rs. 25000.00 through online portals like e-bay/Amazon and are shipped through courier/India post in CSB-V. This is to further state that the payments are received in advance through Online Gateway Payment System(OPGSP) like paypal/payoneer. This is to inform that AD Banks are charging an average of Rs. 1500.00-2000.00 as bank charges per shipping bill for EDPMS and closing of the shipping bills which is very high in respect to our monetary volume of the business which ranges an average invoice value for Rs. 1500.00 to Rs. 5000.00. Hence the bank charges for the above is unbearable for us. This is to describe you that International market is a competitive one and to compete there the price should be competitive one. You are requested to look into the matter regarding the modification of the charges imposed by the banks for the above service or modification of the system of uploading the above procedure so that the matter becomes cost effective for us, otherwise it has become difficult for us to continue with the business. Thanking you, Yours sincerely,
GST/IEC Error while listing - Verified Payoneer
Hello, I have submitted all the documents including GST/IEC to Ebay.com and Payoneer. Payoneer has completed the verification and the account shows that it is ready for accepting ebay payments. I tried to list on ebay.com but I get an error - "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page." I contacted Ebay.com support and they told me that since I'm an Indian, I need to ask for support on Ebay.in since this issue is specific to Indian accounts. I have not been able to find a way to contact Ebay.in support. All my documents are ready and verified. Please suggest how to proceed. Error ->
category approval
i am enable to list our product on fine silver & handmade jewelry when i trying to list our product above category To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category. this error show
BBE Seller Rating?
Greetings to all eBay Community members, I have been an eBay seller since 2012. Right now I am facing a problem for which I see no solution, because every communication with eBay Seller Support only leads to more uncertainty about the future of my store. In August, shipments from the EU to the USA were suspended due to the new customs tariffs. Shipping was restored only at the end of October. Foreseeing that this situation would cause problems, I contacted our store’s eBay account manager on 25.08.2025. The communication took place via WhatsApp to the number provided by the eBay account manager. Her reply on 26.08.2025 was: “Hello good day. eBay has sent a message regarding the US tariff update, and we advise you to speak with your shipping partner to confirm any changes in shipping costs, and to continue communicating with your buyer to keep them informed about this change. If you want to exclude your item to us you can remove your listing in us site and can list your item to other sites on eBay. eBay Account Manager Janine.” The only solution offered was to delete my listings on eBay.com — what kind of joke is this from eBay? When I asked if it is possible to temporarily disable shipping to the USA, I received no answer. There was no other explanation or guidance on how to proceed. As we all know, on eBay.com sellers cannot disable the USA as a shipping destination. Therefore, buyers in the USA were able to purchase items from EU sellers, even though shipping was physically impossible. I also could not find any option to place a banner or notice to warn USA buyers that delivery to the USA was suspended. For every USA buyer who purchased an item, I manually sent an explanation that the order must be cancelled because delivery was impossible. About 50% of buyers understood and some even repurchased the item later when shipping resumed. The other 50% marked these cancellations as defects. As a result, my BBE is currently 25.1%. I have no other violations or issues that would justify shutting down my store, but I fully understand that with this percentage my store will likely be closed within the next month. Already now, even though I have not received an official notification of store restriction or closure, eBay has clearly applied a hidden limitation on my account — after receiving the BBE warning, my store traffic dropped by 80%, and of course so did sales. One eBay representative told me that I “should not have selected ‘out of stock’,” which is completely untrue — I know that this option must not be used. I always selected “buyer asked to cancel order.” I repeatedly looked for information in eBay’s internal seller forums, and several sellers reported the same issue: there was absolutely no guidance available on how to properly handle this situation. This is what the Seller Protection Program states: “We remove defects and/or late shipments when things happen that are outside of your control, such as severe weather or carrier disruptions.” This information is published by eBay itself. And this situation was completely outside my control — shipping to the USA was entirely suspended and only resumed at the end of October. Here is the official information, publicly available to everyone. I wasn’t allowed to add the link here, so I attached a photo where the official postal information can be seen. Why eBay chooses to ignore this, or pretend not to know, I do not understand. Please find included the links with all the relevant references, including information from the Latvian Post website. I am highly knowledgeable in my field, my customers appreciate us, and we strive to be the best in our industry. But I am not an IT specialist or a lawyer, and I cannot be expected to know the correct legal or administrative procedures in such a situation. eBay should have provided clear guidance on how to act so that sellers could avoid exactly the problem I am now facing. I would like to hear the opinion or advice of other EU sellers, because all communication with eBay so far has led to no useful solution. All replies I receive sound something like: “It’s your fault.” Thank you for understanding, and I wish you all a successful day.
Urgent Issue Regarding CSBV Mode Shipments - Let's Unite for a Resolution
I am writing to you today with a pressing concern that has recently arisen in our export operations, particularly those carried out under the CSBV (Claim for Self-Billed Verification) mode. Since 2018, we have been successfully exporting numerous shipments using this mode, but we have encountered a significant challenge that I believe requires immediate attention. Starting from April 1, 2023, all shipments exported under the CSBV mode are now being monitored through the Trade online software of ICICI Bank. The Trade team at ICICI Bank has requested that we provide an IRM (Invoice Reference Number) of each shipment in Excel format, along with a range of documents, including invoice copies, CSBV shipping bills, FIRC (Foreign Inward Remittance Certificate) copies, AWB (Airway Bill) copies, and Reduction Declarations, particularly those up to 25%. However, if the reduction exceeds 25%, these documents will not be closed, and the e-BRC (Electronic Bank Realization Certificate) will not be generated. To make matters more concerning, the charges for closing each shipping bill are exorbitant, with a fee of INR 200 plus GST per bill in my case. For those account holders with a normal account at ICICI Bank, the charges are even higher, ranging from INR 500 to 1000 plus GST. The point of contention here is that despite complying with these stringent requirements and incurring significant costs, our exports do not seem to derive any tangible benefits. In fact, this process consumes a substantial amount of time, money, and energy. To put it into perspective, if there are 500 exports each month, the bank charges for closing each document amount to INR 1,18,000 for those with a platinum account and a staggering INR 5,90,000 for those with a normal account at ICICI Bank. This situation is immensely disappointing for us exporters. It feels like an excessive burden without any commensurate value or benefit. As a result, many exporters are struggling to cope with these financial and administrative challenges, and we believe it is vital to address this issue collectively. I kindly request your assistance in providing a list of email addresses or contacts that we, as exporters, can reach out to. We aim to voice our concerns and grievances to higher authorities such as the RBI (Reserve Bank of India), DGFT (Directorate General of Foreign Trade), FIEO (Federation of Indian Export Organizations), and any other relevant authorities who can help us address and potentially alleviate this issue. Let us, as exporters, unite together and raise our voice as a collective force so that our concerns reach every corner. Together, we can work towards a resolution that benefits the entire exporting community. Your guidance and support in this matter would be invaluable, and we look forward to your response. Thank you once again for your time and assistance. Sincerely, Devang Bhansali
Updated GSTIN and IEC in ebay account but still not able to list items
Getting following error when trying to list items "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page"
No Contact Of Ebay India Customer Care / No Body Call Me Yet
Hello Ebay Team. Why There is No Customer Care Number / Email Ids Of Any Ebay India Customer Care. I Want To Sell On Ebay. But No Body Contact Me Yet Also Lots Of Emails Send On Inselling@ebay.com But No Reply From Them From Last 12 Days. I Try My Self Step By Step By Videos. How Ebay Indian Seller Work On Ebay? Can You Plz Help Me On This. Thank You Rajesh Kumar
GSTIN & PAN not accepting for India
Hello We are trying to register our company Dycon Earthmovers & Heavy equipments LLP situated out of Kolhapur, Maharashtra, INDIA - 416001. We are stuck in PAN & GSTIN no acceptance, I checked several times but its showing error please provide valid GSTIN no. Please find the attached screenshot for reference and let us know how can we proceed further? Regards Dycon Earthmovers
