Shipping service restricted – no orders for 30 days, need urgent review
Hello eBay team, My account has been experiencing a serious issue recently. 1. My shipping service (direct shipping) is restricted. 2. All my listings have lost visibility, and I have received zero new orders in the past 30 days. 3. My account is currently at "Medium Risk" status. I understand that my performance metrics exceeded the standard before: - Neutral/Negative feedback rate: 0.8% (above standard) - Transaction defect rate: slightly above benchmark Actions I have taken: - Improved inventory management to avoid cancellations - Switched to more reliable shipping carriers - Enhanced customer service response time However, due to zero new orders, my metrics cannot improve further. I have already contacted support and submitted a case, but have not received a response. Case ID: Shipping policy SR# 1-503555000521 SR# 1-504167443278 Could you please help escalate this issue or request a manual review? Thank you for your support.