Forum Discussion

longdzqua's avatar
longdzqua
Community Member
22-04-2026

ebay refused to connect, error when linking Payoneer account

Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)

eBay Global Shipping

3 Replies

  • in_news_team's avatar
    in_news_team
    Community Manager
    22-04-2026

    Hello longdzqua​ ,

     

    Greetings from team eBay!

     

    Your query on the payoneer issue has been well noted and sent further to our relevant team. You can expect to hear from them shortly. 

     

    Thankyou for your patience and understanding.

     

    Regards,

    eBay Team

  • longdzqua's avatar
    longdzqua
    Community Member
    23-04-2026

    Hello. I have received an email from the support team. However, it still has not helped me resolve the issue in detail or at its root. The support team only explained how to list products and did not address the error I am experiencing.

  • issac@ebay's avatar
    issac@ebay
    eBay Employee
    23-04-2026


    Hello longdzqua​ 

     

    Greetings from team eBay!

     

    We understand that you’re encountering difficulties linking your Payoneer account to your eBay account, and we appreciate you reaching out.

     

    Our team has already provided some general guidance to help address your concern.

     

    However, in order to better understand and resolve as well as investigate your specific issue, we’ll need additional details from you.

     

    We kindly ask that you reply directly to the email sent by our Customer Service team, as this allows us to securely review your case.

     

    When responding, please include the following information to help us assess the situation accurately:

    • the exact error message you are seeing (word for word, if possible)
    • a step-by-step description of what you did leading up to the error
    • where in the process the issue occurs
    • clear screenshots showing the error or the page where the issue appears
    • any other relevant details that may help explain the issue

    Providing complete and accurate information will help us investigate more efficiently and avoid delays in resolving your concern.

     

    Please note that the Community Dashboard is intended for general guidance only. For security and privacy reasons, we’re unable to diagnose or address account-specific issues or error messages through this platform, as we must ensure your account information remains protected.

     

    Our team is currently awaiting your response and will be ready to assist further once we receive the requested details.

     

    Regards, eBay Team