Permanent Selling Restriction Due to Bad Buyer Experience (BBE)

Dear eBay community, Please help me. Just after the tariffs were imposed, I had a late shipment for us, and the main reason for SNAD is two defects from the same buyer purchasing two items. how can I receive two defects from one buyer for two items?

And as the buyer mentioned that they received it damaged, it was only because of postal error that the item got damaged in the transportation, and the postal department acknowledged it. The buyer was refunded immediately, and still the defects were counted against my selling performance.  

I have already submitted multiple appeals, but unfortunately, the restriction remains in place.

I would appreciate your review and guidance on how this issue can be resolved.

And please do this urgently.

Dear orzanikstore​ 

Thank you for taking the time to share these details. We understand you have faced interruptions with your sales, especially given your long selling history.

From what you’ve described, this appears to be related to eBay’s Bad Buyer Experience (BBE) evaluation, which looks at transactions that may result in a poor buyer experience , such as “item not as described,” damaged items, or cases where buyers need to open requests. These evaluations are based on transaction outcomes rather than intent, and in some cases, multiple transactions with the same buyer can each be assessed individually.

For more context on how these metrics and restrictions are determined, you may find this page helpful:

https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber-2025/#FAQ

Reviewing this information can help clarify how defect rates and BBE thresholds are calculated, including how situations like returns or damage in transit may still be reflected in performance metrics.

That said, for privacy and security reasons, we’re won't be able to review or comment on account specific actions including restrictions or appeals within a public forum.

These decisions are handled by specialized teams who conduct a comprehensive review of the account and associated transactions.

We can certainly understand your concerns, and they’ve been noted. To ensure your account details remain protected and to explore whether any additional clarification may be available, we recommend reaching out directly through eBay Help & Contact. Our support teams can review your case in a secure environment and provide the most accurate guidance based on your account history while reviewing the specifics you have addressed.

If you’ve already received a final decision following prior appeals, that outcome may remain in place. However, you can still follow up through the same support channels if you need further clarification on the reasoning or next steps.

Regards, eBay Team 

Dear eBay community, Please help me. Just after the tariffs were imposed, I had a late shipment for us, and the main reason for SNAD is two defects from the same buyer purchasing two items. how can I receive two defects from one buyer for two items?

And as the buyer mentioned that they received it damaged, it was only because of postal error that the item got damaged in the transportation, and the postal department acknowledged it. The buyer was refunded immediately, and still the defects were counted against my selling performance.  

I have already submitted multiple appeals, but unfortunately, the restriction remains in place.

I would appreciate your review and guidance on how this issue can be resolved.

And please do 

I'm afraid there is no way to resolve it my friend...

This ABSURD BBE policy imposed ~2 years ago by ebay, lately started to act like a plague for non-US small sellers... 

 I recently got two well established "ebay top rated seller" accounts PERMANENTLY restricted for selling (=practically CLOSE  account FOR EVER...), just because i got a few INR cases and a couple of order cancelations in a realtively short time...

If your metrics are no re comply in ~month (which is practically impossible in your case) then ebay will PERMENANTLY close your selling account! 

Quoting from someone  commented very aptly the subject here:

 eBay.com has launched some kind of hidden campaign to eliminate all small and medium-sized sellers located outside the USA. The rules created to sell on eBay.com are such that any small or medium seller is essentially playing a lottery as to when they will be destroyed, no matter how well and professionally they do their job...

...the reality is that eBay’s rules are designed so that sooner or later you will be forced out, even if you have fulfilled your responsibilities honestly. 

...about two years ago, the eBay representative assigned to our store called me. After a longer conversation, the representative clearly stated that if your annual turnover does not exceed $100,000, you are not considered an important seller to eBay — they simply do not care whether you are there or not. 

...Look at how often international sellers have recently been writing here that their stores have been closed because of this BBE statistic. This is not the fault of a single seller — it is the result of a system deliberately created by eBay’s BBE metrics, where for any seller outside the USA it is only a matter of time before they lose their store.