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Payoneer Know Your Customer (“KYC”) Document Hygiene Checklist
Payoneer Know Your Customer (“KYC”) Document Hygiene Checklist The second last step of eBay seller registration process is to complete the Payoneer document verification. However, at times this process may get delayed due to various factors. Here are some best practices that you should follow to ensure a hassle-free verification process. When submitting a proof of identity: Good practice: Make sure the PAN card/passport is in the - authorized representative’s name only While submitting Aadhaar , make sure the front and the back side of the card is printed on the same page Always submit a colour copy of the original document wherein the details are clearly legible If the identity proof has an expiration date, it should be clearly displayed While uploading - the selfie image, make sure - authorized representative’s face is clearly visible holding the proof of identity in one hand and the other hand should hold a handwritten piece of paper containing the current date in the MM/DD/YYYY format Always use a flat color background (e.g. a white wall) for better image clarity Please avoid: Submitting photocopy or scanned or digital copy of the ID Cropping the edges and submitting unclear/blurry/low quality images Keeping the flash on or covering the information while taking photos using mobile phones Submitting expired/cut/torn documents When submitting a proof of address: Good practice: Make sure the bank statement and utility bill is of the - authorized representative Authorized representative’s address details match the bank statement Submit bank statement/utility bill i.e. of the last 3 months containing the owner’s name and the exact address used when registering on Payoneer Bank statement should be in PDF format only and of the complete month In case of collecting the bank statement printout directly from bank then the scanned PDF copy should be duly signed and stamped by the bank In case the bank clarifies on any difference in information, provide the bank’s clarification letter written on the bank’s letter head duly stamped and signed Rental agreement needs to contain the owner’s name and exact address used when registering to Payoneer, containing the rental period Please avoid: Submitting bank statement of company or business Uploading a password protected bank statement pdf Submitting documents that have a different address other than the address used when registering on Payoneer Rental agreements, lease agreement, leave and license agreement older than 11 months Submitting expired/cut/torn/ unclear documents Providing copy of bank passbooks or cancelled cheques as proof of address Please keep in mind: Acceptable formats in high-resolution include: JPEG PNG PDF Ensure each document is under 3MB Still have doubts on Payoneer KYC documentation? Click here to read the frequently asked questions. The Verification Center within your Payoneer Account will let you know the account status as well as the pending document requirements. Connect with the Payoneer customer care team in case you need further assistance. Regards, eBay INCBT Team
Already updated GSTIN and IEC in ebay account but still not able to list items
Getting following error when trying to list items "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page. {e281883-962585x}"Already updated GSTIN and IEC in ebay account but still not able to list items
Getting following error when trying to list items "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page. {e281883-962585x}"Jordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenterGST and IEC verified still I am not able to list on ebay
Hi, I have updated my GST and IEC on ebay BUt while trying to list my RAM on ebay I am getting an error message saying I need to update my GST and IEC to sell on ebay.My payoneer KYC is also verified. Could someone from the team can look into my account and manually clear the block so that I can list my product. Thank youRequest for Guidance to Improve eBay Seller Account Sales
Sir, my seller account sales have been very low for almost the last 3 months. I am continuously working on my eBay seller account to improve it. Could you please suggest some ideas or strategies to help grow my seller account and increase sales?Connecting sellers worldwide: Introduce yourself and get started!
Hello, eBay sellers! Thank you for being a part of the eBay Export Seller Community. We welcome you to connect and engage with your fellow eBay sellers across the regions of HiPO, India & SEA. Whether you’re a seasoned pro or just starting your selling journey, we all have something to share and learn from each other. This is the perfect place to introduce yourself and get started! Here’s how to introduce yourself: Your name or business name Where you're located/region What you sell (categories or specific products) How long you’ve been selling on eBay What support or advice you're looking for from your fellow sellers This is your space to connect, ask questions, share insights, and make the most of the eBay community! Don’t be shy—interact with other sellers, offer your expertise, and let’s grow together. You can post under the relevant topics under the “Discussion Boards". Make sure you follow the community guidelines. We look forward to learning more about you and your eBay business. Regards, eBay TeamBBE - Permanent Restriction - Postal Error – Stuck in First-Line Support Loop
Hello Community Team, I would like to share my situation in full detail, as it concerns cross-border logistics and how BBE/SNAD metrics handle confirmed third-party postal errors. I have been selling on eBay since 2017, with approximately 500 successful transactions and 208 positive feedbacks. I always ship with proper documentation and follow bulk international shipping procedures. What happened Two international parcels were accepted via bulk submission at the post office. In this process in international transit, parcels may be relabeled and re-numbered based on barcode data. The postal operator has officially confirmed that during processing, a barcode was incorrectly associated with the wrong physical parcel. As a result, two buyers received each other’s items. Both buyers were refunded immediately and allowed to keep the items at my expense. According to official written confirmation from the postal operator acknowledging their mistake. My account was permanently restricted due to elevated BBE/SNAD metrics. The support loop problem I have contacted support multiple times and submitted appeals through the HK/APAC channels. Every time, I receive a standard response stating that: “The restriction is permanent and cannot be appealed.” However: The postal operator admits fault. The incident was external to my operational control. The performance metric treated this as seller negligence. It appears that first-line support is unable to evaluate documentation or escalate structural cases involving confirmed third-party errors. When a seller provides documented evidence of third-party postal fault, there seems to be no escalation path beyond automated performance enforcement. Given the documentation available, could this case please be forwarded internally for higher-level evaluation? Thank you for your time and consideration.
