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PLEASE I AM LOSING 1.2 MILLION DOLLAR
Dear eBay community I am very disappointed about the restriction placed on my account for “High Risk Selling” because I have been selling the same products on eBay for years without issues. I believe there has been a misunderstanding or an automatic system flag on my account. while my account was restricted before for BBE rate but it got reinstated back around 3 week ago. but today i appeal again regarding my restriction and i received email saying my account is suspended again for BBE rate which they are totally wrong, they are not properly checking what is happening. I also want to clarify that my account does not have issues with BBE rate or seller defects. My performance history should clearly show that. SR# 1-505299096005 I have already spoken with eBay previously regarding my business plans, my website, and expanding my operations. Everything was discussed and approved, and based on that, I already invested heavily into inventory. At this point, I have invested around $1.2 million into products for my business. https://www.wablowstore.com/en I have all invoices and documents available and I am fully willing to provide anything needed immediately. Please let me know exactly which documents you require so I can send them right away.i even open a company in Turkey and USA just for my Ebay business I have been selling on eBay for around five years, including high-value items, and my account history shows successful transactions and satisfied customers. Because of this restriction, we are losing money every day and our business operations are being heavily affected. Please review my account again manually and reinstate it as soon as possible. I truly believe this restriction was placed by mistake. Thank you please i need help contact support does not help me at all
UK Shipping – System EDD vs International Sellers: Why Are Sellers Accountable?
Hello everyone, I am raising a serious concern regarding how seller performance is evaluated for UK shipments under eBay’s system-generated Estimated Delivery Date (EDD). In my case, I have consistently: • Met handling time requirements • Shipped on time with valid carrier scans • Selected only the predefined shipping services available • Delivered within the declared 10 to 22 working day policy Despite this, buyers are shown a significantly shorter system-generated EDD, which is not directly controlled by the seller. eBay Help clearly states: “The estimated delivery date shown to buyers… is based on various factors, including handling time and the delivery or courier services you offer… The calculation is dynamic…” This creates a critical contradiction: Sellers do NOT set the final EDD • EDD is influenced by system-level factors outside seller control • Buyers rely on the system-generated timeline • INR cases are triggered based on that timeline Additional context (already raised with eBay support): Under an active Service Request (SR# 1-502535434845), this issue has already been formally raised with eBay support, where I clarified that: • Orders were shipped within handling time • Valid tracking with timely carrier scans was uploaded • Deliveries were completed within the declared shipping policy There was no seller-side fault or non-compliance; delays, where applicable, occurred post-dispatch and outside seller control. Multiple cases were closed in seller’s favour, with confirmed delivery and no seller fault. specifically: Whether INR cases arising solely due to system-generated EDD (despite full seller compliance) can still contribute to account warnings or restrictions Whether such cases can be reviewed in context, especially when they occur in a clustered timeframe linked to external disruptions However, responses received focused only on system recording of BBE, without addressing the core issue of accountability vs system-generated timelines. Core concern: Buyers initiate INR cases based on system-generated EDD, while sellers are evaluated on controllable factors, creating a clear gap between system-driven expectations and seller accountability.This concern is strictly limited to INR cases within BBE evaluation, where there is no SNAD issue or seller fulfilment failure involved. If the final EDD is system-generated and only influenced (not controlled) by seller inputs, then: 👉 On what logical basis are sellers held fully responsible in BBE evaluation, when outcomes driven by system-generated timelines can escalate to account restrictions? This is not a courier issue. This is not a handling time issue. This is a system vs accountability mismatch. When sellers can only: • Select predefined shipping services • Set handling time …but cannot directly control the final EDD shown to buyers, then: 👉 How is seller performance fairly evaluated in such cases? I would appreciate insights from experienced sellers or moderators on how this is handled in practice. Thank you. wing screenshots show the system-generated EDD appearing before handling time completion, alongside the seller-defined delivery policy.Top Rated Seller (5 years) Need help with US listing restriction from Turkey-based account
Hi everyone, I’ve been selling on eBay for about 5 years and was a Top Rated Seller for 3 of those years. I mainly sell industrial products and had a very good track record, including my own account manager. Last year I unfortunately received some account restrictions and had to pause selling for a while. When I came back, I discovered I can no longer list items to buyers in the United States because my account is registered in Turkey. I already have a large amount of inventory stored in a warehouse in California from my previous years of selling. Being forced to move everything to a new warehouse would be extremely expensive and would make my prices uncompetitive for American buyers. I’ve already contacted the proper eBay teams via email, but I still haven’t received a response (they mentioned it can sometimes take up to two months). This restriction is now seriously affecting my business. If anyone from eBay staff, a community moderator, or another seller who has faced a similar situation can help or give me advice on how to get this lifted, I would really appreciate it. I just want to continue using my existing US warehouse and serve my customers like I did successfully for years. Thank you in advance for any help or guidance.Shipping service restricted – no orders for 30 days, need urgent review
Hello eBay team, My account has been experiencing a serious issue recently. 1. My shipping service (direct shipping) is restricted. 2. All my listings have lost visibility, and I have received zero new orders in the past 30 days. 3. My account is currently at "Medium Risk" status. I understand that my performance metrics exceeded the standard before: - Neutral/Negative feedback rate: 0.8% (above standard) - Transaction defect rate: slightly above benchmark Actions I have taken: - Improved inventory management to avoid cancellations - Switched to more reliable shipping carriers - Enhanced customer service response time However, due to zero new orders, my metrics cannot improve further. I have already contacted support and submitted a case, but have not received a response. Case ID: Shipping policy SR# 1-503555000521 SR# 1-504167443278 Could you please help escalate this issue or request a manual review? Thank you for your support.Review of the BBE rating system for small sellers.
Hello everyone! I'm a small seller from Ukraine who was faced with a selling restriction due to low BBE rates. In a year of working on eBay, I've only had 151 sales, all of which have 100% positive feedback. In October, I received a notification that my account was below the BBE system's 8.1% threshold. To be honest, I didn't even know this policy existed until I received the notification. I had four transaction defects, two of which involved buyers asking to cancel the order because they didn't know how. eBay support assured me that canceling the order "at the buyer's request" wouldn't count toward my statistics, but that turned out to be incorrect. In one order, a partial refund was agreed upon with the buyer, but they didn't accept the offer within two days. I could only resubmit the request through support, where they told me it would count toward my defects. Is that fair? The fourth defect was sent to a buyer in Brazil; their order was stuck at customs because they didn't want to pay the customs fee. A dispute was opened for non-receipt, which I ultimately won, but it was still counted toward my BBE statistics. Fair? The most annoying thing about all of this is that the entire way from the first warning to the block, support assured me that everything was fine with my account, keep working, the BBE system is more about recommendations. And my account will definitely not be punished very severely for such violations. To normalize my performance, they recommended getting as many successful orders as possible. This seems logical, but a seller like me who makes 10-15 sales per month is evaluated on the same level as stores that make thousands of shipments during the evaluation period. So, to reach the standard, I needed to make more than 100 sales per month, which is impossible. I also noticed that after the first warning, views and orders on my account dropped by 3-4 times. On November 25th, I received a notification that eBay had decided to permanently restrict my sales. Appeals were filed, but they were dismissed with formulaic responses, most likely without the intervention of a living person. The most annoying thing is that the support specialist assured me the whole time that everything was fine with the account and that I had nothing to worry about. I like eBay, but I think the new BBE policy is too strict and unfair for sellers. I hope eBay listens to small sellers and gives them a chance to improve and show that they deserve to be part of the community. Thank you for your attention, peaceful skies!eBay educational webinars - May 2026 Calendar
At eBay, our aim is to ensure that our sellers get their basics right. Hence, most of the time, the eBay webinar revolves around the topics such as listing best practices, order management, monitoring seller standards and maintaining account hygiene, getting desired visibility via Promoted Listings and Discounts Manager. Participation in the training sessions is completely free of charge. Join Now!!! Regards, eBay Team
Permanent Selling Restriction Due to Bad Buyer Experience (BBE)
Hi, I am writing regarding the recent permanent selling restriction placed on my account under eBay’s Bad Buyer Experience (BBE) evaluation. I have been an active eBay seller for over 8 years with a strong feedback record and no prior violations until December 2025. This situation is very concerning to me. Recently, an order was delivered in damaged condition due to transit issues. The buyer did not contact me prior to leaving negative feedback and opening a return request. I processed a full refund immediately and did not request the item to be returned, which resulted in a financial loss on my end. I also reported the issue to the postal service, and they acknowledged the damage during transit. Despite this, the transaction was counted as a defect. As a result, my defect rate has increased to 6.1% (2 defects out of 49 orders), both linked to the same buyer. I have already submitted multiple appeals, but unfortunately, the restriction remains in place. Given my long history of compliant selling and the circumstances beyond my control, I kindly request a reconsideration of my case. I would appreciate your review and guidance on how this issue can be resolved.ebay refused to connect, error when linking Payoneer account
Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)Regarding Error in Seller Fault Unfulfilled
Respected Team We are writing here regarding one Seller Fault Unfulfilled case on our eBay store. Allow me to explain you the reason and details in brief of this Seller Fault Unfulfilled case. This case is filled against our eBay store due to one of our order which we had booked in FedEx on 25 FEB 2026 was requested for cancellation by the buyer because the parcel was picked up from our premises and has reached India customs Mumbai but it was not moving any further and was kept on hold at Indian customs for more than 12 days. So during this time of 12 days when parcel is still hold on Indian Customs for Clearance we contacted FedEx team India many times while keeping the buyer also in our email conversation with FedEx team India regarding the escalation in customs clearance procedure because its already too much delayed in moving further to buyer destination country but the FedEx Team India was not able to provide us the deadline date on which this parcel will be release from Customs and move further. So after this long wait of more than 12 days buyer was not ready to wait longer and he requested order cancellation. Hence we accepted buyer's cancellation request and give him the full refund. Now the thing is that buyer said and accepted that he has received the full refund provided by us but there is certain amount of 500 USD which was collected by FedEx team in name of Taxes or Import duties which buyer hasn't received it yet. So due to this 500 USD refund which he hasn't received from FedEx team he has raised the dispute which means its clearly not a Fault from our side which buyer also agrees then why this case is shown on our CBT Seller Dashboard as Seller Fault Unfulfilled case as if its our fault. We also tried to contact the person who is in charge of eBay Global Shipping but he is also not responding to our query at all. For your Convenience and as proof we have attached some screenshots of our chat with buyer and FedEx Team. Hope we will get some proper solution regarding this matter.
