BBE Seller Rating?
Greetings to all eBay Community members, I have been an eBay seller since 2012. Right now I am facing a problem for which I see no solution, because every communication with eBay Seller Support only leads to more uncertainty about the future of my store. In August, shipments from the EU to the USA were suspended due to the new customs tariffs. Shipping was restored only at the end of October. Foreseeing that this situation would cause problems, I contacted our store’s eBay account manager on 25.08.2025. The communication took place via WhatsApp to the number provided by the eBay account manager. Her reply on 26.08.2025 was: “Hello good day. eBay has sent a message regarding the US tariff update, and we advise you to speak with your shipping partner to confirm any changes in shipping costs, and to continue communicating with your buyer to keep them informed about this change. If you want to exclude your item to us you can remove your listing in us site and can list your item to other sites on eBay. eBay Account Manager Janine.” The only solution offered was to delete my listings on eBay.com — what kind of joke is this from eBay? When I asked if it is possible to temporarily disable shipping to the USA, I received no answer. There was no other explanation or guidance on how to proceed. As we all know, on eBay.com sellers cannot disable the USA as a shipping destination. Therefore, buyers in the USA were able to purchase items from EU sellers, even though shipping was physically impossible. I also could not find any option to place a banner or notice to warn USA buyers that delivery to the USA was suspended. For every USA buyer who purchased an item, I manually sent an explanation that the order must be cancelled because delivery was impossible. About 50% of buyers understood and some even repurchased the item later when shipping resumed. The other 50% marked these cancellations as defects. As a result, my BBE is currently 25.1%. I have no other violations or issues that would justify shutting down my store, but I fully understand that with this percentage my store will likely be closed within the next month. Already now, even though I have not received an official notification of store restriction or closure, eBay has clearly applied a hidden limitation on my account — after receiving the BBE warning, my store traffic dropped by 80%, and of course so did sales. One eBay representative told me that I “should not have selected ‘out of stock’,” which is completely untrue — I know that this option must not be used. I always selected “buyer asked to cancel order.” I repeatedly looked for information in eBay’s internal seller forums, and several sellers reported the same issue: there was absolutely no guidance available on how to properly handle this situation. This is what the Seller Protection Program states: “We remove defects and/or late shipments when things happen that are outside of your control, such as severe weather or carrier disruptions.” This information is published by eBay itself. And this situation was completely outside my control — shipping to the USA was entirely suspended and only resumed at the end of October. Here is the official information, publicly available to everyone. I wasn’t allowed to add the link here, so I attached a photo where the official postal information can be seen. Why eBay chooses to ignore this, or pretend not to know, I do not understand. Please find included the links with all the relevant references, including information from the Latvian Post website. I am highly knowledgeable in my field, my customers appreciate us, and we strive to be the best in our industry. But I am not an IT specialist or a lawyer, and I cannot be expected to know the correct legal or administrative procedures in such a situation. eBay should have provided clear guidance on how to act so that sellers could avoid exactly the problem I am now facing. I would like to hear the opinion or advice of other EU sellers, because all communication with eBay so far has led to no useful solution. All replies I receive sound something like: “It’s your fault.” Thank you for understanding, and I wish you all a successful day.Best practices for improving your selling feedback
Maintaining a good Feedback score not only helps in increasing your reputation and building trust in your buyers, but chances are that your listing may get ranked higher in the search results too. Here are some best practices that can help you to improve your selling feedback: Make sure your listings have clear and accurate descriptions Add photos of the original product, captured from various angles Detailed item specifications Specify handling time which can be fulfilled by you Update tracking details within the specified handling time Invest in a logistic service that provides end-to-end tracking Take utmost care in packing to ensure item reaches in the proper condition Stay away from false promises Be prompt when responding to buyer queries Keep your buyer updated on every stage of the transaction Set up automated preferences for leaving feedback for your buyers Visit our seller center to learn more - https://sellglobal.ebay.in/seller-center/building-your-buyers-trust-feedbacks/ Regards, eBay INCBT TeamWhat does DSR (Detailed Seller Rating) mean?
The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e. Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. The chart can help you determine areas where you can improve customer service to increase sales, earn discounts, or other benefits. Visit our Commonly Asked Questions page for more such information. Regards, eBay INCBT TeameBay sellers need to Know About Feedback and Its Importance
Buyers do their research before purchasing online. A Feedback system lets sellers build their reputation, and product reviews allow buyers to share experiences of the items. Feedback is the output of the service provided on the basis of Information, Commitment & Communication. What is it that you should know about Feedback as a seller? eBay requires sellers to maintain a detailed seller rating (DSR) average of at least 4.1. You have up to 60 days after the sale is confirmed, to leave and receive Feedback. You can’t change feedback you left for a buyer, but you can add extra comments. You can only reply once to a feedback comment, and you can’t edit or retract that reply. Repeat Feedback from the same member is counted, only if items were bought or sold in different weeks* (*eBay defines a week as Monday through Sunday, Pacific Time.) By meeting certain requirements, you stand to qualify for Automatic 5-Star DSR Ratings under Shipping & Handling Charges, Shipping Time and Communication. Did you find leaving feedback time consuming - Save time by following the steps: Go to “Automation Preferences” in Seller HUB Choose an option for when you want feedback to be left for buyers: Buyer has paid for this item: automatically leaves feedback when you mark a payment as received. Buyer has paid for this item and left me positive feedback: automatically leaves feedback when you mark a payment as received and the buyer left you positive feedback. Select Apply. Did you know that you can improve your feedback reputation through eBay’s Feedback Revision? – eBay’s Feedback Revision requests is a great option for both buyers and sellers, to help rectify a genuine error. Some important points to keep in mind: You may send 5 Feedback revision forms per calendar year and 5 more for every 1,000 Feedbacks received on a rolling 12 months. Only one feedback revision request per transaction. You can only request a revision for feedback (negative/neutral) that is less than 30 days old transaction. Buyer has 10 days to respond, failing which the revision request will expire. Note: Requesting for a Feedback Revision does not guarantee you a revision in return. Make sure to talk to the buyer before sending the form, as there is no way to follow up if they refuse the request. Worried about a wrong negative feedback and would want eBay to help with Feedback Removal? Although feedback is permanent, there are certain circumstances where Feedback removal may occur. Click here to know more about the guidelines. Regards, eBay INCBT TeamThe Best Practices of Order Management on eBay
As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it? To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely. So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do: Inventory Check Check your Inventory to avoid any out-of-stock issues and bad buyer experience. Payment Receipt Confirmation Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required. Leave Feedback Set up your automation rules to leave feedback for your buyers. Proper & Careful Packaging Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition. Handling Time Adherence Ensure the item is ready and shipped within the handling time specified by you. Choose a Trackable Courier Ship your item only via a reputed and trackable logistic partner. Upload tracking Update the tracking details in your eBay account within stated handling time. Communicate Keep a track of the shipment and regularly update your buyer. Request Feedback Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product. The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases. Keep following the best practices for smooth transactions and happy buyers. Regards, eBay INCBT TeamDid you know that leaving a feedback for your buyer can turn to a repeat purchase?
Most of the times sellers don’t think about leaving feedback for a buyer – as it’s simply going to positive feedback! This is an activity that sellers seem to easily ignore and don’t consider it important. The fact is that leaving feedback for your buyers is not only a great way to say “thank you” but also to say “I would like to see you make the next purchase from me”. Buyers love it when their sellers take trouble to leave them feedback – even if it means that they can only leave positive feedback. Remember that feedback is about your experience with the buyer – it’s not a review of the product they bought. Have you read our article on Feedback and Its Importance on the community? If not, then please visit the following link: https://community.ebay.in/t5/Selling-on-eBay/eBay-sellers-need-to-Know-About-Feedback-and-Its-Importance/ta-p/160931 We recommend you leave feedback for your buyers as soon as they’ve paid — they’ll be more likely to leave prompt feedback for you in return. Regards, eBay INCBT TeameBay sellers need to Know About Feedback and Its Importance
Buyers do their research before purchasing online. A Feedback system lets sellers build their reputation, and product reviews allow buyers to share experiences of the items. Feedback is the output of the service provided on the basis of Information, Commitment & Communication. What is it that you should know about Feedback as a seller? eBay requires sellers to maintain a detailed seller rating (DSR) average of at least 4.1. You have up to 60 days after the sale is confirmed, to leave and receive Feedback. You can’t change feedback you left for a buyer, but you can add extra comments. You can only reply once to a feedback comment, and you can’t edit or retract that reply. Repeat Feedback from the same member is counted, only if items were bought or sold in different weeks* (*eBay defines a week as Monday through Sunday, Pacific Time.) By meeting certain requirements, you stand to qualify for Automatic 5-Star DSR Ratings under Shipping & Handling Charges, Shipping Time and Communication. Did you find leaving feedback time consuming - Save time by following the steps: Go to “Automation Preferences” in Seller HUB Choose an option for when you want feedback to be left for buyers: Buyer has paid for this item: automatically leaves feedback when you mark a payment as received. Buyer has paid for this item and left me positive feedback: automatically leaves feedback when you mark a payment as received and the buyer left you positive feedback. Select Apply. Did you know that you can improve your feedback reputation through eBay’s Feedback Revision? – eBay’s Feedback Revision requests is a great option for both buyers and sellers, to help rectify a genuine error. Some important points to keep in mind: You may send 5 Feedback revision forms per calendar year and 5 more for every 1,000 Feedbacks received on a rolling 12 months. Only one feedback revision request per transaction. You can only request a revision for feedback (negative/neutral) that is less than 30 days old transaction. Buyer has 10 days to respond, failing which the revision request will expire. Note: Requesting for a Feedback Revision does not guarantee you a revision in return. Make sure to talk to the buyer before sending the form, as there is no way to follow up if they refuse the request. Worried about a wrong negative feedback and would want eBay to help with Feedback Removal? Although feedback is permanent, there are certain circumstances where Feedback removal may occur. Click here to know more about the guidelines. Regards, eBay INCBT TeamThe Best Practices of Order Management on eBay
As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it? To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely. So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do: Inventory Check Check your Inventory to avoid any out-of-stock issues and bad buyer experience. Payment Receipt Confirmation Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required. Leave Feedback Set up your automation rules to leave feedback for your buyers. Proper & Careful Packaging Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition. Handling Time Adherence Ensure the item is ready and shipped within the handling time specified by you. Choose a Trackable Courier Ship your item only via a reputed and trackable logistic partner. Upload tracking Update the tracking details in your eBay account within stated handling time. Communicate Keep a track of the shipment and regularly update your buyer. Request Feedback Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product. The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases. Keep following the best practices for smooth transactions and happy buyers. Regards, eBay INCBT Team
