BBE Seller Rating?
Greetings to all eBay Community members, I have been an eBay seller since 2012. Right now I am facing a problem for which I see no solution, because every communication with eBay Seller Support only leads to more uncertainty about the future of my store. In August, shipments from the EU to the USA were suspended due to the new customs tariffs. Shipping was restored only at the end of October. Foreseeing that this situation would cause problems, I contacted our store’s eBay account manager on 25.08.2025. The communication took place via WhatsApp to the number provided by the eBay account manager. Her reply on 26.08.2025 was: “Hello good day. eBay has sent a message regarding the US tariff update, and we advise you to speak with your shipping partner to confirm any changes in shipping costs, and to continue communicating with your buyer to keep them informed about this change. If you want to exclude your item to us you can remove your listing in us site and can list your item to other sites on eBay. eBay Account Manager Janine.” The only solution offered was to delete my listings on eBay.com — what kind of joke is this from eBay? When I asked if it is possible to temporarily disable shipping to the USA, I received no answer. There was no other explanation or guidance on how to proceed. As we all know, on eBay.com sellers cannot disable the USA as a shipping destination. Therefore, buyers in the USA were able to purchase items from EU sellers, even though shipping was physically impossible. I also could not find any option to place a banner or notice to warn USA buyers that delivery to the USA was suspended. For every USA buyer who purchased an item, I manually sent an explanation that the order must be cancelled because delivery was impossible. About 50% of buyers understood and some even repurchased the item later when shipping resumed. The other 50% marked these cancellations as defects. As a result, my BBE is currently 25.1%. I have no other violations or issues that would justify shutting down my store, but I fully understand that with this percentage my store will likely be closed within the next month. Already now, even though I have not received an official notification of store restriction or closure, eBay has clearly applied a hidden limitation on my account — after receiving the BBE warning, my store traffic dropped by 80%, and of course so did sales. One eBay representative told me that I “should not have selected ‘out of stock’,” which is completely untrue — I know that this option must not be used. I always selected “buyer asked to cancel order.” I repeatedly looked for information in eBay’s internal seller forums, and several sellers reported the same issue: there was absolutely no guidance available on how to properly handle this situation. This is what the Seller Protection Program states: “We remove defects and/or late shipments when things happen that are outside of your control, such as severe weather or carrier disruptions.” This information is published by eBay itself. And this situation was completely outside my control — shipping to the USA was entirely suspended and only resumed at the end of October. Here is the official information, publicly available to everyone. I wasn’t allowed to add the link here, so I attached a photo where the official postal information can be seen. Why eBay chooses to ignore this, or pretend not to know, I do not understand. Please find included the links with all the relevant references, including information from the Latvian Post website. I am highly knowledgeable in my field, my customers appreciate us, and we strive to be the best in our industry. But I am not an IT specialist or a lawyer, and I cannot be expected to know the correct legal or administrative procedures in such a situation. eBay should have provided clear guidance on how to act so that sellers could avoid exactly the problem I am now facing. I would like to hear the opinion or advice of other EU sellers, because all communication with eBay so far has led to no useful solution. All replies I receive sound something like: “It’s your fault.” Thank you for understanding, and I wish you all a successful day.Help a buyer with an item they didn’t receive!
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages. Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask us to step in to help resolve the issue. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. Read more on Handling & Preventing Item Not Received dispute. Regards eBay INCBT TeamBest practices for improving your selling feedback
Maintaining a good Feedback score not only helps in increasing your reputation and building trust in your buyers, but chances are that your listing may get ranked higher in the search results too. Here are some best practices that can help you to improve your selling feedback: Make sure your listings have clear and accurate descriptions Add photos of the original product, captured from various angles Detailed item specifications Specify handling time which can be fulfilled by you Update tracking details within the specified handling time Invest in a logistic service that provides end-to-end tracking Take utmost care in packing to ensure item reaches in the proper condition Stay away from false promises Be prompt when responding to buyer queries Keep your buyer updated on every stage of the transaction Set up automated preferences for leaving feedback for your buyers Visit our seller center to learn more - https://sellglobal.ebay.in/seller-center/building-your-buyers-trust-feedbacks/ Regards, eBay INCBT TeamBest practices for creating mobile-friendly listings
With more than half of all transactions on eBay viewed on a mobile device prior to purchase, it's important to make sure your listings look great on mobile. Here are some tips to make your listings more mobile-friendly: Make sure your font is legible on mobile eBay recommends using a base font size of 16 CSS pixels and sticking to one or two font sizes Use bullet points in items descriptions so information is easy to scan No horizontal scrolling Use the viewport meta tag Make sure that all item description elements scale across device sizes eBay Images Use the eBay photo uploader, instead of images in the description, to upload up to 12 photos Other Helpful Tips Include the correct product identifiers and item specifics when listing Use our listing fields to include your postage, payment and returns information Don't use active content, including JavaScript, Flash and form actions Read about item description best practices on our seller center: https://sellglobal.ebay.in/seller-center/item-description-best-practices/ Regards, eBay INCBT TeamHigh-quality product photography can make the difference in driving more sales
When it comes to selling online, high-quality product photography can make the difference in driving more sales. Your products should stand out from the crowd, both on eBay and on external search engines. These pointers can make your items look like a million bucks for both desktop and mobile buyers. Tip #1: Use white backgrounds to increase your listings visibility Tip #2: Turn off the flash and use soft, diffused lighting Tip #3: Keep things steady. Use a tripod Tip #4: Take high-resolution photos so your item will look attractive on screens big and small Tip #5: Fill the frame with your item Tip #6: Photograph your item from all angles, and capture its details and blemishes Tip #7: Show the scale of your item Tip #8: Capture the natural colors of your item. No filters necessary Tip #9: Include some detailed close-up shots Tip #10: Avoid using props Keep in mind : Your product photos tell buyers what exactly can they expect to receive once the item is delivered. Read eBay’s Photography Guide for more details. You can also visit our Sell Global page on photo tips. Regards, eBay INCBT TeamImportant tips to work with your buyer and resolve issues
It’s important to work with your buyer and help them resolve any issues that may come up with their order. Here are some steps you can take: If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. Keep in mind that you have 3 business days to resolve their issue before they can ask us to step in to help If the buyer has opened a return request for an item that doesn't match the listing description, and you do not respond, we may refund the buyer and seek reimbursement from you without requiring the buyer to ship the item back When communicating with the buyer, do your best to be polite and professional in your responses, even when they’re upset or angry. It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue If the buyer wants to return the item, they may accept a replacement (where you send them the same item again) or an exchange (where you send them a similar but different item) Buyers may also accept a partial refund, where they keep the item and you give them back some of their money Learn more about helping buyers if their item didn’t arrive, or how to handle a return. Regards, eBay INCBT TeamBest practices to be followed when listing an item
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. When listing your item: Set proper expectations for the buyer: make sure your listing title and item descriptions are accurate, and include plenty of photos, making sure to highlight any flaws Provide as many item specifics as you can so the buyer knows exactly what they’re purchasing State your return policy clearly in your listing. If you’re happy to accept returns, you can automatically accept them, issue refunds, and even provide return shipping. This can make the process easier for the buyer and less effort for you When stating your handling time, make sure it’s something you can manage. Failing to ship on time can lead to your item arriving late To help you get paid quickly and avoid having to cancel orders because the buyer didn't pay, set your payment preferences to require immediate payment on Buy It Now and Auction listings Choose a shipping method with insurance and shipment tracking Regards, eBay INCBT TeamBest practices for creating mobile-friendly listings
With more than half of all transactions on eBay viewed on a mobile device prior to purchase, it's important to make sure your listings look great on mobile. Here are some tips to make your listings more mobile-friendly: Make sure your font is legible on mobile eBay recommends using a base font size of 16 CSS pixels and sticking to one or two font sizes Use bullet points in items descriptions so information is easy to scan No horizontal scrolling Use the viewport meta tag Make sure that all item description elements scale across device sizes eBay Images Use the eBay photo uploader, instead of images in the description, to upload up to 12 photos Other Helpful Tips Include the correct product identifiers and item specifics when listing Use our listing fields to include your postage, payment and returns information Don't use active content, including JavaScript, Flash and form actions Read about item description best practices on our seller center: https://sellglobal.ebay.in/seller-center/item-description-best-practices/ Regards, eBay INCBT Team
