Managing Orders on eBay
Once an order is received on eBay, as a seller there are multiple tasks you need to complete till the item reaches the buyer. Get to know about printing labels, packing, communicating with buyers and much more. Visit the link below to learn more: https://sellglobal.ebay.in/seller-center/Best practices to be followed when listing an item
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. When listing your item: Set proper expectations for the buyer: make sure your listing title and item descriptions are accurate, and include plenty of photos, making sure to highlight any flaws Provide as many item specifics as you can so the buyer knows exactly what they’re purchasing State your return policy clearly in your listing. If you’re happy to accept returns, you can automatically accept them, issue refunds, and even provide return shipping. This can make the process easier for the buyer and less effort for you When stating your handling time, make sure it’s something you can manage. Failing to ship on time can lead to your item arriving late To help you get paid quickly and avoid having to cancel orders because the buyer didn't pay, set your payment preferences to require immediate payment on Buy It Now and Auction listings Choose a shipping method with insurance and shipment tracking Regards, eBay INCBT TeamThe Best Practices of Order Management on eBay
As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it? To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely. So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do: Inventory Check Check your Inventory to avoid any out-of-stock issues and bad buyer experience. Payment Receipt Confirmation Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required. Leave Feedback Set up your automation rules to leave feedback for your buyers. Proper & Careful Packaging Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition. Handling Time Adherence Ensure the item is ready and shipped within the handling time specified by you. Choose a Trackable Courier Ship your item only via a reputed and trackable logistic partner. Upload tracking Update the tracking details in your eBay account within stated handling time. Communicate Keep a track of the shipment and regularly update your buyer. Request Feedback Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product. The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases. Keep following the best practices for smooth transactions and happy buyers. Regards, eBay INCBT TeamDid you know that shipping with tracking can lead to better metrics?
Once you've sold an item and received payment, it's time to pack the item up and ship it out. However as important it is to ship on time – it is important that you ship the item through a valid tracking method. Buyers love to track their orders right from shipment to delivery. Not being able to track the details or know the whereabouts of the purchase can lead to buyer dissatisfaction. This in turn can lead to an item not received dispute or a negative feedback too! Visit our community post below to know the benefits of using tracking services and the best practices: https://community.ebay.in/t5/Selling-on-eBay/The-Importance-of-Shipping-with-Tracking/ta-p/161238 Regards, eBay INCBT TeamBest practices of shipping – one of the keys for success on eBay
Whether it is your first listing or your hundredth listing on eBay – there is no particular time for implementing the shipping best practices on eBay. Have you seen our post that talks about “ Your Guide To the Shipping Best Practices on eBay”? If not, then visit the following link to know more : https://community.ebay.in/t5/Selling-on-eBay/Your-Guide-To-the-Shipping-Best-Practices-on-eBay/ta-p/160926 Regards, eBay INCBT TeamThe Importance of Shipping with Tracking
Why should you be shipping with a service that provide online tracking? As a seller you would agree that anything that cannot be tracked online is as good a lost. And having your item lost means you are not only losing your product but are also losing on your reputation as a seller. The buyer will no longer want to purchase any item from you. The biggest drawback with shipping without a proper tracking service is that you will not have any proof that the item was actually shipped and/or was delivered within the listed timelines. Buyers typically are impatient when they are waiting for an order to be delivered. Once the given timeframe has lapsed, they will go ahead and open up an “Item Not Received” case” and at times will not even wait for a seller to revert. The case might then be escalated to eBay and when eBay intervenes a black mark will be noted on your account. I.e. your account’s performance will be impacted. Benefits of using Tracking Services: Better efficiency Sellers who upload tracking information spend less time answering shipping questions from buyers. Better protection Uploading tracking information can provide important documentation to protect sellers during dispute resolution. Improved buyer experience and confidence Buyers can more easily determine when their item will arrive, and you fulfill their expectation of an online business. Better metrics Buyers are more satisfied and tend to leave higher feedback when they can track their purchases. Uploading tracking also helps you qualify for automatic 5-star shipping time ratings, and when you meet your on-time shipping metric it helps you qualify as a Top Rated Seller. How to upload tracking information on eBay: Step 1 - Go to My eBay and click on Selling Step 2 - On the Seller Hub, click on Orders then Awaiting Shipment Step 3 - Go to your listing and click on Add Tracking Step 4 - Input your tracking information. Important: Please select the carrier name from the list of suggestions, if available. Tracking Best Practices Print correct shipping labels Ensure that the item is packed properly and is shipped to the right address as provided by the buyer Use a logistic service provider that provides end-to-end tracking Keep track of the shipment status yourself Let your buyer know where the shipment has reached and by when it is expected to be delivered Ensure that the tracking details are updated within the handling time and are correct Regards, eBay IN CBT TeamYour Guide To the Shipping Best Practices on eBay
Shipping is one of the most important elements of your eCommerce business. Using proper shipping best practices is a critical part of a great, seamless shopping experience. The buyers’ journey don’t end when they check out and make a purchase from you, it ends when the package arrives at their addresses on-time and in good and expected condition. Want to make sure you’re setting yourself up for success? Let us help you with the best practices that you can follow enabling yourself to bring in more customers, boost customer satisfaction rates, and convert more visitors into paying customers. Charge reasonable shipping and handling costs. Offer free shipping by simply adding the shipping cost into the item’s price. Provide expedited shipping options and always offer free standard/economy shipping as your first shipping option. Select a realistic Handling Time and keep your shipping promise by uploading tracking within specified handling time. Choosing the right packaging materials based on the product size and weight to keep your product safe so that it reaches the buyer in intact. Search for a reputed logistic partner and always use an end-to-end tracking shipping service. Ensure that a valid Acceptance Scan is recorded within the specified Handling Time. Make sure that the Delivery Scan is recorded within specified EDD (Estimated Delivery Date) in your listing. Keep your customers updated both when the item is shipped and is out for delivery. Take action as soon as a Shipping Problem is Reported and Accept Responsibility. Follow these guidelines and make sure you meet your customer expectations! Reach more on the shipping best practices: https://pages.ebay.com/seller-center/shipping/shipping-options.html#best-practices Regards, eBay INCBT Team
