Jordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenterSuspension of the Ebay Account
Hello, I am an eBay seller since 2025. I listed items in my eBay seller account within the assigned selling limits. After reaching the limit, I contacted eBay customer service to request an increase in my selling limits. As part of the review process, I was asked to submit several documents, including a copy of my passport and images of the listed items to verify their legitimacy. I provided all the requested documents promptly and in good faith. However, after submitting the required information, my account was unexpectedly suspended without any clear explanation. I have contacted customer service multiple times, but I was not informed of the exact reason for the suspension. I would like to sincerely request clarification regarding this issue and understand the reason for my account suspension. I am fully willing to cooperate and provide any additional information or documents required to resolve this matter. I appreciate your time and support and look forward to your guidance on how to proceed.Not getting orders from buyers
Hello, i'm ebay seller since 2024. We have 500+ items listed on our store but we are not getting orders from buyers whereas our competitors here in local area are doing very good business. To even make it worse, we havent received even single order from past 1.5 months (normally, we hardly get 1 or 2 order/month) So far what i did to overcome this? optimised listing, added details, keywords, clear pics purchased store enabled marketing, offers, campaigns kept lowest price than most of the stores on ebay free shipping contacted with ebay support team multiple times, but no resolution so f We are drowning into debt. We suspect if anything wrong with our store. Please help. Thank you in advance for any help.Grow your business and stay competitive with Terapeak Product Research
As a seller on eBay, are you thinking of growing your business but still trying to find answers to the following questions: What are my competitors doing? How are they doing it? How can I improve my own listings on eBay? Where can I get an overview of which products are popular, successful strategies for attracting buyers and potential areas to improve? Then the answer to these questions is Terapeak Product Research - an exclusive eBay insights tool. Terapeak Product Research uses recent eBay supply, demand, and pricing data to help you determine what to sell, when to sell it and at what price. Research recent marketplace price trends and real-world sales data for millions of items to optimize your listings and improve your sales velocity. Analyze markets, competition and hot trends and products to find the best-selling items on eBay. With Terapeak Product Research you can: See how products are performing across all eBay marketplaces. View clear, easy-to-understand statistics, graphs and charts. Get an overview of which products are popular, successful strategies for attracting buyers and potential areas to improve. Search by keyword or product and use the filters to get the information you want. And the best part is that - Terapeak Product Research is now free to all sellers. This means You no longer need a Store subscription to access Terapeak Product Research. If you have a Basic or above Store subscription, you still have access to exclusive tools. Our new Terapeak Sourcing Insights tool is included as part of your subscription benefits. This new tool gives you powerful features to source new inventory and expand your selling portfolio on eBay. Identify categories with high demand and low supply. See trends over time and stay ahead of seasonal demand. Use sales data to refresh your inventory based on what buyers are looking for. Visit our Sell Global page for information. Regards, eBay INCBT TeamTime Away Settings - The scheduling functionality that helps you to plan your breaks from eBay!
The new Time Away settings give you new options when planning ahead to take a break from your eBay business or if you have to take an unexpected pause. Unlike its predecessor, Vacation Settings, the Time Away setting is now available to all sellers. With Time Away, you can hide and resurface your listings in almost real-time and reduce any time delay to a minimum which could negatively impact your business. A new scheduling functionality will enable you to plan ahead and prepare well in advance. Estimated delivery dates and dispatch due times will be adjusted when Time Away is scheduled for active listings. This means your buyers will receive realistic estimated delivery dates automatically without you having to manually change the time yourself. Negative feedback related to shipments will automatically be removed when Time Away is turned on, provided you post any items by the updated estimated delivery date. If you need to take time off unexpectedly, you can set your Time Away to start immediately and within a few hours your estimated delivery date will be extended and your listings will be hidden. *NOTE: It is important to remember to fulfil any prior selling obligations. Schedule Time Away Go to My eBay > Account settings > Time Away settings Select Schedule Time Away Select Allow item sales or Pause item sales while on Time Away Set a Start date and an End date for your Time Away Select Apply Regards, eBay IN CBT TeamTime Away Settings - The scheduling functionality that helps you to plan your breaks from eBay!
The new Time Away settings give you new options when planning ahead to take a break from your eBay business or if you have to take an unexpected pause. Unlike its predecessor, Vacation Settings, the Time Away setting is now available to all sellers. With Time Away, you can hide and resurface your listings in almost real-time and reduce any time delay to a minimum which could negatively impact your business. A new scheduling functionality will enable you to plan ahead and prepare well in advance. Estimated delivery dates and dispatch due times will be adjusted when Time Away is scheduled for active listings. This means your buyers will receive realistic estimated delivery dates automatically without you having to manually change the time yourself. Negative feedback related to shipments will automatically be removed when Time Away is turned on, provided you post any items by the updated estimated delivery date. If you need to take time off unexpectedly, you can set your Time Away to start immediately and within a few hours your estimated delivery date will be extended and your listings will be hidden. *NOTE: It is important to remember to fulfil any prior selling obligations. Schedule Time Away Go to My eBay > Account settings > Time Away settings Select Schedule Time Away Select Allow item sales or Pause item sales while on Time Away Set a Start date and an End date for your Time Away Select Apply Regards, eBay IN CBT TeamGrow Your Business on eBay with Promotions Manager!
A compelling product, impeccable listing details, and attractive photos. You have all the online selling basics covered. So, how about taking your business to the next level by enticing new buyers and making the existing ones buy more? In the ever-expanding e-commerce marketplace, waiting for buyers to discover your products may take a while. What if there was a way to show up prominently in the sea of products and increase the chances of buyers purchasing from your store? This is where eBay’s Promotions Manager can help. Promotions Manager is a tool that helps eBay sellers create compelling offers to incentivize buyers to buy more, both in terms of quantity and the amount of money spent. These promotions, if used smartly, can help increase average transaction value as well as average cart size. You can create various type of promotions choosing from Order Size Discounts/Markdown Sale Events/ Shipping Discounts/Coded Coupons and Volume Pricing. If you are debating on Why should you use Promotions Manager, let us explain this with few examples: Let’s say a buyer comes to your store and likes a pair of shoes. They realize that if they buy two pairs, they will get 20% off on the second one, because you are running a “Buy One, Get One at 20% Off” offer. Result: They intended to buy one, but your promotion encouraged them to buy two. Or, let’s say a buyer intends to buy two pairs of earrings and the total cost is $30. They realize that if they spend $50 in your store, they get 10% off thanks to a promotion you’re running. Result: They intended to spend $30, but your promotion encouraged them to spend $50. In case you are still wondering on the benefits of Promotions Manager, here they are: Attract clicks and conversions. Buyers are more likely to click on items with deals, period. With an attractive offer, you increase the probability of them buying from you. Increase in cart size. You have got the buyer on your eBay store and they like your product. With offers like “Buy 2, Get 1” or “Spend $50, Get 10% Off,” you incentivize them to buy more from your store, increasing the average cart size. Strategic placement. Let’s say you are selling white running shoes. On the product page of white running shoes, a buyer will see white running shoes from your store and similar shoes from other stores. However, when you create a promotion with Promotions Manager, the product page for white running shoes will have four additional items from your store that are a part of the same promotion. Here’s what happened: Promotions Manager generated a module just below the main listing to show off more items from your store. This dramatically increases the chances of a buyer seeing—and buying—your products. Did you know what the best thing about promotions on eBay? eBay lets sellers create item promotions for free and Promotions Manager is free for Stores subscribers. There is no fee associated with creating item promotions and there is no fee associated with selling items that are part of a discount promotion. Best Practices For Success: Offer Free Shipping Promotional Offers Use Order Discounts Ensure offers for related items Use sale events together with Markdown Manager Regards, eBay INCBT TeamGrow Your Business on eBay with Promotions Manager!
A compelling product, impeccable listing details, and attractive photos. You have all the online selling basics covered. So, how about taking your business to the next level by enticing new buyers and making the existing ones buy more? In the ever-expanding e-commerce marketplace, waiting for buyers to discover your products may take a while. What if there was a way to show up prominently in the sea of products and increase the chances of buyers purchasing from your store? This is where eBay’s Promotions Manager can help. Promotions Manager is a tool that helps eBay sellers create compelling offers to incentivize buyers to buy more, both in terms of quantity and the amount of money spent. These promotions, if used smartly, can help increase average transaction value as well as average cart size. You can create various type of promotions choosing from Order Size Discounts/Markdown Sale Events/ Shipping Discounts/Coded Coupons and Volume Pricing. If you are debating on Why should you use Promotions Manager, let us explain this with few examples: Let’s say a buyer comes to your store and likes a pair of shoes. They realize that if they buy two pairs, they will get 20% off on the second one, because you are running a “Buy One, Get One at 20% Off” offer. Result: They intended to buy one, but your promotion encouraged them to buy two. Or, let’s say a buyer intends to buy two pairs of earrings and the total cost is $30. They realize that if they spend $50 in your store, they get 10% off thanks to a promotion you’re running. Result: They intended to spend $30, but your promotion encouraged them to spend $50. In case you are still wondering on the benefits of Promotions Manager, here they are: Attract clicks and conversions. Buyers are more likely to click on items with deals, period. With an attractive offer, you increase the probability of them buying from you. Increase in cart size. You have got the buyer on your eBay store and they like your product. With offers like “Buy 2, Get 1” or “Spend $50, Get 10% Off,” you incentivize them to buy more from your store, increasing the average cart size. Strategic placement. Let’s say you are selling white running shoes. On the product page of white running shoes, a buyer will see white running shoes from your store and similar shoes from other stores. However, when you create a promotion with Promotions Manager, the product page for white running shoes will have four additional items from your store that are a part of the same promotion. Here’s what happened: Promotions Manager generated a module just below the main listing to show off more items from your store. This dramatically increases the chances of a buyer seeing—and buying—your products. Did you know what the best thing about promotions on eBay? eBay lets sellers create item promotions for free and Promotions Manager is free for Stores subscribers. There is no fee associated with creating item promotions and there is no fee associated with selling items that are part of a discount promotion. Best Practices For Success: Offer Free Shipping Promotional Offers Use Order Discounts Ensure offers for related items Use sale events together with Markdown Manager Regards, eBay INCBT Team
