The Best Practices of Order Management on eBay
As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it? To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely. So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do: Inventory Check Check your Inventory to avoid any out-of-stock issues and bad buyer experience. Payment Receipt Confirmation Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required. Leave Feedback Set up your automation rules to leave feedback for your buyers. Proper & Careful Packaging Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition. Handling Time Adherence Ensure the item is ready and shipped within the handling time specified by you. Choose a Trackable Courier Ship your item only via a reputed and trackable logistic partner. Upload tracking Update the tracking details in your eBay account within stated handling time. Communicate Keep a track of the shipment and regularly update your buyer. Request Feedback Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product. The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases. Keep following the best practices for smooth transactions and happy buyers. Regards, eBay INCBT TeamMake your buyers smile with a safe and secure package delivery
Who doesn’t like to receive their items in a proper and intact condition – just the way it was listed and promised? Learn how to fulfil your buyers’ expectations. There are certain risk factors that you need to consider while ensuring a safe and secure package delivery for your buyers. Visit our link below to know the details : https://community.ebay.in/t5/Selling-on-eBay/Factors-to-consider-for-safe-and-secure-package-delivery/ta-p/160947 Regards, eBay INCBT TeamDid you know that shipping with tracking can lead to better metrics?
Once you've sold an item and received payment, it's time to pack the item up and ship it out. However as important it is to ship on time – it is important that you ship the item through a valid tracking method. Buyers love to track their orders right from shipment to delivery. Not being able to track the details or know the whereabouts of the purchase can lead to buyer dissatisfaction. This in turn can lead to an item not received dispute or a negative feedback too! Visit our community post below to know the benefits of using tracking services and the best practices: https://community.ebay.in/t5/Selling-on-eBay/The-Importance-of-Shipping-with-Tracking/ta-p/161238 Regards, eBay INCBT TeamBest practices of shipping – one of the keys for success on eBay
Whether it is your first listing or your hundredth listing on eBay – there is no particular time for implementing the shipping best practices on eBay. Have you seen our post that talks about “ Your Guide To the Shipping Best Practices on eBay”? If not, then visit the following link to know more : https://community.ebay.in/t5/Selling-on-eBay/Your-Guide-To-the-Shipping-Best-Practices-on-eBay/ta-p/160926 Regards, eBay INCBT TeamYour Guide To the Shipping Best Practices on eBay
Shipping is one of the most important elements of your eCommerce business. Using proper shipping best practices is a critical part of a great, seamless shopping experience. The buyers’ journey don’t end when they check out and make a purchase from you, it ends when the package arrives at their addresses on-time and in good and expected condition. Want to make sure you’re setting yourself up for success? Let us help you with the best practices that you can follow enabling yourself to bring in more customers, boost customer satisfaction rates, and convert more visitors into paying customers. Charge reasonable shipping and handling costs. Offer free shipping by simply adding the shipping cost into the item’s price. Provide expedited shipping options and always offer free standard/economy shipping as your first shipping option. Select a realistic Handling Time and keep your shipping promise by uploading tracking within specified handling time. Choosing the right packaging materials based on the product size and weight to keep your product safe so that it reaches the buyer in intact. Search for a reputed logistic partner and always use an end-to-end tracking shipping service. Ensure that a valid Acceptance Scan is recorded within the specified Handling Time. Make sure that the Delivery Scan is recorded within specified EDD (Estimated Delivery Date) in your listing. Keep your customers updated both when the item is shipped and is out for delivery. Take action as soon as a Shipping Problem is Reported and Accept Responsibility. Follow these guidelines and make sure you meet your customer expectations! Reach more on the shipping best practices: https://pages.ebay.com/seller-center/shipping/shipping-options.html#best-practices Regards, eBay INCBT TeamThe Best Practices of Order Management on eBay
As an ecommerce seller what do you think is the common goal of between a seller and customer: To get the order delivered as quickly and accurately as possible. Isn’t it? To achieve this, it is important to have your Order Management process in place. Simply defined, Order management is the process of taking purchase requests from customers and organizing, tracking, and fulfilling them timely. So, how are you going to manage such a big task list? Do not worry, let’s help you with tips on what you should do: Inventory Check Check your Inventory to avoid any out-of-stock issues and bad buyer experience. Payment Receipt Confirmation Check if the payment is received from the buyer. If not, communicate and resend the invoice, if required. Leave Feedback Set up your automation rules to leave feedback for your buyers. Proper & Careful Packaging Have the product packed in a good packing material to avoid damage during shipment and will reach the buyer in proper condition. Handling Time Adherence Ensure the item is ready and shipped within the handling time specified by you. Choose a Trackable Courier Ship your item only via a reputed and trackable logistic partner. Upload tracking Update the tracking details in your eBay account within stated handling time. Communicate Keep a track of the shipment and regularly update your buyer. Request Feedback Actively ask your buyer for feedback on the buying experience and don’t forget to offer help in case of any issues on the product. The after-sales period is a crucial time for sellers to show customers they are going the extra mile and to ensure buyers come back to the site for future purchases. Keep following the best practices for smooth transactions and happy buyers. Regards, eBay INCBT Team
