Recent Discussions
Payouts on hold
I am an eBay top rated seller with excellent metrics for over 5 years now. On October 31, 2025, eBay started putting funds on hold for incoming sales until 7 days after the items have been delivered. This happened without any warning or an email from eBay that they would now hold funds until 1 week after delivery. I have been selling on eBay consistently for the past 5 years, and have been receiving my payouts daily until now. There have been no changes to my account and my sales and listing practices in the same categories have been stable. No sudden growth or any account defect problems. I have talked to different customer service reps who all give me a different answer. It seems phone reps have absolutely no idea how to resolve this and just read off a script or AI google search. eBay phone reps say the hold on funds is not permanent, but they also don't know when the fund holds on purchases will be lifted. When asked if they see any problems within my store, they say everything is excellent. They have no answer as to why funds are being held, aside from " this is a new policy " I just want someone from eBay to help me, someone that knows what's happening and can clearly explain this new funds on hold for eBay seller accounts that have excellent standing. I want to understand why there was no seller news on this, or why we didn't even receive an e-mail before a new policy rolled out was to be applied to my store? I know I am not alone on this topic, and many sellers have been asking the same questions with no clear answers. eBay needs to be more transparent with actions they take on seller accounts so we can be ready. Items shipped out take anywhere from 4-10 days to be delivered. Then payments will not be released again until 7 days after delivery. This cripples my business' cashflow. From bills, to inventory re-stock, to paying my overhead to keep the store running. How does an eBay store grow when the payments are tied up for 2-3 weeks without warning? I'm upset because I follow eBay rules and policies by the book, provide excellent customer service, yet I feel my store is being treated like its a new account.thefindershut12-11-2025Community Member1.5KViews8likes14Comments
TECHNICAL ERROR WHILE BOOKING EBAY ORDER ON EGS
@ EBAY OPERATION TEAM --- WHILE BOOKING FOLLOWING ERROR IS NOTICED --- Pickup post code 400097 is not serviceable while booking through Bombino Express -- AS PER BOMBINO THE OUR PICK UP ADDRESS IS SERVICE ABLE --- KINDLY FIX THIS ISSUE AT EARLIEST --- We hope the issue will resolved soon so that we can book the order within our handling time --- if the item doesn't book within the handling time then this may effect our ebay account and business -- EGS TEAM MUST REDUCE THE RESOLUTION TIME --export.india31-03-2022Community Member2.2KViews0likes6Comments
I want a solution for fine jewelry category shipment.
I want a solution for fine jewelry category shipment.the_ace_jewels25-07-2023Community Member1.2KViews0likes5Comments
eBay global shipping
We eBay sellers from India use EGS(ebayglobalshipping.com) FedEx added ESS(Emergency situation surcharge) in Covid time. but recently FedEx and DHL also officially removed ESS for all the countries. But on the eBayglobalshipping.com platform it is not removed yet. It is not fair to eBay sellers like us to face this Discrimination. If these extra charges are removed we the sellers of all India can perform better and provide better price and service to the buyers. I request you to forward this to the concerned team and Remove Surcharges and upload revised rate for eBayglobalshipping.com Thank you. RegardsSolvedmoon.internationals15-07-2023Community Member1.5KViews2likes5Comments
Fedex Registration Delay
I registered with FedEx on July 17, 2023, and my account is still pending verification. As I plan to use eBay Global Shipping for my shipments, the pending status is causing concerns about potential shipping delays. Could you please inform me about the typical duration it takes for FedEx account verification?seazonemarinesupply21-07-2023Community Member1.2KViews0likes4CommentsStuck on 8 day Payout Hold - Seeking Manual Review
Hi everyone, I’m looking for some guidance or an escalation from a Community Lead regarding my payout schedule. I’ve been selling on eBay for over 7 months with a clean track record and zero unresolved cases. Despite this, my funds are consistently held for 8 days after delivery. I am aware that my "Tracking uploaded on time and validated" metric recently dipped to 92%, but I have corrected my shipping workflow, and my projected status for the next evaluation is now back above the 95% threshold. I’ve tried reaching out through the automated assistant, but it only offers an email option and provides scripted responses stating the process is "automatic." As an established seller, I would like to request a Manual Risk Review of my account to move me to the standard payout cycle. Could a moderator please help me get this in front of the Payments/Risk Team? Thank you for your time. slrdirectslrdirect19-05-2026Community Member96Views0likes3CommentsDo I lose item and $
Buyer filed for not received and I am totally on their side as well beyond when it should of arrived. 90% of my packages are mailed SAME not next day. Tomorrow I feel the buyer is going to get the money back for the item. Any time I have had shipments do this in the past they eventually did arrive to the buyer and never back to me. Other times when it has just stopped traveling through the network for over a day or days of course send refund right away. Likely the buyer will receive the item few days after the 8th is USPS correct course. Am I with no recourse and lose the item and money?Solvedtwooxandarooster07-05-2026Community Member112Views0likes3Commentsebay refused to connect, error when linking Payoneer account
Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)longdzqua22-04-2026Community Member159Views1like3Comments
If a buyer refuses to pay customs duty , how will eBay protects its sellers?
As we know there are tariffs to be paid now on arrival of shipment to USA from INDIA. If a Sale is done ,seller ships and a buyer refuses to pay tariffs at arrival of shipment, how will eBay protects its sellers? . My recent shipments to USA and Canada are on hold since a week. What will happen if buyer refuses to pay duty?. There should be some seller protection if buyer refuses to pay the customs duty, . Some time back also i had to pay custom duty for a eBay buyer from Canada because there was no response from buyer. The date of delivery of my shipments has been extended , but all payments are on hold. Please release our funds and provide a solution. Thank you Cosycomcosycom14-09-2025Community Member2KViews1like3Comments
