Jordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenterSuspension of the Ebay Account
Hello, I am an eBay seller since 2025. I listed items in my eBay seller account within the assigned selling limits. After reaching the limit, I contacted eBay customer service to request an increase in my selling limits. As part of the review process, I was asked to submit several documents, including a copy of my passport and images of the listed items to verify their legitimacy. I provided all the requested documents promptly and in good faith. However, after submitting the required information, my account was unexpectedly suspended without any clear explanation. I have contacted customer service multiple times, but I was not informed of the exact reason for the suspension. I would like to sincerely request clarification regarding this issue and understand the reason for my account suspension. I am fully willing to cooperate and provide any additional information or documents required to resolve this matter. I appreciate your time and support and look forward to your guidance on how to proceed.Not getting orders from buyers
Hello, i'm ebay seller since 2024. We have 500+ items listed on our store but we are not getting orders from buyers whereas our competitors here in local area are doing very good business. To even make it worse, we havent received even single order from past 1.5 months (normally, we hardly get 1 or 2 order/month) So far what i did to overcome this? optimised listing, added details, keywords, clear pics purchased store enabled marketing, offers, campaigns kept lowest price than most of the stores on ebay free shipping contacted with ebay support team multiple times, but no resolution so f We are drowning into debt. We suspect if anything wrong with our store. Please help. Thank you in advance for any help.