My account is restricted due to BBE
Hello, I am writing to request assistance and a moderator review regarding the suspension of my eBay seller account “Fox Hub,” registered under the name Raja. My account was initially restricted and later fully suspended due to a high Bad Buying Experience (BBE) rate, mainly related to “Item Not Received” (INR) and “Significantly Not as Described” (SNAD) cases. I understand the importance of maintaining eBay’s performance standards and I sincerely regret any inconvenience caused to buyers. After reviewing my account in detail, I identified that the issues were primarily caused by supplier inconsistencies, shipping delays, and listing clarity. Some items were reported as damaged, not matching descriptions, or delayed in delivery, and in a few instances, there were concerns regarding product authenticity. However, in all cases, I took full responsibility by promptly issuing refunds and ensuring that buyers were supported and their concerns were resolved. Since then, I have taken significant corrective actions to address these issues. I have removed or revised high-risk listings, improved product descriptions and images for better accuracy, switched to more reliable suppliers with higher quality standards, enhanced packaging to prevent damage during transit, and implemented stricter quality checks before listing any product. My goal is to ensure a much better buyer experience and full compliance with eBay’s policies moving forward. Despite these efforts, I received a final response from customer support stating that my account cannot be reinstated due to concerns about my selling practices and business model. I respectfully believe this decision does not fully reflect the corrective measures I have taken and my commitment to improvement. I kindly request that a moderator or appropriate team review my case once more. I am fully committed to maintaining eBay’s standards and would greatly appreciate the opportunity to demonstrate improved performance and continue selling responsibly on the platform. Thank you for your time and consideration.
