Forum Discussion

foxhub's avatar
foxhub
Community Member
26-03-2026

My account is restricted due to BBE

Hello,

 

I am writing to request assistance and a moderator review regarding the suspension of my eBay seller account “Fox Hub,” registered under the name Raja. My account was initially restricted and later fully suspended due to a high Bad Buying Experience (BBE) rate, mainly related to “Item Not Received” (INR) and “Significantly Not as Described” (SNAD) cases. I understand the importance of maintaining eBay’s performance standards and I sincerely regret any inconvenience caused to buyers.

 

After reviewing my account in detail, I identified that the issues were primarily caused by supplier inconsistencies, shipping delays, and listing clarity. Some items were reported as damaged, not matching descriptions, or delayed in delivery, and in a few instances, there were concerns regarding product authenticity. However, in all cases, I took full responsibility by promptly issuing refunds and ensuring that buyers were supported and their concerns were resolved.

 

Since then, I have taken significant corrective actions to address these issues. I have removed or revised high-risk listings, improved product descriptions and images for better accuracy, switched to more reliable suppliers with higher quality standards, enhanced packaging to prevent damage during transit, and implemented stricter quality checks before listing any product. My goal is to ensure a much better buyer experience and full compliance with eBay’s policies moving forward.

 

Despite these efforts, I received a final response from customer support stating that my account cannot be reinstated due to concerns about my selling practices and business model. I respectfully believe this decision does not fully reflect the corrective measures I have taken and my commitment to improvement.

 

I kindly request that a moderator or appropriate team review my case once more. I am fully committed to maintaining eBay’s standards and would greatly appreciate the opportunity to demonstrate improved performance and continue selling responsibly on the platform.

 

Thank you for your time and consideration.

Account Hygiene
BBE
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5 Replies

  • foxhub's avatar
    foxhub
    Community Member
    26-03-2026

    Seller performance was above standard, Due to some buyer manipulation some of them manipualated to generate fake orders and getting full refunds and raising SNAD 

  • issac@ebay's avatar
    issac@ebay
    eBay Employee
    27-03-2026

    Dear foxhub

     

    Thank you for taking the time to share your situation.

     

    Based on the information you’ve provided, this appears to be related to a Bad Buying Experience (BBE) restriction. For additional context on how these metrics are assessed, you may find the following page helpful: https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber-2025/#FAQ. Reviewing these standards can be useful before contacting eBay support.

     

    For privacy and security reasons, we’re can't review or assist with account-specific matters on a public forum. We can offer general guidance here, but issues tied to a specific account require further investigation.

     

    To protect your information, decisions of this nature are made by specialized teams following a comprehensive evaluation, and we’re not able to revisit or modify those outcomes on a public forum.

     

    We’ve noted your concerns.

     

    In order to ensure your account information remains protected and to explore whether any further clarification may be available, please reach out via eBay.com > Help & Contact, where our support team can assist you in a secure environment.

     

    However, if the a final mandate has already been communicated, it may remain in place.

     

    Where earlier communication has been provided by our team, we suggest following up on those for context.

     

    Thank you

    eBay Team 

     

  • issac@ebay's avatar
    issac@ebay
    eBay Employee
    27-03-2026

    Dear foxhub​ ,

     

    Thank you for taking the time to share your situation.

     

    Based on the information you’ve provided, this appears to be related to a Bad Buying Experience (BBE) restriction. For additional context on how these metrics are assessed, you may find the following page helpful: https://export.ebay.com/en/fees-regulations-policies/ebay-policies/bber-2025/#FAQ. Reviewing these standards can be useful before contacting eBay support.

     

    For privacy and security reasons, we’re unable to review or assist with account-specific matters on a public forum. Decisions of this nature are made by specialized teams following a comprehensive evaluation, and we’re not able to revisit or modify those outcomes here.

     

    We’ve noted your concerns. To ensure your account information remains protected and to explore whether any further clarification may be available, please reach out via eBay.com > Help & Contact, where our support team can assist you in a secure environment.

     

    However, if a final mandate has already been communicated, it may remain in place. Where earlier communication has been provided by our team, we suggest following up on those for context.

     

    Thank you for your understanding.

     

    Thank you

    eBay Team 

  • foxhub's avatar
    foxhub
    Community Member
    03-04-2026

    Few buyer manipulators, have received the product then after 20 days having good conversation they raise " Item not received" then our metrics is getting impacted , eBay support team didn't take action against them then support says report buyer in different section , If we claim against the buyer eBay took action against the buyer then case got resolved from seller perspective , now they buyer threatening the seller to ask for refund. Then he put a negative fake review if we raise a concern to ebay support they dont review or remove the fake negative review. 

     

    So here my point is even ebay evaluate the buyer is doing scam or offensive , they let the buyer to leave negative review, they let the buyer item not received count impact the BBE, so here there is no protection for the seller..

     

    Now what happened the buyer is asking for return. How long ebay allow this from buyer perspective  you are having this much restriction to seller but dont you have for buyer..

     

     

  • issac@ebay's avatar
    issac@ebay
    eBay Employee
    13-04-2026

    Hello foxhub​ 

     

    We understand your concerns and appreciate you following up. As mentioned earlier, we’re unable to review or provide further insight on account-specific actions in this forum. This has already been addressed to the extent possible here.

     

    For any further updates or clarification, we recommend reaching out to eBay Help & Contact, where support teams can assist you in a secure environment and provide account specific information. 

     

    Regards, 

    eBay Team