Essential tips for providing your buyers great customer service
One of the most effective ways to ensure that your customers keep coming back is to give them a satisfactory buying experience. Here are some tips to get you started. Let buyers know when their purchase will arrive: Being informed about the status of their order is one of the most important aspects of a buyers’ online shopping experience. Informed buyers are also less likely to make an “item not received” claim. Keep your buyers happy by: Setting accurate handling times. The handling time you set for each listing is a commitment to buyers to get orders to your shipping carrier on time. It’s important to stick to your handling time and to set handling times you know you can make. You may wish to adjust your handling time during busy seasons or popular promotions. Uploading tracking information. You are required to upload integrated tracking in the structured data field before the estimated delivery date has passed in order to appeal an “item not received” claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email. Without tracking information, eBay can’t protect you because we won’t be able to confirm your item was delivered. eBay labels uploads tracking automatically. Some shipping services don’t add or integrate tracking at all, and manually uploading tracking can lead to errors. Offer a generous returns policy Shoppers are more likely to buy an item when they’re confident that it can be returned if necessary. That’s why offering a generous return policy makes good business sense. Create clear and accurate listings Write a clear description and include well-shot photos, that way your buyers have a good idea about what they’re ordering. If your buyer knows what to expect from their order, they’re less likely to be dissatisfied when they receive it. Avoid unpaid items If you don’t already, you should require immediate payment for both fixed-price and auction-style listings with a Buy It Now option. Resolving payments immediately helps to avoid possible disputes with your buyer down the road. Manage your buyers’ requests and disputes You can view your buyers’ refunds, returns, “Item not received” and “Item not as described” requests, and payment disputes in the Orders tab on Seller Hub or in My eBay. Keeping on top of these requests and disputes helps keep your buyers satisfied, increasing the chances that they’ll become return customers. Want to learn more on product listing, shipping & payments, marketing & promotions and how to manage seller performance – then visit out seller center : https://sellglobal.ebay.in/seller-center/ Regards, eBay INCBT TeamHigh-quality product photography can make the difference in driving more sales
When it comes to selling online, high-quality product photography can make the difference in driving more sales. Your products should stand out from the crowd, both on eBay and on external search engines. These pointers can make your items look like a million bucks for both desktop and mobile buyers. Tip #1: Use white backgrounds to increase your listings visibility Tip #2: Turn off the flash and use soft, diffused lighting Tip #3: Keep things steady. Use a tripod Tip #4: Take high-resolution photos so your item will look attractive on screens big and small Tip #5: Fill the frame with your item Tip #6: Photograph your item from all angles, and capture its details and blemishes Tip #7: Show the scale of your item Tip #8: Capture the natural colors of your item. No filters necessary Tip #9: Include some detailed close-up shots Tip #10: Avoid using props Keep in mind : Your product photos tell buyers what exactly can they expect to receive once the item is delivered. Read eBay’s Photography Guide for more details. You can also visit our Sell Global page on photo tips. Regards, eBay INCBT Team
