Understanding eBay Seller Standards And Performance
To sell on eBay as a seller you have to maintain certain levels of customer service and meet eBay’s Seller Standard metrics. eBay’s Seller Standards are designed to monitor the buying experience that you give shoppers. By measuring your dispatch times, customer service and any issues with your transactions, eBay determines which one of three Standard Levels you meet: eBay Top-rated Seller Above Standard Below Standard We evaluate your selling on the 20th day of each month based on your sales history and the quality of service you provide to your buyers. High volume sellers (400 or more transactions in 3 months) have a 3-month lookback Low volume sellers (399 or fewer transactions in 3 months) have a 12-month lookback Do you know the factors impacting your seller standards & performance: Transaction defect rate Cases closed without seller resolution Late shipments Tracking validation Seller Standard criteria: Seller Standard Top Rated Above Standard Below Standard Transaction defect rate 0.50% 2% Above 2% Closed Cases without seller resolution 0.30% 0.30% Above 0.30% Late shipment Rate 3% 7% Above 7% Tracking uploaded on time and validated 5% NA NA Here’s what you should take care of: Respond to the cases within 24 hours and try to give speedy resolution. Make sure that case been resolved by you, so the buyer does not need to escalate it to eBay. Make sure the tracking upload and scan is happening in time. In case of cancellation of items, take buyers consent and make sure out of stock inventory does not lead to cancellation. For detailed information on Seller levels and Performance Standards click here. Regards, eBay INCBT TeameBay Guide on Keeping A Track Of Your Performance - Service Metrics And Benchmarks
One sure way to success and providing great service to buyers is keeping yourself updated on your service performance as compared to other sellers who sell similar items. And, that is the reason why eBay provides its sellers with competitive insights on service metrics and peer benchmarks to measure buyer satisfaction. What are Service Metrics and Peer Benchmarks? Service metrics provide you with data on the percentage of your transactions that result in 'item not as described' return requests and 'item not received' requests from buyers. Peer benchmarks are an indicator of how you are doing in these areas compared to other sellers who sell similar items. Did you know that - These metrics can influence your search ranking in Best Match? Sellers with low rates of Item not received and Item not as described return requests receive higher ranking. What exactly do the Service Metrics include? Item not as described return requests rate Item not received requests rate Peer benchmarks comparing the seller’s metrics with similar sellers with similar items, prices, shipping options, and terms of sale Insights into why buyers are making these requests Tips to help reduce rates of these requests Service Metrics Evaluation: eBay assesses/recalculates the service metrics on the 20th of each month. High Volume Sellers Sellers with 400 or more transactions during the last 3 months You are evaluated on your transactions during the previous 3-months period Low Volume Sellers Sellers with fewer than 400 transactions during the last 3 months You are evaluated on your transactions over the previous 12-months period Staying up to date with your service metrics and peer benchmarks helps you understand how you are performing and how you compare to other sellers. Read here on how to Monitor Your Service Metrics. Read the Service Metrics Policy in detail here. Staying up to date with your service metrics and peer benchmarks helps you understand how you are performing and how you compare to other sellers. Regards, eBay INCBT Team
