Jordanian Seller Since 2017 Facing Permanent Suspension
Dear eBay Jordan Export Community, I am reaching out to share a critical case of systemic failure regarding my eBay seller account (Elianastorecenter), active since 2017 with a 100% positive feedback record. My account was suspended under code MC011/MC999. Crucially, I received an explicit written commitment from eBay Customer Service (SR# 1-502499514595) stating that paying an outstanding balance of $50 would result in the immediate restoration of my selling privileges. I settled this amount promptly and in good faith, yet my account remains restricted. To demonstrate full transparency and operational readiness, I have provided: Verified Identity: Government ID with QR code authentication. Logistics Excellence: A signed service agreement with Aramex for express shipping from Jordan. Financial Traceability: Proof of address and banking integration via Bank Al Etihad and Arab Bank. Strict Compliance: A commitment to zero dropshipping, selling only personally owned inventory shipped directly from Jordan. Despite providing "Product Ownership Verification" (photos of items with my ID) and a signed Compliance Declaration, I have yet to receive a specific explanation for this continued suspension. I am seeking advice or support from this community to help escalate this matter. I have acted responsibly and fulfilled every obligation; I only ask that eBay honors its documented commitment. elianastorecenterNot getting orders from buyers
Hello, i'm ebay seller since 2024. We have 500+ items listed on our store but we are not getting orders from buyers whereas our competitors here in local area are doing very good business. To even make it worse, we havent received even single order from past 1.5 months (normally, we hardly get 1 or 2 order/month) So far what i did to overcome this? optimised listing, added details, keywords, clear pics purchased store enabled marketing, offers, campaigns kept lowest price than most of the stores on ebay free shipping contacted with ebay support team multiple times, but no resolution so f We are drowning into debt. We suspect if anything wrong with our store. Please help. Thank you in advance for any help.
Bank charge for closing shipping bill too high for ecommerce seller in India.
Bank is charged a lot of money to realize the export process. Which is too much for us. Please send the below letter format by mail to all the institution like RBI, Ministry of finance, Ministry of commerce, DGFT, Customs. May be in next guidelines or FTP they will change the realize process or reduce the charge. Otherwise we shall force to close our business in near future. Date:14.08.2021 To, Sub: Regarding compulsion of EDPMS and closing of shipping bill with the AD Bank and the high bank charges imposed by the AD Banks. Respected Sir, This is to request you to look to into the matter regarding compulsion of EDPMS and closing of the shipping bill with the AD Banks and the high bank charges imposed by the AD Banks upon us. This is state that we are exporting in small quantities and amount, less than a value for Rs. 25000.00 through online portals like e-bay/Amazon and are shipped through courier/India post in CSB-V. This is to further state that the payments are received in advance through Online Gateway Payment System(OPGSP) like paypal/payoneer. This is to inform that AD Banks are charging an average of Rs. 1500.00-2000.00 as bank charges per shipping bill for EDPMS and closing of the shipping bills which is very high in respect to our monetary volume of the business which ranges an average invoice value for Rs. 1500.00 to Rs. 5000.00. Hence the bank charges for the above is unbearable for us. This is to describe you that International market is a competitive one and to compete there the price should be competitive one. You are requested to look into the matter regarding the modification of the charges imposed by the banks for the above service or modification of the system of uploading the above procedure so that the matter becomes cost effective for us, otherwise it has become difficult for us to continue with the business. Thanking you, Yours sincerely,
