Forum Discussion

naturalgutindia's avatar
naturalgutindia
Community Member
13-11-2025

KYC Verification Still Pending Despite Submitting PAN Proof

Hello eBay Team,

 

I’m following up regarding the KYC verification issue I had shared earlier, where I was unable to list items due to the error message asking me to update my GSTIN and IEC. As mentioned before, both of these are already verified through Payoneer and my account is fully active.

 

After contacting eBay support and asking help through my recent discussion post, I was told that my GSTIN and IEC proofs have been received by the eBay team I was asked to share proof(screenshot) of the updated PAN card details from my Payoneer account to kycverification@ebay.com . I have since **emailed the screenshot  of the approved PAN card status** to kycverification@ebay.com as instructed.

 

However, despite completing all these steps, I’m still seeing the same error and remain unable to list new items. There has been no further resolution since then.

 

Could you please help me check the current status of my KYC verification? I would really appreciate any assistance in getting this resolved as soon as possible so I can resume listing.

 

Thank you for your time and support!

 

Best regards,
naturalgutindia

in_news_team

1 Reply

  • in_news_team's avatar
    in_news_team
    Community Manager
    17-11-2025

    Dear naturalgutindia,

     

    Greetings from team eBay!

     

    Your query has been responded over the latest post here : https://export-community.ebay.com/discussions/1/kyc-verification-error/163220

     

    Regards,

    eBay Team