Forum Discussion

yagyujubei's avatar
yagyujubei
Community Member
16-01-2023

Identity verification before I can make an offer?

I have tried to make an offer on an item, and when I try to review the offer, I get this:  

Attention Buyer

To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your understanding.
 
Please follow the directions below to continue:
1. Receive an automated call at the phone number we have on file for you.
2. Remember the PIN (Personal Identification Number) you receive during the call.
3. Submit the PIN number to complete verification.
4. Click on “Item I last looked at” to make your purchase. 

Click here to Place call

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In 22 years at ebay, I have never seen this before. I CHECKED SEVERAL OTHER ITEMS, to make offers, and they seem unaffected - tired of jumping through hoops. Is this legit?

2 Replies

  • in_news_team's avatar
    in_news_team
    Community Manager
    24-01-2023

    Dear yagyujubei,

     

    Greetings from team eBay!

     

    We request you to kindly connect with the eBay customer support team by visiting the following link along with the exact screenshot of the error faced by you:

    https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000 

     

    Our team can then review the details and assist you accordingly.

     

    Regards,

    eBay INCBT Team

  • yagyujubei's avatar
    yagyujubei
    Community Member
    13-03-2023

    This comes up after I review my offer. Just trying to find out if this is legit. I have made many  offers and have never seen this,