Forum Discussion

naturalgutindia's avatar
naturalgutindia
Community Member
09-11-2025

KYC VERIFICATION ERROR - UNABLE TO LIST ITEMS

Hello eBay Community,

I’m facing an ongoing issue while trying to list items on eBay. The system keeps showing the following error:

"You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page."

However, both my GSTIN and IEC are already verified through Payoneer, and my Payoneer account is fully linked and active.

I contacted eBay Customer Support multiple times, but the support could not help much. Later, I received an email from the eBay KYC team mentioning that the issue is due to a **PAN mismatch** and that I should send my documents to **kycverification@ebay.com**.

I have already submitted my PAN card, GSTIN, and IEC documents multiple times (most recently again today), but there has been **no resolution so far**. The error still prevents me from listing new items.

Could someone from the eBay team or community please help me understand how to get this fixed? Is there any other way to get the KYC manually updated or verified so that I can resume selling?

Thank you in advance for any help.

 

3 Replies

  • in_news_team's avatar
    in_news_team
    Community Manager
    17-11-2025

    Dear naturalgutindia,

     

    Greetings from team eBay!

     

    Your query has been responded over the latest post here : https://export-community.ebay.com/discussions/1/kyc-verification-error/163220

     

    Regards,

    eBay Team

  • naturalgutindia's avatar
    naturalgutindia
    Community Member
    12-11-2025

    Thank you very much for your reply! My Pan Card has already been approved by Payoneer and I will be sending this screenshot to the concerned email address.  Please refer to the screenshot I am attaching herewith :

  • in_news_team's avatar
    in_news_team
    Community Manager
    11-11-2025

    Dear naturalgutindia,

     

    Greetings from team eBay!

     

    After checking with our concerned team, we have been informed that the documents sent by you have been received however we are yet to receive the confirmation proof from you with regards to updating your PAN number on Payoneer.

     

    You are requested to connect with the Payoneer team and get your PAN details updated. Once you have done this successfully, you would need to share the screenshot of the updated PAN within your Payoneer account at the email address  : kycverfication@ebay.com.

     

    Our team can then take the next steps to get your account verification completed,

     

    Hope this answers your query.

     

    Regards,

    eBay Team