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Permanent Selling Restriction Due to Bad Buyer Experience (BBE) – Seeking Advice
Hello eBay Community, I’m reaching out to see if anyone has had a similar experience with eBay’s Bad Buyer Experience (BBE) evaluation, specifically regarding permanent selling restrictions. I’ve been a seller on eBay for over 13 years with an excellent feedback rating and no prior violations. However, my account has recently been permanently restricted from selling due to BBE, despite the fact that all cancellations on my account were related to shipping limitations to the United States, which were fully disclosed and proactively managed. Here are the key facts: I received written confirmation from an eBay supervisor (Scott, from the Customer Service Leadership Team) stating that cancellations due to shipping address limitations wouldn’t negatively affect my metrics. I also implemented a high domestic U.S. shipping rate to prevent unwanted purchases from U.S. buyers, which was explicitly permitted by eBay. All cancellations were linked to temporary suspension of shipping from Serbia to the U.S., and I did everything to ensure transparency with buyers. Despite this, my account was permanently restricted, and I am seeking advice or similar experiences from others in the community. Have any of you encountered something like this? How did you resolve it? I’ve reached out to eBay Trust & Safety, but I am still awaiting a final resolution. Any help or suggestions would be greatly appreciated! Thanks in advance, GoranAccount restricted For Buyer refused deliveries.
Hello I have been selling on ebay for 10+ years. But recently for below transactions, my account was restricted. Orders and Reason for INR case is given below. Transaction ID: 1428756051021 Tracking: RY100478544IN Reason for non delivery: Buyer (in Italy)did not wanted to pay customs tax,refused delivery and opened INR case. Transaction ID: 1435839159021 Tracking:RY100503266IN Reason for non delivery: Buyer (in Italy)did not wanted to pay customs tax,refused delivery and opened INR case. Order ID:02-11906-17872 Tracking:RY423725383IN Reason for non delivery: War in Destination country (Israel) Transaction id: 2485746236005 Tracking: RP134562705IN Reason for non delivery: War in Destination country (Israel) All the orders above were refunded. As you can see from tracking info, i always ship on time the non delivery was for a reason beyond my control,either buyer refusing delivery or war, Corrective actions I will take: Will not ship to countries where war is going on. Also I will use eBay Global Shipping to ship all items. I will take this restriction as one time warning and abide by INR policy. I request you to please reinstate my account. 🙏
