đź—¨ Community Chat, May 30 @ 1:00 pm IST - The A-Z of Global Shipping
Greetings from team eBay! Thankyou for joining us for the Monthly Chat with eBay Staff. Recently we conducted the live webinar on "The A-Z of Global Shipping". In continuation to the same, please join us to share your shipping related questions. The chat thread will remain open from 1PM until 2PM IST post which it will be closed. To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM IST. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers. If you missed the Community Live Chat, we would be happy if you ask your question directly in the community or just wait until the next live chat. Regards, eBay INCBT TeamThe Importance of Shipping with Tracking
Why should you be shipping with a service that provide online tracking? As a seller you would agree that anything that cannot be tracked online is as good a lost. And having your item lost means you are not only losing your product but are also losing on your reputation as a seller. The buyer will no longer want to purchase any item from you. The biggest drawback with shipping without a proper tracking service is that you will not have any proof that the item was actually shipped and/or was delivered within the listed timelines. Buyers typically are impatient when they are waiting for an order to be delivered. Once the given timeframe has lapsed, they will go ahead and open up an “Item Not Received” case” and at times will not even wait for a seller to revert. The case might then be escalated to eBay and when eBay intervenes a black mark will be noted on your account. I.e. your account’s performance will be impacted. Benefits of using Tracking Services: Better efficiency Sellers who upload tracking information spend less time answering shipping questions from buyers. Better protection Uploading tracking information can provide important documentation to protect sellers during dispute resolution. Improved buyer experience and confidence Buyers can more easily determine when their item will arrive, and you fulfill their expectation of an online business. Better metrics Buyers are more satisfied and tend to leave higher feedback when they can track their purchases. Uploading tracking also helps you qualify for automatic 5-star shipping time ratings, and when you meet your on-time shipping metric it helps you qualify as a Top Rated Seller. How to upload tracking information on eBay: Step 1 - Go to My eBay and click on Selling Step 2 - On the Seller Hub, click on Orders then Awaiting Shipment Step 3 - Go to your listing and click on Add Tracking Step 4 - Input your tracking information. Important: Please select the carrier name from the list of suggestions, if available. Tracking Best Practices Print correct shipping labels Ensure that the item is packed properly and is shipped to the right address as provided by the buyer Use a logistic service provider that provides end-to-end tracking Keep track of the shipment status yourself Let your buyer know where the shipment has reached and by when it is expected to be delivered Ensure that the tracking details are updated within the handling time and are correct Regards, eBay IN CBT Team
