Best practices to avoid disputes with buyers!
Sometimes your sale might not go through as smoothly as we would hope. If, for example, the buyer doesn’t pay for their item, the best first step is to contact the buyer directly to try to resolve the issue. Our top priority is to make sure eBay is a safe marketplace. We are always ready to step in to help if you can’t resolve an issue with a buyer directly or if you think a buyer violated one of eBay’s policies. Here are some best practices that you can follow to avoid disputes with buyers: Specify the item’s condition accurately, describe any flaws and include lots of pictures Clearly specify your terms and conditions including shipping costs and method used, payment details, returns, handling time and charges Provide long return windows – 30 days is ideal Set up the eBay accepted payments methods to avoid unpaid items Always ensure that you ship the items via a valid tracking courier Have a good inventory control system and know what items you have on hand, and where they're at. Remember : If you can’t resolve an issue with a buyer directly, or if you think a buyer violated one of eBay’s policies, we’re always ready to step in and help. Regards, eBay INCBT TeamUnderstanding eBay Seller Standards And Performance
To sell on eBay as a seller you have to maintain certain levels of customer service and meet eBay’s Seller Standard metrics. eBay’s Seller Standards are designed to monitor the buying experience that you give shoppers. By measuring your dispatch times, customer service and any issues with your transactions, eBay determines which one of three Standard Levels you meet: eBay Top-rated Seller Above Standard Below Standard We evaluate your selling on the 20th day of each month based on your sales history and the quality of service you provide to your buyers. High volume sellers (400 or more transactions in 3 months) have a 3-month lookback Low volume sellers (399 or fewer transactions in 3 months) have a 12-month lookback Do you know the factors impacting your seller standards & performance: Transaction defect rate Cases closed without seller resolution Late shipments Tracking validation Seller Standard criteria: Seller Standard Top Rated Above Standard Below Standard Transaction defect rate 0.50% 2% Above 2% Closed Cases without seller resolution 0.30% 0.30% Above 0.30% Late shipment Rate 3% 7% Above 7% Tracking uploaded on time and validated 5% NA NA Here’s what you should take care of: Respond to the cases within 24 hours and try to give speedy resolution. Make sure that case been resolved by you, so the buyer does not need to escalate it to eBay. Make sure the tracking upload and scan is happening in time. In case of cancellation of items, take buyers consent and make sure out of stock inventory does not lead to cancellation. For detailed information on Seller levels and Performance Standards click here. Regards, eBay INCBT Team
