Introducing images on feedback for listings with more than one unit
Dear Sellers, We’ve been working towards changes to improve the feedback experience for buyers on eBay which will give potential buyers better insight into your products. Therefore in 2023 we have launched a feature to allow buyers to upload up to 5 photos along with their feedback. Starting November 2023, eBay sellers have been able to preview images on their sold multi-quantity items feedback. With the success of the program thus far, we are starting to make those images available to buyers as well. We will continue to test images on feedback into 2024. Richer text and images in feedback can add credibility and drive sales by instilling additional confidence for interested buyers as they shop. To date, we've already collected almost a million images and the vast majority are associated with positive feedback and showcase the great products and positive experiences buyers have with our eBay sellers. Existing policies related to feedback and feedback removal will also apply to images. We appreciate that there may be some concerns that not all of the images posted will be positive. But rest assured, we take the protection of your reputation very seriously and have built moderation systems that review photos for inappropriate material. These updates will help to add trust to reviews, increase buyer confidence and drive conversion for your listings. You’ll be able to report any inappropriate feedback images in the same way that you’d typically report inappropriate text feedback. We’ll review the reported feedback and take action to remove it if it violates policy. For more information, visit our images, video and text policy. Regards, eBay TeamDid you know that now you can add twice as many free photos to your listings!
Increase your chances of capturing buyers’ attention—and sales—by adding up to 24 free photos to your listings. Available now for desktop, mobile, and eBay App. Learn more Here are some tips to ensure your pictures look their best for buyers •Set your item against a plain white or neutral backdrop, If you’re shooting a shiny or reflective item like a piece of jewelry, a black background may work better •Use a tripod to keep the camera steady for clear, sharp photos. If you don’t have a tripod, place the camera on a flat surface and use the shutter timer to eliminate any motion •Avoid using a flash, which can cause shadows, reflections, hot spots, and grayness •Photos need to be at least 500 pixels on the longest side but we recommend you aim for 800-1600 pixels. Our photo uploader can take images up to 7 MB in size. •Capture images of the top, bottom, and sides of your item with detailed closeups. Also, include photos that clearly show any flaws, scratches, or other imperfections. •Don’t overlay text such as “Free postage” or seller logos. That kind of information should go in your title, subtitle, or item description. Regards, eBay INCBT Team
