What does DSR (Detailed Seller Rating) mean?
The Detailed Seller Rating bar chart shows you how buyers rated your performance in four specific areas for the past 30 days i.e. Accurate Description, Reasonable Shipping Cost, Shipping Speed and Communication. The chart can help you determine areas where you can improve customer service to increase sales, earn discounts, or other benefits. Visit our Commonly Asked Questions page for more such information. Regards, eBay INCBT TeamThe Neutral/Negative Feedback Score received is unfair. What do I do now?
If you feel that the Neutral/Negative Feedback Score received is unfair, you can either: Send a feedback revision request to your buyer to revise their feedback. However, make sure that you have communicated with the buyer and resolved their concerns first; or If you have evidence to prove that the feedback is unfair, you can appeal to eBay to have it removed. Keep in mind that an appeal for removal of a Neutral/Negative Feedback Score needs to be done within 90 days from the date the buyer has left you the feedback. For more FAQs visit our page for commonly asked questions. Regards, eBay INCBT Team
