Save time when managing return requests by setting up your return policy
Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Here’s how to set your returns rules: Go to your Returns preferences. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with. Choose the return reasons when this rule will apply. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with. Choose the return reasons when this rule will apply. Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress. Learn more about Handling and Automating Returns. Regards, eBay INCBT TeamBuild confidence in your buyers by meeting your seller levels & performance standards
Do you know that the following factors impact your seller standards & performance: Transaction defect rate Cases closed without seller resolution Late shipments Tracking validation Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance and let buyers shop with confidence. Do you want to get a clear understanding on eBay seller standards and performance metrics? Then read out article by clicking the link below: https://community.ebay.in/t5/Selling-on-eBay/Understanding-eBay-Seller-Standards-And-Performance/ta-p/161009 You can also look for detailed information on our Seller Center here - https://sellglobal.ebay.in/seller-center/seller-performance-standards-why-it-matters/ Regards, eBay INCBT Team
