No response for the Claim ID : 1640203
Hello All, I bought this Item 11 Jan 2016 and received the item on 20 Jan 2016. To my surprise I got the item from shopclues. Item received which was not working. I raised ebay Claim about a month ago. No response from ebay guarantee team so for. No one called even one or not a email. I called ebay help desk about 4 times , every time I got a response that someone from ebay guarantee team would call me within 24 hours. But no call so far. Kindly let me know what I need to do to resolve this issue. This is too bad that no one ever responds. I like to buy from ebay but I do not want to be treated like this. Kindly help. Thanks, Anand
Pending ebay guarantee claim #1267930 since september 2015
Claim ID 1267930 Paisa Pay ID 40407391657 I ordered a nokia 701 lcd display from ebay india on September 10, 2015. I received it only to find that it was for a different phone, so I raised a ebay claim to return and refund. Then, I was asked to provide pictures of my phone and picture of the received product, which I did TWICE. I sent it to the mentioned address, i.e, "insellerverification@ebay.com" and received acknowledgement with an email saying, they will proceed with the request and promised to revert back in 48 hrs, 72 hours, 5 days, etc. That was it. After that ...no phone(once they said my phone number was unreachable, so they closed my claim) I provided them a suitable time to call me, i.e, after 3 PM. No mail at all.. one customer care executive, Anubhav, said my email id doesn't exist in system... I had logged in just few minutes before..I logged in again to check..it was working. Since then, I must have spoken with them 6 times regarding this, which everytime they promise to reply in next 2-3 days... and this repeats, I call again..tell my story...get a promise...no email/phone...call to ebay again... I hope to hear something soon. Thank you!
excellent service by ebay
dear All My HEARTFELT THANK YOU :-) EXCELLENT SERVICE , GIVING MORE THAN DESERVING.... *Sometimes anxiety sets in due to experience with other order sites, BUT I WILL ADVICE ALL CUSTOMERS TO BE PATIENT, EBAY WILL DELIVER :-)' I GOT TO KEEP PRODUCT + 110% REFUND..... AWESOME regards DEEPAK SANGWAN PaisaPay ID 39785286050