Recent Content
Introducing Easy & Free Returns: Upcoming update to returns for eligible Parts & Accessories listing
3 MIN READ From 8 June, we’re introducing Easy and Free Returns for eligible Parts & Accessories (P&A) listings on eBay.co.uk. Sellers with eligible listings will be required to offer at least 30-day free returns for buyer change of mind returns. We’re also introducing a 50% subsidy on return labels purchased on eBay for these eligible returns. This update is designed to give buyers more confidence when purchasing P&A - helping to drive trust, enhance the buyer experience, and improve conversion. Non-business seller listings are excluded. What you need to do Please make sure your return policies and listings are updated to allow at least 30-days free returns for eligible listings by 8 June Existing listings that do not meet this policy requirement by 8 June will be automatically updated to include 30 day free returns New, non-compliant listings will either be automatically updated or blocked from publishing until they meet the requirements You may continue to choose how return labels are issued to buyers for returns: either an eBay return label or your own, just as before. Keep in mind that only return labels purchased on eBay are eligible for the 50% subsidy What’s changing Parts & Accessories listings that meet all of the following eligibility criteria will need to offer 30-day free change of mind returns. This applies only if none of the exclusions listed in the “What’s excluded” section apply. Item location: UK Buyer location: UK Item price over £10 (excluding postage costs) Condition: “New” or “New - other” Format: Buy It Now (fixed price) This applies to buyer change-of-mind (remorse) returns only. Returns because an item is not as described and covered under eBay Money Back Guarantee will continue to be handled under existing eBay policies. Returns because the item does not fit under eBay Assured Fit will also continue to be handled under existing eBay policies. eBay’s 50% return label subsidy To support this change, eBay will subsidise 50% of the cost of eligible return labels purchased on eBay for buyer change-of-mind returns on qualifying listings. A few key points: The subsidy applies only when you use a return label purchased on eBay. The subsidy will be applied automatically when all eligibility conditions are met. For eligible returns, you’ll be responsible for the remaining 50% of the label cost and any surcharge costs. For remorse returns where no eBay label is available, you will be responsible for providing the label. Seller remains responsible to cover returns made because the item is not as described (e.g. item damaged in transit) under existing policies. What’s excluded The following are excluded from the mandatory free returns requirement under Easy and Free Returns and the 50% return label subsidy: Heavy and bulky items (full list set out below) Tyres and tyre & wheel packages Batteries and hazardous materials (including but not limited to lithium batteries and oils) Local collection / local pick-up only listings Listings using freight shipping Items in “Used” condition Auctioned items International orders (i.e., where buyer or seller is outside the United Kingdom) Non-business seller listings Please refer to our policy page for the detailed list of excluded categories. Why we’re making this change Buyer confidence plays a critical role in driving conversion, particularly in competitive categories where compatibility and buyer hesitation can impact purchase decisions. By standardising free returns on eligible items and sharing the cost of return postage, we aim to: Increase buyer trust and purchase confidence Help boost conversion on eligible listings Align with industry standards in Parts & Accessories Learn more about this change on our policy page Thank you for selling on eBay.Intermittent Technical Issues and Seller Protections
1 MIN READ We’re aware that some customers have been experiencing intermittent technical issues since Sunday on parts of the eBay platform. We appreciate your patience as we work to resolve this. eBay will protect your seller performance, including removal of: Negative or Neutral Feedback related to the intermittent technical issues Defects resulting from impacted orders (cancellations and claims closed without seller resolution) We will also protect your valid tracking upload rate metrics and on time shipping metrics from any impact. If you had an auction end after April 26, 12:01 pm PT, which you feel was impacted, you have the option to cancel the order and we will protect your seller performance and refund associated selling and ad fees. We know how important a reliable marketplace is and we appreciate your patience as we address this. Future updates from us will continue to be posted here. Regards, eBay TeamTemporary disruption to selected Middle East destinations
1 MIN READ Dear Seller, Due to ongoing regional disruptions, some carriers have suspended or provide limited pick up and/or delivery services to certain destinations in the Middle East, including: ● UAE ● Israel ● Saudi Arabia ● Qatar ● Kuwait ● Bahrain ● Oman ● Jordan ● Lebanon As a result, you may face temporary disruption or delays to your shipments from and to these above countries. If your shipments are being picked up or delivered to these above countries, kindly check with your selected carrier(s) for latest service updates for (a) for shipments which have been already picked up by carriers and (b) before booking any new shipments. As buyers in these countries may experience temporary delays in receiving their shipments, we recommend checking your item’s tracking information regularly for the most up-to-date status. With effect from 25 February 2026, if your shipment(s) are impacted by these disruptions, eBay will automatically provide seller protections to your affected transactions. This includes: ● Your late delivery rate; ● Your “Item Not Received” cases; ● Your defects resulting from transactions you cancelled; and ● Negative or Neutral Feedback from buyers related to impacted transactions. We will share further updates as more information becomes available. As always, thank you for selling on eBay Regards, eBay TeamPlease pay attention to updated shipping tariffs to the US
1 MIN READ Dear eBay Sellers, We’re closely monitoring how new US tariffs and Customs policy affect buying and selling on eBay to keep you informed and provide you with the best experience of working on the marketplace. What you need to know: From 3 April 2025, 12:01 AM EDT, US buyers will be responsible for additional duties on most orders of more than $800; they may also be asked to provide personal information to facilitate the customs clearance of their orders. It’s important to note that shipments may be delayed due to US customs processing. eBay will continue to adjust Estimated Delivery Dates (EDDs) to ensure accurate arrival estimates for our buyers. Duties, import fees, and personal info are typically collected by shipping providers after the buyer has completed their purchase on eBay. These will be excluded from the prices displayed to buyers on eBay. eBay will take steps to protect the sellers as you adjust to these new tariffs and requirements. This includes adjusting late shipment rates when valid tracking shows problems were caused by shipping delays and removing associated defects. eBay will also remove negative feedback related to tariffs. We’ll continue to provide updates as we learn more about the impact for the eBay sellers. Thank you for being part of the eBay community, Sincerely, eBay teamWarning: Beware of suspicious emails and communications purporting to the eBay Customer Support team
1 MIN READ Dear Sellers, There have been reports of scam emails being sent to eBay sellers by individuals posing as members of eBay Customer Support team. These emails aim to deceive sellers by redirecting them to a fraudulent site where they are prompted to register their credit card information. Please be aware that these emails are malicious and have no connection to eBay. How to protect yourself: Verify Email Addresses: Always check the sender’s email address. Official eBay emails will come from a domain ending in “@ebay.com” Look for Signs of Phishing: Be wary of emails that contain urgent requests, unfamiliar link, or attachments. Legitimate eBay communications will not ask you to provide your sensitive information such as credit card details through email. Check URLs carefully: Before clicking on any links, hover over them to see the actual URL. Ensure it directs you to an official eBay website. Report Suspicious Emails: If you receive a suspicious email, do not click on any links or provide any information. Forward the email to spoof@ebay.com for investigation. Stay informed: Regularly update your knowledge on how to recognize and avoid phishing scams by visiting https://pages.ebay.com/securitycenter/index.html. Your security is our top priority. We are actively working to address this issue and prevent further fraudulent activities. Thank you for your vigilance and cooperation in keeping our community safe. If you have any questions or need further assistance, please contact eBay Customer Support through https://www.ebay.com/help/home Stay safe! Regards, eBay Customer Service teamThe Reserve Bank of India advises the banks to close low-value shipping bills in EDPMS
2 MIN READ Dear sellers, As you may know, the Foreign Exchange Management Act, 1999 (FEMA) requires exporters to obtain an electronic realization certificate (eBRC) to confirm realization of export proceeds. The Director General of Foreign Trade (DGFT) vide its trade notice dated November 10, 2023 introduced a new, streamlined, self-declaration based eBRC process removing dependency on banks. Despite that, closure of the shipping bills against receipt of foreign exchange inward remittance in the Export Data Processing and Monitoring System (EDPMS) in a timely manner is still a challenge. The Reserve Bank of India (RBI) vide its notification dated November 28, 2024 has advised the banks to close shipping bills up to $1,000 until March 31, 2025, subject to following conditions: Verification of the transaction’s legitimacy (bona fide). Receipt of export funds. Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and Combating the Financing of Terrorism (CFT) regulations. Assurance that the exporter is not under investigation or court cases related to these transactions. We understand that the aforesaid RBI’s notification will significantly benefit e-commerce exporters selling low value items, reducing costs and compliance burdens, and enhancing their competitiveness profitability. Learn more —> Discover details here → What you need to do: Confirm that funds for your export shipments have been received by your bank. Verify compliance with KYC, AML, and CFT requirements. Ensure your bank has all necessary documentation to meet RBI’s conditions. Note: These simplified procedures apply only to shipments valued at $1,000 or less and valid until March 31, 2025. Standard processes remain for higher-value exports. Thanks for being part of the eBay community. Your eBay team *Please note that eBay cannot provide legal advice. The information provided in this email is intended to be general guide only. For detailed advice on how the RBI's update and other regulations apply to you and your specific export processes, please contact your legal counsel or your bank representative.Revision of TDS Rates on e-commerce sellers under Section 194O of Income Tax Act
1 MIN READ Dear Seller, Please refer to our AB Post dated 19 th April 2022 which stated that e-commerce entities facilitating sale of goods of e-commerce sellers must deduct tax at source (“TDS”) on the gross amount of their sales paid or credit to such e-commerce sellers. TDS is deducted for all Indian resident sellers where the gross sales of the goods or services during the financial year is more than INR 500,000. Effective 1 April 2021, the TDS rate was 1% on the gross sales of goods or services. Where the e-commerce seller had not provided a permanent account number (“PAN”) or where the PAN was not operational or valid, the TDS rate was 20%. Please note, effective 2 February 2023, the TDS rate has been decreased from 20% to 5% where the e-commerce seller has not provided a PAN or where the PAN is not operational or valid or wrongly updated. Regards Team eBayIntroducing images on feedback for listings with more than one unit
2 MIN READ Dear Sellers, We’ve been working towards changes to improve the feedback experience for buyers on eBay which will give potential buyers better insight into your products. Therefore in 2023 we have launched a feature to allow buyers to upload up to 5 photos along with their feedback. Starting November 2023, eBay sellers have been able to preview images on their sold multi-quantity items feedback. With the success of the program thus far, we are starting to make those images available to buyers as well. We will continue to test images on feedback into 2024. Richer text and images in feedback can add credibility and drive sales by instilling additional confidence for interested buyers as they shop. To date, we've already collected almost a million images and the vast majority are associated with positive feedback and showcase the great products and positive experiences buyers have with our eBay sellers. Existing policies related to feedback and feedback removal will also apply to images. We appreciate that there may be some concerns that not all of the images posted will be positive. But rest assured, we take the protection of your reputation very seriously and have built moderation systems that review photos for inappropriate material. These updates will help to add trust to reviews, increase buyer confidence and drive conversion for your listings. You’ll be able to report any inappropriate feedback images in the same way that you’d typically report inappropriate text feedback. We’ll review the reported feedback and take action to remove it if it violates policy. For more information, visit our images, video and text policy. Regards, eBay TeamLaunch of UPS Express Saver Fine Jewelry Service on EGS Platform
3 MIN READ Dear EGS Users, We are glad to inform you that UPS has launched its UPS Express Saver Fine Jewelry Services (the “Jewelry Services”) for eBay Global Shipping Platform (“EGS”) users. To avail the aforesaid Jewelry Services, eBay sellers need to register themselves with UPS on EGS and can ship their gold and silver jewelry studded with precious and semi-precious stones through UPS. However, such jewelry item(s) with maximum invoice value of USD 2,500 to United States (US) and Australia and USD 500 to United Kingdom (UK) can only be shipped through this Services for the time being. Please note, the loose gemstones and bullion gold are currently not allowed through this Jewelry Services. You may kindly review the detailed terms and conditions of this Services here. Few salient features of this Jewelry Services are as under: This UPS Jewelry Services generally offers a delivery timelines from 4 to 7 working days. Hence, while using this Jewelry Services sellers can select “Expedited Shipping from India” or “Expedited Shipping from Outside US” to increase their listings’ visibility on eBay e-commerce websites. The SEZ sellers from Mumbai and non-SEZ sellers from Delhi, Mumbai, Jaipur, Surat, and Ahmedabad, can avail this Jewelry Services to ship their items to USA, UK, and Australia markets. Please note, the shipments from non-SEZ locations under this Services will be shipped under CSB V route. This Jewelry Services currently starts at INR 1920 and INR 1153 (excluding applicable taxes) for a shipment weight below 500 gm to US and UK, respectively. Sellers may review the updated price here which is subject to change from time to time. UPS’ standard liability for an undeclared value item is maximum USD 100 or the item value, whichever is lower. UPS also offers a maximum liability of USD 1000 for a declared value of Jewelry items which comes with additional fees. Alternatively, sellers may, at their discretion, purchase a third-party insurance for their jewelry items. For a shipment greater than the duty de-minimis value, sellers can select either delivered duty paid (DDP) (i.e., seller pays the duties) with certain additional charges or delivered duty unpaid (DDU) (i.e., buyer to pay the duties) options while booking their shipments on EGS platform. For non-SEZ shipments under CSB V clearance, sellers need to provide the following documents during shipment handover process: 3 copies of Air waybill (AWB); 3 copies of shipping invoice; 3 copies of packing list (if not included in the shipping invoice); 3 copies of authority letter (a draft is provided during shipment booking process); Copy of E-Way Bill (Part A) (only if invoice value is greater than INR 50,000); Copy of Hallmark certificate for gold products; and Valuer certificate confirming the article and its value for silver products. Additionally, for non-SEZ shipments sellers need to upload the following documents and images on EGS portal during shipment booking process.: CSB V excel file (as per the details provided during the shipment booking process, seller will receive the file as part of downloads, along with shipping label and shipping invoice); An image of the product listing on eBay e-commerce website (size not exceeding 2 MB); A photo of the export item at premises (size not exceeding 2MB); A photo of the product package/outer covering (size not exceeding 2 MB); and An image from marketplace evidencing payment confirmation (size not exceeding 2 MB). For Surat and other cities (to be added later), sellers need to email the aforesaid documents and images/photos to UPS Operations team. Their email ids are provided along with shipping labels during shipment booking process. Seller must ensure that the package should not contain any item(s) other than mentioned in shipping invoice. Seller must possess all mandatory documents when UPS courier picks up the shipment. In case seller or UPS cancels a pickup for any reason, the seller needs to reschedule the pickup on EGS platform. For Mumbai SEZ shipments, sellers need to download the shipping label from EGS platform and follow their clearance process to handover the shipment to the MMTC Authorities from where the shipments will be connected to UPS network. Sellers can reach out to their respective Account Managers or raise a query on EGS Resolution Center.Stay updated: Changes to eBaymag eligibility & promotion criteria for the store based promotion
2 MIN READ Dear Sellers, We wanted to inform you about the important changes to the eBaymag promotion eligibility criteria and benefits, effective from 1 st January 2024. Promotion Period: Valid from 1 st January 2024 at 00:00:01AM IST until 31 st December 2024 at11:59:59 PM IST. What are the changes to the existing eBaymag Promotion? Eligible sellers who have been invited to participate by email and/or by a message in My eBay Messages and/or see the offer in Promotional Offers in My eBay, can create up to 1,000 listings (for Starter and Basic store subscribers) and up to 10,000 listings (for Premium/Featured, Anchor, Enterprise store subscribers) per calendar month on ebay.com, ebay.co.uk, ebay.de, ebay.fr, ebay.it and ebay.es, (excluding your store registration site) using eBaymag during the Promotion Period up to their selling limits allowance in any eligible category using fixed price format without paying an insertion fee per listing. Other eBay fees still apply. What is the Promotion eligibility criteria? India registered seller who has an active and confirmed (without any current restriction) business account. Seller’s performance must be “Above Standard” or “Top Rated” across all the aforesaid eBay sites as per the Promotion T&Cs. Seller must have a valid store subscription for Anchor / Enterprise / Featured / Premium/ Starter/ Basic. Seller must have a selling history in the last 3 months. Seller having less than 10 live listings on eBay host site is not eligible. Seller must have “zero” open drop shipper claims during the Promotion Period. This promotion is visible in your Seller Hub -> Overview Tab -> Promotional offers. Make sure you check this before starting to replicate listings via eBaymag. For more details about eBaymag visit here. In case of any doubts, feel free to reach out to your assigned eBay account manager or contact eBay customer support. Regards, eBay INCBT Team
