Seller Protection on short delivery time
Dear Seller, As you may know that on July 6, 2022, the estimated delivery time (“EDD”) timeframe was reduced for international shipping, which was rolled back to previous settings on August 21, 2022. Due to the shorter EDD, your items might have not been delivered to buyers on time and the item not received (“INR”) case might have been opened by buyers. We are pleased to inform you that we are working to protect your shipments which have a valid tracking. We encourage you to communicate with buyers updating the progress of your shipments. If your shipments do not reflect valid tracking on the eBay system, then please share the tracking numbers with buyers. You are requested to use M2M mode of communication with buyers in My Messages to help track the shipments/close the INR case. Getting delivery confirmations from buyers will also help to close the INR cases faster. We regret any inconvenience caused to you. Regards, eBay Customer ServiceeBay INCBT - Seller Protection under eBay Global Shipping
Dear Sellers, eBay always want to ensure customers have a great experience on our platform. To help ensure this, we have designed the eBay Global Shipping (EGS) Seller Protection. This Seller Protection is an initiative designed to safeguard eBay sellers’ metrics from any delivery delays which occurred due to operational issues of carriers on EGS. What are the eligibility criteria? Seller’s registration country should be India Transaction should have been fulfilled on EGS Transaction date should be within the specified protection period Acceptance scan should be received within handling time What defects are covered under EGS Seller Protection? Late Shipment Rate (“LSR”) Item Not Received (“INR”) Negative Neutral Feedback (“NNFB”) related to LSR / INR will be removed from the seller’s feedback profile page and seller dashboard How does it work? EGS Seller Protection is automated i.e., eBay sellers’/account managers do not need to file an appeal On a weekly basis, the EGS team reviews the transactions eligible for protection as per the above-stated eligibility criteria and removes defects present against such transactions Where can a seller appeal if automatic EGS Seller Protection is not applied to a transaction that meets the eligibility criteria? Sellers should connect with their respective account managers or send a mail to ops@ebay.com What is the validity period of EGS Seller Protection? EGS Seller Protection is valid for a specific period and subject to change The present validity period is till 31 st December 2022 i.e., all transactions booked till 31 st December 2022 on EGS will be protected, subject to meeting the other eligibility criteria Here are some frequently asked questions: What is acceptance scan? When is it received? Acceptance scan (also known as “pickup scan” / “validation scan”) is received against a shipment when a validated carrier picks up the shipment and updates the status as “shipment picked up” Do all carriers provide acceptance scan? No. Only eBay recognized (validated) carriers get acceptance scan. All the shipments of carriers that are currently associated with eBay Global Shipping (“EGS”), such as Aramex, Bombino, DHL Express, FedEx, Lexship and UPS, receive acceptance scans on Seller Hub. Is Case Closed Without Seller Resolution (“CCWSR”) covered under EGS Seller Protection? No. CCWSR defects are not covered under EGS Seller Protection. Sellers should proactively co-ordinate with eBay buyers and close any case before it escalates and becomes CCWSR defect. To avail the benefits start using the eBay Global Shipping (EGS) for your exports on eBay. To know more details visit the link here: https://www.ebayglobalshipping.com/ Regards, eBay Global Shipping TeamSeller protections to sellers affected due to a ban on internet services by the Rajasthan government
Dear Sellers, Following the temporary suspension of internet services in the state of Rajasthan, we are offering you a protection to reduce potential impact on your business. Who is going to be protected? Impacted Sellers (i) having listings with item location in Rajasthan; or (ii) having their current registered address in Rajasthan. Protection period: Transactions/claims open during the period of 27 th June 2022 to 3 rd July 2022. If your seller performance is affected, eBay may protect your seller performance, including: Your late shipment rate; Defects arising out of cases closed without seller resolution for item not received or significantly not as described claims. How to get the protection? Please contact eBay customer support via the contact us form or via the OCS webpage and appeal for the defect. Please note that your appeal would be evaluated by eBay on case-to-case basis before providing the aforesaid protection. In case of any query, please contact your account manager. Regards, eBay INCBT TeameBay INCBT High ASP Seller Protection Program
Dear Sellers, Have you ever tried to list products worth more than USD 250 average selling price("ASP") but were afraid to sell due to risk factors? Worry not, we have an interesting program which is just for you. To boost your sales of high ASP products, we have launched the eBay INCBT High ASP Seller Program. This program has been specially created to provide extended protection for sellers who sell products worth more than or equal to USD 250 ASP. Protection Metrics & Eligibility Protection Item Not as Described Service Metrics Return - Cases closed without seller resolution Defects Negative/Neutral feedback Requirements Only applicable for Above Standard sellers & above in all regions Last 3-month GMV should be minimum USD 25,000 50% of last 3 months GMV should be from transactions of ASP >= USD 250 Shipping service standard + standard plus with 30 days return (Other conditions apply) How It Works eBay High ASP Protection Process Buyer: Issue with the Product / Transaction Buyer Opens Return case Neutral or Negative Feedback Seller: Resolves issue within Seller Make It Right period Voluntary refund on time eBay: eBay will protect against - Item Not as Described Service Metric Return Defect Neutral / Negative Feedback For more details on the program eligibility and requirements please contact your account manager. Regards, eBay INCBT Team
