Hello everyone, I never imagined I would be writing a post like this after almost 10 years of selling on eBay. I have been an eBay seller since 2017 and have completed nearly 6,000 successful sales. Throughout these years, I have always tried to provide the best possible service to my buyers and maintain an excellent reputation. Unfortunately, my account was permanently restricted under the BBE policy after two buyer disputes resulted in defects. The difficult part is that both buyers had already received their items. The cases were later closed after 21 days of inactivity because there was no further communication. I accepted that something had gone wrong and contacted eBay Customer Service. My case was reviewed by Senior Representative under SR# 1-506809057175 . After reviewing the transactions, Senior Representative informed me in writing that both defects had been administratively removed. He also confirmed that: the defects would not count toward my monthly evaluation; they would not have any negative impact on my eBay account. I truly believed that this would resolve the issue. However, my account remains permanently restricted. Since then, I have contacted Customer Service several times. Some representatives explained the general BBE policy. Another representative told me that because my account is already permanently restricted, the decision to remove the defects is now considered "null and void." This is the part I simply cannot understand. If a senior representative reviewed my case and officially removed the defects, how should I understand what happened afterward? Was that decision fully implemented? Can a decision like that later become invalid because the restriction had already been applied? I am not writing this post to complain or to ask anyone here to restore my account. I am writing because I genuinely want to understand whether anyone has experienced something similar. Has anyone ever had a permanent BBE restriction reviewed after defects were administratively removed? Did anyone manage to receive a clear explanation or reach the correct team? This business has been a huge part of my life for almost ten years. Like many sellers, I invested years of work into building my reputation, and it is difficult to accept the situation without understanding exactly what happened. Any advice or shared experience would mean a great deal to me. Thank you for taking the time to read my story.
