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    • rarefj
      • Discussion BoardsChevronRightIcon
      • Seller Performance
               
      rarefj
      Account permanently blocked by BBE, but 2 out of 3 defects are fully DELIVERED!
                                                                                       

      Hello, eBay community leaders! I’ve been an eBay seller for over 9 years and have made more than 5,000 sales. I diligently follow all requirements and know all the rules, which is why I’ve been selling consistently for 9 years without ever running into any trouble. My account has been permanently suspended due to the BBE policy, and my dashboard has disappeared. I firmly believe this is an unfair algorithm error that does not reflect my actual performance. Over the past 90 days, I’ve completed over 120 successful sales. The system flagged me as a violator for 3 BBE violations (INR transactions), but 2 of these 3 items have already been successfully DELIVERED to buyers: Order ID: 267088970294 — Tracking Number: LA064084343UA — Status: DELIVERED.

      Order ID: 267586678489 — Tracking Number: LO066089555UA — Status: DELIVERED. If these valid tracking numbers had been properly processed by the BBE system, my defect rate would have been only 1.1% (1 remaining defect out of over 120 sales), which is well within a safe market average. Buyers received exactly what they ordered. The system also flagged me as a violator for 1 BBE violation (SNAD transaction), but the buyer closed the dispute himself an hour later because he had opened it by mistake and apologized to me. He even made another purchase a few days after that. Order ID: 10080112001126. You can verify for yourself that the buyer closed the dispute after an hour without any refunds or complaints.
      Additionally, just a few days ago, eBay’s Compliance Department sent me official approval to list items worth over $500 on the U.S. marketplace thanks to my excellent recent performance. Currently, my account has a positive balance of $700, which proves that I am an honest seller with no intention of evading fees or harming the community. I ask that you manually review these shipping confirmations, remove the unfair defect flags, and restore my selling privileges. Thank you for your time and for your fair decision.

      1 week agolast reply 2 days ago
      4
               
    • personalbuy
      • Discussion BoardsChevronRightIcon
      • Seller Performance
               
      personalbuy
      Small seller BBE evaluation
                       

      I am seeking some help regarding my seller (BBE). I am a low-volume seller and my metrics have recently taken a hit that has put my account into permanent selling restriction, despite the issues were resolved. Here is the situation: I have had 11 total sales over the last few months. Two of these transactions were ,,delayed,, due to the conflict in the Middle East, which caused major disruptions to postal services between US and Europe. The buyers opened "Item Not Received" (INR) cases for both of these orders. I resolved both cases immediately, and both packages were successfully delivered few days after. Despite the cases being resolved and the items being delivered, my BBE score has spiked significantly due to these two instances. Because my total sales volume is quite low, these two cases represent a disproportionately high percentage of my metrics. I mailed ebay CS many many times after every warning mail about my numbers, what should i do or if i can get manualy deleted those 2 cases. Always got same formulated answers and unnecessary recommendations, not any help. Last 4 days i messaged CS and agent told me your account is OK and they dont see any selling restrictions. One day after that all my listings were ended and my ,,selling privilege,, gone. I lost 10 years old account with 100% positive feedback for nothing basically. Does anyone have advice/help if theres any way to appeal or something what can i do?

      1 week agolast reply 4 days ago
      3