How to tune-up Combined Shipping to make it working?
Summary: stanislavbelik is seeking help to set up Combined Shipping on eBay after returning in 2026 and finding the process complex and confusing. They have encountered outdated instructions and unhelpful support from the eBay Help team. stanislavbelik detailed the issues with configuring rules for shipping and mentioned possible conflicts with Business Policies that might be affecting the setup. furisa@ebay from eBay offered guidance, directing them to specific resources for setting up shipping discounts and managing business policies.
Hello!
Can anybody help me to make my Combined Shipping working?
When I was on eBay since 2016 to 2022, all was simple and clear. When I reinstated on eBay in 2026, I discovered that the Combined Shipping Rules in the Shipping Preferences are much compicated and incomprehensible. I tried to follow the instructions in the Help section, without success. These instructions are sometime outdated (not corresponding to the real picture I have there in the Shipping Preferences).
Then I tried to contact eBay Help, but without success. Their robot is so dumb that even cannot understand the problem. The human assistants are a bit better but was not of much help beside lots of useless compiments. There in the Chat it is not possible to attach screenshots with the correct tuning, that would be of much help.
I need to tune-up my Combined Shipping Rules. It has 3 tabs: Flat shipping rule, Calculated shipping rule, Promotional shipping rule. What should I do there? Please explain in details, step-by-step, better with the screenshots with the correct tuning.
Further, there in the Shipping Preferences is a tab 'Allow invoice requests'. It is stated as 'Allowed', but no one of my customers have a link 'Request combined shipping' in their Shopping Carts! Why?
I understood that Combined Shipping concerns an identcal items. The problem is that my customers do order several VARIOUS items as the rule, each by 1 piece. So to avoid them to pay shipping for EACH one, I need to tune-up everything correctly, to send everything of one order in one package and to make customer pay shipping only once.
The last but not the least. There is also a Business Policies tab in the Account --> Selling section. And as I suspect, it maybe overrides the Shipping Preferences in some ways. May be the devil hides here? That my Combined Shipping doesn't work?
I'll be much grateful for the expert help!
Best regards,
Stanislav
furisa@ebay
Hello @stanislavbelik
Greetings from eBay!
Thank you for sharing your concern. I understand that you would like to complete the setup for your Combined Shipping Rule. To help you with this, I’ve included some useful information and reference page below:
For step-by-step guidance on setting up shipping discounts you may refer to this page: Shipping discounts.
For the Business Policies section, you can access it through Seller Hub or from the Selling section under your Account Settings page. This is where you can find and manage your business policies. You may also review this page for more details: Business policies.
Hope this help!
Regards,
eBay Team
stanislavbelik
OP5 days agoThanks for the useless answer :P It looks like you even did not read all my post, where I described in details, what I have done (incuding reading those Help pages you mentioned and contacts with the Help Dept.) with no success. I asked for the screenshots with the correct settings - where is it ?