ebay refused to connect, error when linking Payoneer account
Summary: The discussion centers around issues with linking a Payoneer account to eBay. heinnm expresses having this problem and notes that they emailed support but received no response. furisa@ebay, representing eBay, provides guidance to contact eBay support through their Help & Contact portal for live chat assistance. They also suggest reaching out to Payoneer if the issue is related to account status details. The eBay representative hopes the issue is resolved quickly.
Cụ thể, tôi không thể liên kết tài khoản Payoneer của mình với tài khoản eBay. Khi đến bước xác minh thông tin và kết nối với Payoneer, một cửa sổ bật lên hiện ra nhưng không tải được, hiển thị thông báo lỗi sau: ebay đã từ chối kết nối. Để giải quyết vấn đề này từ phía tôi, tôi đã tiến hành khắc phục sự cố một cách kỹ lưỡng, bao gồm: Xóa toàn bộ bộ nhớ cache và cookie của trình duyệt. Vô hiệu hóa tất cả các tiện ích mở rộng của trình duyệt, bao gồm cả trình chặn quảng cáo. Tôi đã thử nhiều trình duyệt web khác nhau (Chrome, Edge, Firefox). Thử thực hiện quy trình đăng ký trên các thiết bị hoàn toàn khác nhau. Chuyển đổi kết nối mạng (Tôi đang sử dụng mạng gia đình tiêu chuẩn và không kích hoạt VPN)
heinnm
·3 weeks agoHello,
I'm experiencing the same problem. Could you please let me know how I can resolve it?
I sent an email to support@ebay.com a week ago, but I haven't received any response yet.
Could you please let me know what I should do next?
Thank you!
furisa@ebay
Hello @heinnm
Greetings from eBay!
Thanks for sharing that you are experiencing an issue with linking your Payoneer account with eBay.
To connect to our support team for assistance, we recommend you contact via Help & Contact portal which you can access at https://www.ebay.com/help/contact_us?id=4081&initFrom=ContactUsView
From there, you can start a live chat with an agent who can review the linking issue and guide you through the next steps.
If the problem turns out to be related to your Payoneer account status (for example, verification, account restrictions, or details that need updating), Payoneer will be best placed to assist directly. You can reach them here:
https://payoneer.custhelp.com/app/ask/l_id/1/c/3752
I hope this gets resolved quickly for you. Have a great day!
Regards,
eBay Team
issac@ebay
Hello longdzqua
Greetings from team eBay!
We understand that you’re encountering difficulties linking your Payoneer account to your eBay account, and we appreciate you reaching out.
Our team has already provided some general guidance to help address your concern.
However, in order to better understand and resolve as well as investigate your specific issue, we’ll need additional details from you.
We kindly ask that you reply directly to the email sent by our Customer Service team, as this allows us to securely review your case.
When responding, please include the following information to help us assess the situation accurately:
Providing complete and accurate information will help us investigate more efficiently and avoid delays in resolving your concern.
Please note that the Community Dashboard is intended for general guidance only. For security and privacy reasons, we’re unable to diagnose or address account-specific issues or error messages through this platform, as we must ensure your account information remains protected.
Our team is currently awaiting your response and will be ready to assist further once we receive the requested details.
Regards, eBay Team
community_export
Hello longdzqua ,
Greetings from team eBay!
Your query on the payoneer issue has been well noted and sent further to our relevant team. You can expect to hear from them shortly.
Thankyou for your patience and understanding.
Regards,
eBay Team
longdzqua
OP3 months agoHello. I have received an email from the support team. However, it still has not helped me resolve the issue in detail or at its root. The support team only explained how to list products and did not address the error I am experiencing.