eBay Global Shipping – No Refund of EGS Credit Balance After Account Restriction
Summary: rainbowhandicraft-us raised an issue about eBay's Global Shipping program, specifically highlighting the problem of not being able to receive a refund of their EGS credit balance after their account was restricted. tulsi-collections and furisa@ebay acknowledged the post but did not provide further feedback or solutions.
I wanted to share my experience so other sellers are aware.
My 20-year-old eBay account was recently hit with selling restrictions. What’s frustrating is that eBay has given no clear reason for the restriction and refuses to provide any explanation, despite repeated inquiries.
Because my account is restricted, I can no longer use my eBay Global Shipping (EGS) balance. Naturally, I requested a refund of that balance - which I believe I have every right to receive. However, since 21 July, I’ve been trying multiple times to get this processed, and eBay keeps telling me the matter has been “escalated to a higher authority team,” with no resolution in sight.
It’s disappointing to see a marketplace treat long-standing sellers this way — applying restrictions instantly but taking months (or more) to address legitimate refund requests.
Important note for other sellers: If you use EGS, keep only the balance you need for daily shipments. If your account is restricted, eBay may not refund the remaining EGS funds.
furisa@ebay
Hello @tulsi-collections
Greetings from team eBay!
Thank you for your comment. we understand that you have a concern related to your payout which you haven’t received yet.
There are several reasons and conditions for funds on hold which could also vary depending on the situation and condition of the accounts. Thus, it is best for you to reach out to the eBay support directly for them to review your account individually. You can contact them here:
Help & Contact > Go to Restriction
We appreciate your kind understanding, and we hope that the specialized team can advise you on the payout status information.
Regards, eBay Team
tulsi-collections
·4 months agoHello
Kindly confirm if you received the funds now. My funds are stuck too.
Thanks