Shipping service restricted – no orders for 30 days, need urgent review | Seller Performance

pcparthub5 · 2026-05-04T11:52:33.994000Z

Hello eBay team, My account has been experiencing a serious issue recently. 1. My shipping service (direct shipping) is restricted.2. All my listings have lost visibility, and I have received zero new orders in the past 30 days.3. My account is currently at "Medium Risk" status. I understand that my performance metrics exceeded the standard before:- Neutral/Negative feedback rate: 0.8% (above standard)- Transaction defect rate: slightly above benchmark Actions I have taken:- Improved inventory management to avoid cancellations- Switched to more reliable shipping carriers- Enhanced customer service response time However, due to zero new orders, my metrics cannot improve further. I have already contacted support and submitted a case, but have not received a response. Case ID: Shipping policy SR# 1-503555000521 SR# 1-504167443278 Could you please help escalate this issue or request a manual review? Thank you for your support.

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