Save time when managing return requests by setting up your return policy | Seller Performance

community_export · 2023-05-09T09:03:59.715000Z

Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Here’s how to set your returns rules: Go to your Returns preferences. Under Send a refund, you can choose to let buyers keep the item and automatically refund them if the refund amount is less than a certain amount. Simply enter the amount you’re comfortable with. Choose the return reasons when this rule will apply. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. Enter an amount you’re comfortable with. Choose the return reasons when this rule will apply. Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress. Learn more about Handling and Automating Returns. Regards, eBay INCBT Team

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