Permanent Selling Restriction Due to Bad Buyer Experience (BBE) | Seller Performance

orzanikstore · 2026-04-09T07:23:02.400000Z

Hi,I am writing regarding the recent permanent selling restriction placed on my account under eBay’s Bad Buyer Experience (BBE) evaluation.I have been an active eBay seller for over 8 years with a strong feedback record and no prior violations until December 2025.This situation is very concerning to me.Recently, an order was delivered in damaged condition due to transit issues. The buyer did not contact me prior to leaving negative feedback and opening a return request. I processed a full refund immediately and did not request the item to be returned, which resulted in a financial loss on my end.I also reported the issue to the postal service, and they acknowledged the damage during transit. Despite this, the transaction was counted as a defect. As a result, my defect rate has increased to 6.1% (2 defects out of 49 orders), both linked to the same buyer.I have already submitted multiple appeals, but unfortunately, the restriction remains in place. Given my long history of compliant selling and the circumstances beyond my control, I kindly request a reconsideration of my case.I would appreciate your review and guidance on how this issue can be resolved.

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Permanent Selling Restriction Due to Bad Buyer Experience (BBE) | Seller Performance | eBay Exports