Multiple BBE on one order - WHY? Export team what's wrong with you? | Seller Performance

cernak.m · 2026-03-22T15:18:16.922000Z

DEAR BBE TEAM:This shouldn't be like that.We should get max 1 defect for one order, thats fair and reasonable.Getting multiple defects for one order can crush a small business like mine in a heartbeat.Please make the change and count only 1 defect per order.Its a reasonable request and makes most sense.Like you cant disappoint buyer multiple times just because he bough more items from you...BBE is already bad enough with its ridiculous rules for abroad sellers...BUT WHY ON EARH WOULD YOU PUNISH US EVEN MORE, BY GIVING MULTIPLE BBE DEFECTS ON ONE ORDER!!!Like who is designing this rules? What is their goal? To ruin legitimate businesses with rules like this?On any other eBay seller matrices you can get just 1 defect for one order transaction.Means if the buyer buys 2 items from you within one order and there is an issue with the order you may get just 1 defect, because its only 1 order, not multiple of them.BUT NOT BBE MATRIC! If the buyer buys 2 items from you within one order and there is an issue with the order you will get 2 defects for the same order!MEANS IF SOMEONE BUYS 5 ITEMS FROM YOU IN ONE ORDER YOU WILL GET 5 DEFECTS!!!I got 2 defects for refunding the buyer, because he was not able to do a simple task of creating a return and both defects are just from 1 transaction.

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Multiple BBE on one order - WHY? Export team what's wrong with you? | Seller Performance | eBay Exports