INR Restriction - Evaluated Wrong and Account Blocked
Summary: El autor maniwaysonline menciona un problema con una restricción INR (posiblemente Insufficient Funds Restriction) que fue evaluada incorrectamente, resultando en el bloqueo de su cuenta. community_export responde, pero el contenido de la respuesta no está disponible.
Hi
I have been evaluated wrong and my account has been restricted to sell on eBay US & Canada. On the 9th of April 2025, my account was due for its next performance evaluation. However, the evaluation was not updated on time and only appeared on my dashboard on 11th April 2025, and even then, it appears to have been incorrectly assessed.
According to eBay’s published policy, INR Evaluation Window 1 should include all paid transactions within a 31-day period starting 45 days before the evaluation date. Based on this, the correct evaluation window for a 9 April assessment should be:
➡️ 24 February 2025 to 26 March 2025
However, my account appears to have been assessed based on the period 6 January 2025 to 5 April 2025, which includes older transactions that fall outside the correct window.
After reviewing my own reports:
Almost all INR transactions had a paid date before 24 January 2025, meaning they should not be included in the most recent evaluation.
Only one INR case falls within the valid timeframe, which would significantly lower my INR rate and bring it in line with the threshold needed to lift the restriction.
I am following up repeatedly with customer service but not getting the issue resolved, and they only reply to me explaining the policy. They look like standard copy-paste responses, which do not concern my issue.
Please help, as it is getting very frustrating chasing after customer service only to receive a response after also 24-36 hours, which has nothing to do with the issue.
community_export
Dear maniwaysonline,
Greetings from team eBay!
Your query had been escalated to the concerned team and you must have already received the response for the same. We request you to kindly check your eBay Messages or your registered email address for the response.
For future queries, you can reach out to the eBay customer support team here : https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000
Regards,
eBay Team