Clarification regarding SR# 1-506809057175 and CBT metrics
Summary: rarefj is seeking clarification on their seller account restriction under the BBE policy after resolving buyer disputes. Despite receiving confirmation from a senior representative that defects were administratively removed, further communication suggests inconsistencies in their account evaluation. They express confusion over conflicting messages regarding how defects impact their monthly evaluation and how the restriction affects the decisions previously made. rarefj is asking for an explanation to understand these discrepancies.
Hello,
I would appreciate some clarification regarding my case because I have received several official responses that seem to conflict with each other.
My seller account was restricted under the BBE policy after two buyer disputes resulted in defects. In both cases, the buyers had already received their items, and the cases later closed after 21 days of inactivity.
I contacted eBay Customer Service, and a Senior Representative reviewed my account under SR# 1-506809057175. After reviewing the cases, he administratively removed both defects and confirmed in writing:
the defects had been removed;
they would not count toward my monthly evaluation;
they would not have any negative impact on my account.
However, subsequent responses from Customer Service have left me confused.
One response explained that CBT seller metrics continue to count buyer claims unless the cases are closed in the seller's favor.
Another response stated that because my account is permanently restricted, the decision to remove the defects is now considered "null and void."
I am not asking anyone to overturn the restriction through this forum. I am simply trying to understand how these official responses fit together.
Could someone please clarify the following?
Was the administrative decision made under SR# 1-506809057175 fully implemented?
Were the two related buyer cases updated accordingly after the defects were removed?
If the decision to remove the defects later became "null and void" because of the account restriction, could you please explain how this is consistent with the written confirmation that the defects would have no negative impact on my account?
I would sincerely appreciate a clear explanation so that I can understand what happened in my case.
Thank you for your time.
