BBE Policy– System EDD vs International Sellers: Why Are Sellers Accountable?
Summary: wonder_deal raised concerns about eBay’s system-generated Estimated Delivery Date (EDD) for UK shipments, emphasizing that these dates are not controlled by sellers and can lead to unjust INR (Item Not Received) cases. Despite shipping on time and within policy, sellers may face account warnings due to buyer expectations set by eBay's EDD. wonder_deal discussed their communication with eBay for rectification, but found responses focused on system records rather than addressing the impact on seller accountability. Multiple participants, including tubes_old70, contributed insights, with tubes_old70 highlighting challenges for small sellers in eBay's changing marketplace dynamics. furisa@ebay from eBay acknowledged the issues and promised to review policies further, suggesting longer handling times for more delivery flexibility. The discussion highlighted the need for policy improvements to fairly account for international shipping challenges.
Hello everyone,
I am raising a serious concern regarding how seller performance is evaluated for UK shipments under eBay’s system-generated Estimated Delivery Date (EDD).
In my case, I have consistently:
• Met handling time requirements
• Shipped on time with valid carrier scans
• Selected only the predefined shipping services available
• Delivered within the declared 10 to 22 working day policy
Despite this, buyers are shown a significantly shorter system-generated EDD, which is not directly controlled by the seller.
eBay Help clearly states:
“The estimated delivery date shown to buyers… is based on various factors, including handling time and the delivery or courier services you offer… The calculation is dynamic…”
This creates a critical contradiction:
Sellers do NOT set the final EDD
• EDD is influenced by system-level factors outside seller control
• Buyers rely on the system-generated timeline
• INR cases are triggered based on that timeline
Additional context (already raised with eBay support):
Under an active Service Request (SR# 1-502535434845), this issue has already been formally raised with eBay support, where I clarified that:
• Orders were shipped within handling time
• Valid tracking with timely carrier scans was uploaded
• Deliveries were completed within the declared shipping policy
There was no seller-side fault or non-compliance; delays, where applicable, occurred post-dispatch and outside seller control.
Multiple cases were closed in seller’s favour, with confirmed delivery and no seller fault.
specifically:
Whether INR cases arising solely due to system-generated EDD (despite full seller compliance) can still contribute to account warnings or restrictions
Whether such cases can be reviewed in context, especially when they occur in a clustered timeframe linked to external disruptions
However, responses received focused only on system recording of BBE, without addressing the core issue of accountability vs system-generated timelines.
Core concern:
Buyers initiate INR cases based on system-generated EDD, while sellers are evaluated on controllable factors, creating a clear gap between system-driven expectations and seller accountability.This concern is strictly limited to INR cases within BBE evaluation, where there is no SNAD issue or seller fulfilment failure involved.
If the final EDD is system-generated and only influenced (not controlled) by seller inputs, then:
👉 On what logical basis are sellers held fully responsible in BBE evaluation, when outcomes driven by system-generated timelines can escalate to account restrictions?
This is not a courier issue. This is not a handling time issue.
This is a system vs accountability mismatch.
When sellers can only:
• Select predefined shipping services
• Set handling time
…but cannot directly control the final EDD shown to buyers, then:
👉 How is seller performance fairly evaluated in such cases?
I would appreciate insights from experienced sellers or moderators on how this is handled in practice.
Thank you.
indian-beauty
·1 week agoThank you for your response and for acknowledging the concerns raised by international sellers.
I completely understand the importance of maintaining buyer trust and ensuring that orders are delivered within the estimated delivery window. However, I would like to request that eBay also consider the realities of international shipping.
For sellers shipping from countries like India, delivery times can be affected by customs inspections, airline capacity, weather disruptions, and delays within the destination country's postal network. These factors are completely outside the seller's control, even when the order is shipped on time with valid tracking.
Many of us upload tracking promptly, dispatch within our stated handling time, proactively communicate with buyers, and monitor shipments throughout transit. Despite following all of eBay's requirements, we can still receive INR defects because of delays caused by carriers or customs.
I respectfully request that eBay consider additional protections for international sellers, such as:
Excluding carrier or customs delays from INR performance calculations when tracking shows the seller shipped on time.
Giving more weight to valid tracking and carrier scan events rather than only the final delivery date.
Providing greater flexibility for cross-border shipments where transit times are less predictable.
International sellers are committed to providing excellent service, but we also need a performance system that fairly distinguishes between seller responsibility and unavoidable logistics delays.
Thank you for listening to the seller community. I hope eBay will continue improving the policy to better support honest international sellers while maintaining buyer confidence.
furisa@ebay
Hello @indian-beauty
Greetings from team eBay!
Thank you for your continued effort in maintaining your seller performance and following our policies. We truly understand your concern regarding the INR rate evaluation, especially since shipping delays and customs processes can sometimes be outside of your control.
Our performance standards are in place to help ensure that transactions remain reliable for buyers and to support sellers in maintaining a healthy account standing on the platform.
When a buyer places an order, they are shown an estimated delivery date, so they know when to expect the item. This estimated delivery date is based on the shipping service you select and the handling time set on your listings. To help reduce the chances of an INR case being opened due to shipping delays, you may consider adjusting your handling time to allow a longer estimated delivery window. This can give you more flexibility to manage unexpected situations with the carrier during transit.
We also sincerely appreciate your feedback and suggestions. Please know that we continuously review and improve our policies and processes to better support our members and make selling on the platform more convenient.
Regards,
eBay Team
indian-beauty
·2 days agoThank you, eBay Team, for your detailed response and for acknowledging that shipping delays and customs processes can sometimes be outside the seller’s control.
I understand the importance of providing buyers with a realistic estimated delivery date, and I already make every effort to use appropriate handling times, ship orders promptly, upload valid tracking, monitor shipments, and communicate proactively with buyers.
However, I would like to highlight an important issue for international sellers.
Increasing handling time only helps with the period before the parcel is dispatched. Once the order has been shipped on time, any subsequent delay caused by customs, airlines, international transit, or the destination country's postal carrier is completely outside the seller's control.
For example, if a seller dispatches an order within the stated handling time and the carrier has a 10–15 day unexpected delay, the seller has still fulfilled their responsibility. Yet the seller may potentially receive an INR impact simply because delivery confirmation occurred after the estimated delivery window.
I respectfully request that eBay consider a more balanced approach for international shipments. When valid tracking clearly shows that:
• The seller shipped within the stated handling time
• The parcel entered the carrier network successfully
• The shipment is still moving or held by customs/carrier
• There is no evidence of seller fault
then such delays should ideally not negatively affect the seller's INR performance.
I believe this would create a fairer distinction between genuine seller-related INR cases and unavoidable international logistics delays.
International sellers are willing to take responsibility for what is within their control, but we also need protection from defects caused by circumstances that occur after the parcel has been properly dispatched.
Thank you again for listening to the seller community. I sincerely hope eBay will consider this feedback when reviewing and improving the INR performance system.
tubes_old70
·3 weeks agoeBay is gradually shifting from a peer‑to‑peer marketplace for collectibles and personal surplus into a high‑volume retail platform dominated by large sellers, especially Chinese manufacturers. All these discussions here are symptoms of a platform moving away from the “flea market / collectibles / hobby sellers” model and toward a “global marketplace dominated by large sellers and standardized logistics flows.
Each small seller must be prepared with alternative sales platforms, because their eBay account can disappear at any moment, even if they are an honest seller who does everything correctly.
I, as a small seller, chose the longest handling time and the longest shipping time to avoid INR claims, even though parcels usually arrive in about 10 days; I also greatly reduced my sales volume so I can personally monitor every shipment and stay in close contact with the buyer.
eBay, likely in an effort to protect itself from certain scammers, has adopted this INR policy, which has a huge negative impact on small, reliable sellers with a good history. At any moment the carrier might have an accident, the buyer might fail to pick up the parcel from the post office, or not be home for delivery, and the policies allow no exceptions — the seller’s account can disappear. I know good sellers who have lost their accounts because of this, and I also know sellers who still continue selling but with a constant fear of INR.
furisa@ebay
Hello @tubes_old70
Greetings from eBay!
Thank you for taking the time to share this—your feedback and the practical tips you’ve adopted around INR risk (longer handling/shipping windows, closer shipment monitoring, and proactive buyer communication) are very clear and genuinely helpful for other small sellers reading this.
I also hear your broader concern: even when a seller is acting in good faith, INRs can be triggered by things outside the seller’s control (carrier delays, missed delivery, uncollected parcels), and the consequences can feel disproportionate and create constant uncertainty. That fear factor you described is important feedback, especially for smaller, hobby, and collectible sellers who don’t have the same resources as high‑volume retailers.
At eBay, we determine INR performance based on the delivery confirmation which should be happened within the estimate delivery window. This helps build buyer trust and reassures customers they’ll receive what they purchased. Thus, the INR is a key metric we use to encourage strong, consistent seller performance.
Regards,
eBay Team
wonder_deal
OP1 month agoHello,
I hope you're doing well.
I'm following up regarding my previous post, as I haven't received any update for more than one week.
@furisa@ebay, thank you again for previously confirming that my concerns would be shared with the relevant team. I truly appreciate your assistance and the time you've already taken to help.
I understand that complex account reviews may require additional time, and I sincerely appreciate the efforts of everyone involved. However, I would be grateful if you could let me know whether my case has been reviewed or if it is still pending with the relevant team.
Since my previous post, I have also completed a comprehensive evidence package that consolidates the complete documentary record, including transaction mapping, tracking records, INR case outcomes, Customer Support correspondence, and the chronology of events. If it would assist the review, I am happy to provide any additional information requested.
I would greatly appreciate any update on the status of my case or confirmation that it remains under review.
Thank you again for your time and assistance.
wonder_deal
OP1 month agoHello eBay Team,
I would like to respectfully follow up once again.
It has now been 12 days since my last follow-up and I have not yet received any update regarding the review mentioned earlier.
If the review has been completed, could you please let us know whether any clarification can be shared regarding how fully compliant international sellers are protected when buyer-facing system-generated EDD timelines and external delivery disruptions contribute to INR cases and BBE evaluation?
I believe this clarification would benefit many international sellers who have raised similar concerns.
Thank you for your time.
furisa@ebay
Hello @wonder_deal
First, I want to sincerely apologize for the delay in getting back to you. I truly appreciate your patience and your diligence in following up with us—thank you for sticking with me.
Regarding your latest message, I am going to dive deep into your support history and sync with our internal teams to get a solid update on where your review stands. My goal is to have this wrapped up for you by the end of this week, and I'll reach out the moment I have concrete information to share.
Thank you again for your incredible patience and understanding. Wishing you a great rest of your day!"
Regards,
eBay Team
wonder_deal
OP1 month agoHello furisa@ebay,
Thank you again for your previous response. I just wanted to respectfully follow up, as the timeline mentioned has now passed. If there are any updates after reviewing my support history with the internal teams, I would greatly appreciate it.
Thank you for your time and assistance.
wonder_deal
OP1 month agoHello Team,
I would like to respectfully follow up regarding the review previously referenced in this discussion.
Following Issac's response on 4 May, I posted a follow-up on 19 May and another on 5 June, but I have not yet received any update or contact regarding the review. During the recent Community migration, further follow-up was not possible.
Now that the Community is available again, I would appreciate if the team could kindly confirm whether the review is still in progress or has been completed.
Thank you for your time and assistance.
wonder_deal
OP2 months agoHello Team,
I would like to respectfully follow up again regarding the review previously referenced in this discussion.
Following Issac's response on 4 May, I posted a follow-up on 19 May but have not yet received any update or contact regarding the review. I am therefore following up again today.
As this discussion involves concerns around BBE evaluation, system-generated EDD expectations, external disruptions, and seller compliance, I would appreciate if the team could kindly confirm whether the review is still in progress or has been completed.
Thank you for your time and assistance.
indian-beauty
·3 months agoI would also like to respectfully support the concern raised in this thread.
Many international sellers are facing a similar issue where buyer-facing EDD appears significantly shorter than the seller’s declared delivery policy, despite sellers dispatching on time with valid tracking and carrier acceptance scans.
The core concern here is not late handling by sellers, but whether system-generated EDD timelines and external corridor delays can still negatively impact BBE evaluation or account standing even when seller compliance is fully maintained.
In many situations, once such INR cases enter BBE evaluation, sellers may face serious account restrictions, payment holds, reduced visibility, or even permanent selling limitations. This can be extremely distressing for sellers who have otherwise complied with all seller-controlled requirements and maintained good performance standards.
A clear clarification from the relevant policy or performance team regarding how such cases are treated would be very valuable for the wider seller community, especially for cross-border sellers using standard international shipping services.
Thank you.
issac@ebay
Hello wonder_deal
Greetings from team eBay!
Our team is currently reviewing the details you have shared. Please note that this investigation may take approximately 7–10 business days to complete.
As stated previously, the dashboard is publicly accessible, and we do not have the ability to view or act on specific account-level information through it. This is in accordance with our policies designed to protect personally identifiable information.
We are unable to provide a resolution or comment on specific details until the investigation has been completed.
Updates will not be provided via the dashboard.
Once the review is complete, or if additional information is required, a member of our service team will contact you directly via email or phone. You may respond directly to them for further information.
We appreciate your cooperation and patience.
Regards,
eBay Team
issac@ebay
Hello wonder_deal
Greetings from team eBay!
Our team is currently reviewing the details you have shared. Please note that this investigation may take approximately 7–10 business days to complete.
As stated previously, the dashboard is publicly accessible, and we do not have the ability to view or act on specific account-level information through it. This is in accordance with our policies designed to protect personally identifiable information.
We are unable to provide a resolution or comment on specific details until the investigation has been completed. Updates will not be provided via the dashboard. Once the review is complete, or if additional information is required, a member of our service team will contact you directly via email or phone.
We appreciate your cooperation and patience.
Regards, eBay Team
wonder_deal
OP2 months agoHello Team,
I would like to respectfully follow up regarding the review previously referenced in this thread.
The stated 7–10 business day review window has now passed, however I have not yet received any update, email, or contact from the service team.
I understand that investigations may take additional time, but I would appreciate if the team could kindly confirm whether the review is still in progress or has been completed.
Thank you for your time and assistance.
wonder_deal
OP3 months agoHello Team,
I would like to follow up on my earlier posts regarding this concern, which has been pending since 9 April without a response on the core policy question.
This relates to how system-generated EDD timelines and external disruptions are considered in BBE evaluation, particularly in cases where sellers have remained fully compliant.
For context, I have already shared detailed information across multiple Service Requests and included the corresponding responses received from eBay support. However, the core policy concern remains unaddressed.
I understand that reviews may take time, however I would appreciate if this topic could be reviewed or directed to the appropriate team for clarification.
Thank you for your time.
wonder_deal
OP3 months agoHello Team,
I am posting this follow-up in the main thread as this concern now relates to a broader process-clarity issue arising from the same BBE-related account restriction.
While following the guidance repeatedly provided in this thread to contact Help & Support for case-specific review, I have now received multiple materially conflicting responses across different Service Requests for the same underlying issue.
For clarity, the responses received are as follows:
1- SR# 1-502535434845 – 2 Feb 2026 (Adarsh)
I was informed that the account would be re-evaluated after 4 weeks of performance improvement and that the hold could be lifted once the required standard was met.
2- SR# 1-502535434845 – 7 Feb 2026 (Sitanshu)
It was stated that known disruption events and contextual classification are considered, and where protections apply, such INR transactions should not negatively impact seller status.
3- SR# 1-503332912225 – 3 Mar 2026 (Prity)
The formal appeal was responded to with a final non-appealable template reply, without addressing the specific fairness, timing-window, and EDD mismatch concerns already submitted.
4- SR# 1-504559196426 linked to SR# 1-502535434845 – 16 Apr 2026 (Lal Singh)
I was informed that BBE metrics are automatically assessed, not subject to manual override, and that the selling privileges have been permanently discontinued.
These responses appear to materially conflict on whether:
-disruption context is considered
-performance normalization can lead to review
-reassessment is possible
-the action is final and irreversible
I would sincerely request that the relevant performance / policy team clarify the authoritative position and advise what meaningful review path, if any, remains available.
Thank you.
wonder_deal
OP3 months agoHello Team,
As a follow-up to the earlier concern, during today’s webinar it was specifically advised that where sellers are facing issues related to disputes and buyer-facing EDD timelines, the details may be shared with customer support or in the community so that the relevant team can investigate.
The complete dispute context has already been shared in this thread, including the clustered INR cases, system-generated shorter EDD, timely dispatch with valid acceptance scans, confirmed deliveries, and the resulting BBE fairness concern despite full seller compliance.
In light of this webinar guidance, I would sincerely request that the relevant team kindly review the existing details already provided in this thread and advise the appropriate next step.
Thank you.
wonder_deal
OP3 months agoHello Sellers / Team,
I would like to seek clarification regarding an outbound WhatsApp call I recently received from a person introducing herself as “Jasmine,” reportedly calling from the Philippines regarding my account restriction and community posts.
Could the team kindly confirm whether this is an official eBay seller-support / account-management outreach channel, or advise how such calls can be verified?
I am posting this only for verification and seller awareness.
Thank you.
wonder_deal
OP3 months agoThank you for the continued guidance from the community team.
I would like to respectfully highlight an additional process concern that is making resolution extremely difficult.
While the community responses repeatedly advise contacting Help & Support for case-specific review, in practice the responses received through the support and appeal channel are often template-based and do not address the core concern being raised.
For example, under my appeal reference SR# 1-503332912225 (response received on 3 March 2026), despite submitting a detailed case-specific appeal covering:
full seller compliance
valid and timely tracking scans
confirmed delivery
rolling 12-week BBE timing update
system-generated shorter EDD concern
the response only stated that the restriction was final and non-appealable, without addressing the specific procedural and fairness concerns raised.
This creates a serious escalation gap:
The community asks sellers to seek case-specific review through Help & Support, but when that route is used, the core concern is not substantively addressed and the matter is closed with a template non-appealable response.
Could the team please clarify what route remains available for a meaningful review in such situations?
I believe this clarification would be extremely valuable not only for my case, but also for other sellers facing similar BBE-related concerns.
issac@ebay
Hello wonder_deal
Thank you for taking the time to clearly outline your concerns. We understand that situations involving Estimated Delivery Dates (EDD) and Item Not Received (INR) cases can require further clarification.
To provide some general context, under eBay’s Buyer Experience and delivery performance considerations (including the BBE framework), the estimated delivery date shown to buyers is dynamically calculated. This estimate is based on a combination of factors, including:
You can find more details on how EDD is calculated here:
https://www.ebay.com/help/selling/posting-items/estimated-delivery-dates?id=4086
While sellers control key inputs such as handling time and shipping service, the final EDD presented to buyers is the timeline they rely on when assessing their purchase experience or deciding whether to open an INR request.
From a policy standpoint, performance evaluations typically consider the overall end-to-end buyer experience, including whether items arrive within the delivery window shown at checkout. At the same time, protections and case reviews may also take into account whether:
You can review the INR timeframe requirements here:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
As each situation may involve multiple variables, such as carrier delays, regional disruptions, or clusters of cases—reviews are typically handled on a case-by-case basis rather than through a single fixed rule.
To remain compliant and protect seller account information, we’re unable to investigate or comment on specific accounts or individual transactions in this context.
If you have questions about how specific INR cases or clusters may impact your account status (including warnings or restrictions), or whether they can be reassessed, the best next step is to contact eBay support directly so they can review your account and the associated service request in detail.
You can reach them here:
https://www.ebay.com/help/contact_us
When contacting support, it may be helpful to reference your existing Service Request ID and highlight the details you’ve already shared regarding compliance and tracking.
Regards, eBay Team
wonder_deal
OP4 months agoThank you for your detailed response and for outlining how the Estimated Delivery Date (EDD) is calculated.
However, the core concern still remains unaddressed.
As confirmed, the final EDD shown to buyers is system-generated, while sellers only control handling time and the selection of available shipping services. Buyers rely on this system-generated timeline when deciding whether to open INR cases.
In the transactions referenced, the following conditions were consistently met:
Despite full compliance with all seller-controlled factors, outcomes were still influenced by system-generated EDD timelines.
This creates a critical gap:
Buyers act based on a system-defined EDD, while sellers are evaluated on an end-to-end outcome that is not fully within their control.
In such cases, how is it logically justified that these INR cases can still contribute to account-level actions, including permanent restrictions?
Additionally, if reviews are handled on a case-by-case basis, what safeguards exist to ensure that system-generated EDD mismatches do not disproportionately impact compliant sellers, especially when such cases occur in clusters?
This question is specifically limited to INR cases under BBE evaluation and excludes any SNAD or seller fulfilment issues.
community_export
Hello wonder_deal ,
Greetings from team eBay!
Firstly we thankyou for being a part of the Export Community and using the platform for sharing your concerns. Please be assured that your concerns are well noted and with regards to your query on the how the Estimated Delivery Date (EDD) is calculated, as mentioned by Issac, the estimated delivery date shown to buyers is dynamically calculated based on several factors not just limiting to the handling time, shipping service, buyer location, item location etc.
We would want to assure you that the above has been shared with our relevant team for a further understanding. And you can expect to hear from them shortly or we would update the response here on the community. Requesting for your patience in the interim.
Thankyou again for being part of the Export Community.
Regards,
eBay Team
wonder_deal
OP3 months agoI have received a response from the Escalations Specialist explaining how the Estimated Delivery Date (EDD) is calculated. However, this does not address my specific query. I have also attached their response for your reference.
My core concern remains unresolved. The issue is not about how EDD is calculated, but rather how sellers are protected from account-level actions when INR (Item Not Received) cases are triggered solely due to system-generated EDD timelines.
This is especially concerning in cases where the seller has fully complied with all requirements, including dispatch within the handling time, timely tracking upload, valid carrier scans, use of reliable shipping services, and confirmed delivery within the declared shipping policy.
I kindly request a clear clarification on how such compliant sellers are safeguarded from account-level consequences in these situations.
I would appreciate a response from the relevant team addressing this specific concern.
community_export
Dear wonder_deal ,
Thank you for reaching out and sharing your concerns.
We understand how important accurate delivery timelines are for your business. Please note that the estimated delivery date (EDD) is calculated based on both your individual delivery performance as well as overall corridor performance (India to UK).
At present, most carriers—including non-express services—are delivering shipments within 6 to 12 working days on this route. Based on this real-time performance, the system may sometimes display a shorter EDD than the one mentioned in the policy. In some cases, it may also extend the EDD to better reflect current delivery trends. The aim is to provide buyers with the most realistic and reliable expectations.
We appreciate that your UK shipments are typically being delivered within 12 working days. To further enhance delivery visibility and buyer confidence, we recommend using carriers that provide end-to-end tracking updates from picked up scan to delivered scan.
May we also suggest you to consider using our managed shipping solution —
https://www.ebayglobalshipping.com/ — which offers added benefits such as seller protection and dedicated customer support.
Regards,
eBay Team
wonder_deal
OP3 months agoThank you for the clarification. This confirms that the buyer-facing EDD may sometimes be shorter than the seller’s stated shipping policy based on corridor performance.
My core concern is whether INR cases triggered solely due to such system-generated shorter EDD timelines can still contribute to BBE metrics, account warnings, or permanent restrictions even when the seller dispatched within handling time, valid and timely carrier acceptance scans were uploaded, and the INR cases were subsequently closed in the seller’s favour without refund, with confirmed delivery within the declared shipping policy.
I also note the suggestion to use the managed shipping solution for seller protection, which appears to acknowledge that delivery corridor and timeline-related INR risks can exist outside seller control.
Further, where INR cases appear clustered during a known disruption period, such as mass flight cancellations, customs retention, or corridor-wide logistics delays that are also reflected in the tracking history, I would appreciate clarification on what safeguards and fairness standards exist to ensure that fully compliant sellers who do not use EGS or managed shipping are not subject to BBE impact or permanent restrictions solely due to system-generated EDD timelines and external disruption events beyond seller control.
cernak.m
·3 months agoSeller raised serious issues which directly effect his account, yet you are still going all around the issue not acknowledging the core issue, because you know its wrong so you cant answer it directly.
Why do you keep up with the BBE system if you know it itself is defective?
Why on earth its so hard, like impossible to appeal any defects for any reason?
You are people too, you must see what's going on in this boards, that your good sellers are facing business ending restrictions just because of how wrongly and in unfavour of abroad sellers this BBE system is.
Since it was introduced I am in a constant fear my account may be closed for reaosns out of my hands, just because of the BBE and how wrongly it is set up.
Seller with 12 active years on eBay, with all the time 100% feedback, top rated. 60 days free returns, left thousands and thousand on fees for ebay, yet I fear daily my account may face business ending restriction just because how stupidly BBE is set up.
Please acknowledge BBE was a mistake and a bad experiment.
Keep some standards in place, I am all for it, but the standards should be same for all!
If nothing else, please, just please, differentiate slow sellers vs big sellers.
Accounts with sales below the 150 items per month, should be not evaluated same way as sellers with 1500 sales per month.
Otherwise in many cases, also discussed here on this export boards, accounts with just 2 defects are restricted!
just 2 defects in 3 months....and you restrict the account with no payments for a month, reduce active listings to half, lower search visibility and expect new orders to be shipped and paid by the seller and wait 30 days so funds can gradually be released...
While this usually takes at least 3 months , considering there will be no additional defects.
Yet, you recommend the seller to sell more to go below the BBE restriction earlier...
...how? How if you remove half of their listings???
Like you dont punish scammer accounts this hard like you punish someone with years of positive history with eBay but lower BBE score...
dont you see thats wrong?
There must be abetter way
issac@ebay
Hello cernak.m
Greetings from team eBay!
Thank you for outlining your concerns regarding your BBE rating and its impact on your account.
Questions around defect application, evaluation thresholds, and account-level actions can arise, particularly where selling volume, transaction outcomes, and regional factors differ. Account assessments are based on multiple criteria linked to recent performance and activity, which may vary depending on the transaction context.
Please note that within the community forum, we’re unable to review or address account-specific details, as we must ensure the protection of account-level information.
To support a more thorough review, we’ve requested that the relevant team follow up with you directly to assess your account in detail and provide further clarification. A member of the team will be in touch with you.
For time-sensitive concerns related to seller performance, you can also reach eBay support via eBay.com > Help & Contact, where your account can be reviewed and any available options discussed.
Feedback on systems and policies is continuously evaluated, and seller input contributes to that process.
Regards, eBay Team