BBE Epidemic - Every problem (should) have a solution. | Seller Performance

howe1850 · 2026-07-08T02:12:21.990749Z

Another thread on the topic, but I feel it's important to keep bringing this issue up from every angle and the impact it's having. I posted my story (it's a couple of pages long, but someone was kind enough to post a summary in the comments if you scroll down a bit) on the regular boards - https://community.ebay.com/forum/selling-57920/topic/bbe-automated-metrics-and-the-lack-of-customer-service-162018/Anyways, it is immensely clear that the BBE system is flawed on a detrimental level. The lack of transparency, proper information in regards to "Service standard policy - bad buyer experience rate" is lackluster at best, as well incorrect information provided, and information withheld. I have noticed a massive growth in similar cases in the past few months on different platforms where, international sellers are being unjustly having their selling privileges restricted. Of course there are many sellers that are deservedly banned from selling, but it is vividly clear that the AI automated metrics is not able to differentiate at any level. That is a problem.Which brings us to another problem, that is customer service. I have through various channels tried to reach what has been said to be the "Hong Kong Department" that supposedly is in charge of the BBE program, as well other specialized teams, or ANY department that isn't the main one in Bangalore that does nothing, but use automated forms. All roads have lead to Bangalore, thus the only logical conclusion I can reach, is that there is no "Hong Kong Department", or specialized teams for BBE. As I've rarely had the need to contact customer service, my picture of it had remained from what it was about 5-10 years ago. Excellent, personal (i.e. human) service with clear dialogue and answers to my inquiries. Well, I can safely say that you can't find a single person that feels that way about the customer service today, and that fact alone is truly a sad, sad outcome.On another note, my service metrics jumped to the three month cycle last month, and my current rate: Jun 2025 - May 2026Item not as describedSports Mem, Cards & Fan Shop 0/216 = 0.00% (Peers average is 0.05% - I find this number shockingly low, that's 1 out of 2000 transactions on average)Collectibles 0/1483 = 0.00% (You and your peers average is 0.00% - Okay...There's definitely something funny going on here)Item not receivedInternational: Matured Region 16/1658 = 0.97% (Peers average is 0.24% - I do find this number low as well, but no as extreme as the INAD's)International: Emerging Region 0/41 = 0.00% (No peer benchmarks)As to why "Seller Unfulfilled" is not visible to view, I do not know (which was my issue, if you read my original post, many of whom deemed to be a novel). I do find these numbers troublesome in the sense that the automated metrics have been turned up to 11 and sellers will keep dropping like flies in order for these averages to stay that low. No business or person is infallible to that degree, and these numbers are unrealistic in my opinion. If you disagree, I would love to hear your point of view.I have a tendency to ramble, and I could probably make this the second novel of a series, but my main point of this would be;Instead of customer service saying nothing can be done, how about forwarding the complaints, from YOUR sellers, that this is impacting instead of throwing them under the bus and not assisting them in any way. This growing BBE epidemic, which will keep growing until someone far enough up on the food chain is actually provided with this information and looks into the matter. Time for eBay to get proactive in solving the issue instead of waiting until enough harm has been caused for them to react. Every problem has a solution, even this one. While I do believe it will be corrected eventually, it might be years or decades before eBay does the right thing. Heck, we might be exploring Uranus by that time.Would be great to have respectful discussion, be it if you agree or disagree, or if you've tried or been able to (seems impossible, to say the least) reach anyone inside eBay on a higher level to bring this matter to light. Gamestop might be a few more years away still. JOKING.howe1850

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