KYC VERIFICATION ERROR - UNABLE TO LIST ITEMS | Sell Globally on eBay

naturalgutindia · 2025-11-09T22:09:30.341000Z

Hello eBay Community,I’m facing an ongoing issue while trying to list items on eBay. The system keeps showing the following error:"You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page."However, both my GSTIN and IEC are already verified through Payoneer, and my Payoneer account is fully linked and active.I contacted eBay Customer Support multiple times, but the support could not help much. Later, I received an email from the eBay KYC team mentioning that the issue is due to a **PAN mismatch** and that I should send my documents to **kycverification@ebay.com**.I have already submitted my PAN card, GSTIN, and IEC documents multiple times (most recently again today), but there has been **no resolution so far**. The error still prevents me from listing new items.Could someone from the eBay team or community please help me understand how to get this fixed? Is there any other way to get the KYC manually updated or verified so that I can resume selling?Thank you in advance for any help.

Discussions

KYC VERIFICATION ERROR - UNABLE TO LIST ITEMS | Sell Globally on eBay | eBay Exports