KYC VERIFICATION ERROR
Summary: El hilo de discusión aborda un problema con la verificación KYC, iniciado por naturalgutindia. community_export ofrece asistencia, pero parece que persisten problemas y naturalgutindia agrega más detalles en intentos subsecuentes. Finalmente, community_export responde nuevamente, sugiriendo que intentan seguir resolviendo el problema persiste.
Hello eBay Team,
I’m AGAIN following up regarding the KYC verification issue I had shared earlier, where I was unable to list items due to the error message asking me to update my GSTIN and IEC. As mentioned before, both of these are already verified through Payoneer and my account is fully active.
After contacting eBay support and asking help through my recent discussion post, I was told that my GSTIN and IEC proofs have been received by the eBay team I was asked to share proof(screenshot) of the updated PAN card details from my Payoneer account to kycverification@ebay.com . I have since **emailed the screenshot of the approved PAN card status** to kycverification@ebay.com as instructed.
However, despite completing all these steps, I’m still seeing the same error and remain unable to list new items. There has been no further resolution since then.
I am really seeking help to check the current status of my KYC verification and I would appreciate any assistance in getting this resolved as soon as possible so I can resume listing as soon as possible.
Thank you for your time and support!
Best regards,
naturalgutindia
community_export
Dear naturalgutindia,
Greetings from team eBay!
We have checked your issue with our concerned team basis the screenshot shared in your community post. Kindly note that the team would require the complete email snapshot as received from the Payoneer team confirming the verification of your pancard. The image shared by you is not sufficient enough to take the next steps.
Please make sure that the complete email received from Payoneer which includes the mention of the updated pan details needs to be received by the team. Kindly share the same at the earliest over email for our team to assist you.
Regards,
eBay Team
naturalgutindia
OP10 months agoHello in_news_team,
I have shared two screenshots of the email received from Payoneer's side confirming that my PAN card details have been verified and approved to mailto:kycverification@ebay.com .
I am expecting to get a timely resolution now as I have submitted the required information. I will have to follow up with another community post if there's no action taken within 2-3 days.
I am also attaching one of the two screenshots here. Please check asap.
Thank you!
naturalgutindia
OP10 months agoHello in_news_team,
I have shared two screenshots of the email received from Payoneer's side confirming that my PAN card details have been verified and approved to mailto:kycverification@ebay.com .
I am expecting to get a timely resolution now as I have submitted the required information. I will have to follow up with another community post if there's no action taken within 2-3 days.
I am also attaching one of the two screenshots here. Please check asap.
Thank you!
community_export
Dear naturalgutindia,
Greetings from team eBay!
Your query has been sent further. We request your patience, you can expect to hear from the team soon.
Regards,
eBay Team